CRM_Montzar/apps/api/src/integrations/voip/call-summary.service.ts

import { Injectable, Logger } from '@nestjs/common';
import { Cron } from '@nestjs/schedule';
import { AiService } from '../../ai/ai.service';
import { NotesService } from '../../notes/notes.service';
import { PrismaService } from '../../prisma/prisma.service';
import { VoipConnectionsService } from './connections.service';
import { DaftaresomaClient } from './daftareshoma-client';
import { parseDaftaresomaRecordingRef } from './daftareshoma-webhook';
import { SttClientService } from './stt-client.service';

const MAX_ATTEMPTS = 3;

@Injectable()
export class CallSummaryService {
  private readonly logger = new Logger(CallSummaryService.name);
  private running = false;

  constructor(
    private readonly prisma: PrismaService,
    private readonly stt: SttClientService,
    private readonly ai: AiService,
    private readonly notes: NotesService,
    private readonly connections: VoipConnectionsService,
    private readonly daftareshoma: DaftaresomaClient,
  ) {}

  @Cron('*/1 * * * *')
  async processDue(): Promise<number> {
    if (this.running) return 0;
    this.running = true;
    try {
      const now = new Date();
      const rows = await this.prisma.voipCallLog.findMany({
        where: {
          summaryStatus: 'pending',
          OR: [
            { summaryNextAttemptAt: null },
            { summaryNextAttemptAt: { lte: now } },
          ],
        },
        orderBy: { syncedAt: 'asc' },
        take: 5,
      });

      let processed = 0;
      for (const row of rows) {
        await this.processOne(row.id);
        processed += 1;
      }
      return processed;
    } finally {
      this.running = false;
    }
  }

  private async processOne(id: string): Promise<void> {
    const claimed = await this.prisma.voipCallLog.updateMany({
      where: { id, summaryStatus: 'pending' },
      data: {
        summaryStatus: 'processing',
        summaryAttempts: { increment: 1 },
        summaryError: null,
      },
    });
    if (!claimed.count) return;

    const row = await this.prisma.voipCallLog.findUnique({ where: { id } });
    if (!row) return;

    try {
      let transcript = (row.transcript ?? '').trim();
      if (!transcript && row.recordingUrl) {
        if (!this.stt.isEnabled()) {
          await this.markFailed(
            id,
            row.summaryAttempts,
            'سرویس تبدیل گفتار فعال نیست',
            true,
          );
          return;
        }
        const daftId = parseDaftaresomaRecordingRef(row.recordingUrl);
        if (daftId) {
          const conn = await this.prisma.voipConnection.findFirst({
            where: { id: row.connectionId },
          });
          const token = conn
            ? await this.connections.decryptApiToken(conn)
            : null;
          if (!token) {
            await this.markFailed(
              id,
              row.summaryAttempts,
              'توکن API دفتر شما برای دانلود ضبط موجود نیست',
              true,
            );
            return;
          }
          const audio = await this.daftareshoma.downloadRecording(
            token,
            daftId,
          );
          transcript = await this.stt.transcribeAudio(audio);
        } else {
          transcript = await this.stt.downloadAndTranscribe(row.recordingUrl);
        }
        await this.prisma.voipCallLog.update({
          where: { id },
          data: { transcript },
        });
      }

      if (!transcript) {
        await this.prisma.voipCallLog.update({
          where: { id },
          data: {
            summaryStatus: 'skipped',
            summaryError: 'ضبط یا متن تماس ارسال نشده',
            summaryNextAttemptAt: null,
          },
        });
        return;
      }

      if (!this.ai.isEnabled()) {
        await this.markFailed(
          id,
          row.summaryAttempts,
          'هوش مصنوعی فعال نیست',
          true,
        );
        return;
      }

      let personName: string | null = null;
      if (row.personId) {
        const person = await this.prisma.person.findFirst({
          where: { id: row.personId },
          select: { firstName: true, lastName: true },
        });
        if (person) {
          personName = `${person.firstName} ${person.lastName}`.trim();
        }
      }

      const { summary, nextAction } = await this.ai.summarizeCallTranscript({
        transcript,
        personName,
        direction: row.direction,
      });

      const authorId = await this.resolveAuthorId(row.organizationId, row.personId);
      if (!authorId) {
        await this.markFailed(
          id,
          row.summaryAttempts,
          'کاربر مالک/مدیر برای ثبت یادداشت پیدا نشد',
          true,
        );
        return;
      }

      const bodyParts = [
        summary,
        nextAction ? `\nاقدام بعدی پیشنهادی: ${nextAction}` : null,
        '\n---\nمتن تماس:\n',
        transcript.slice(0, 8000),
      ].filter(Boolean);

      const note = await this.notes.create(row.organizationId, authorId, {
        title: personName
          ? `خلاصه تماس — ${personName}`
          : 'خلاصه تماس تلفنی',
        body: bodyParts.join(''),
        noteType: 'call_result',
        tags: ['voip', 'auto-summary'],
        personId: row.personId,
        activityId: row.activityId,
        analyzeEnabled: true,
        visibility: 'team',
      });

      if (row.activityId) {
        const activity = await this.prisma.activity.findFirst({
          where: { id: row.activityId },
          select: { description: true },
        });
        if (activity) {
          const base = (activity.description ?? '').trim();
          const block = `خلاصه خودکار:\n${summary}`;
          const nextDesc = base.includes('خلاصه خودکار:')
            ? base.replace(/خلاصه خودکار:[\s\S]*$/m, block)
            : [base, block].filter(Boolean).join('\n\n');
          await this.prisma.activity.update({
            where: { id: row.activityId },
            data: { description: nextDesc.slice(0, 8000) },
          });
        }
      }

      await this.prisma.voipCallLog.update({
        where: { id },
        data: {
          summary,
          summaryStatus: 'done',
          summaryNoteId: note.id,
          summaryError: null,
          summaryNextAttemptAt: null,
        },
      });
    } catch (err) {
      const message =
        err instanceof Error ? err.message.slice(0, 400) : 'خطای ناشناخته';
      this.logger.warn(`call summary ${id}: ${message}`);
      await this.markFailed(id, row.summaryAttempts, message, false);
    }
  }

  private async markFailed(
    id: string,
    attemptsSoFar: number,
    error: string,
    permanent: boolean,
  ): Promise<void> {
    const attempts = attemptsSoFar;
    if (permanent || attempts >= MAX_ATTEMPTS) {
      await this.prisma.voipCallLog.update({
        where: { id },
        data: {
          summaryStatus: 'failed',
          summaryError: error,
          summaryNextAttemptAt: null,
        },
      });
      return;
    }
    const delayMin = Math.min(15, 2 ** Math.max(0, attempts - 1));
    await this.prisma.voipCallLog.update({
      where: { id },
      data: {
        summaryStatus: 'pending',
        summaryError: error,
        summaryNextAttemptAt: new Date(Date.now() + delayMin * 60_000),
      },
    });
  }

  private async resolveAuthorId(
    organizationId: string,
    personId: string | null,
  ): Promise<string | null> {
    if (personId) {
      const person = await this.prisma.person.findFirst({
        where: { id: personId, organizationId },
        select: { ownerId: true },
      });
      if (person?.ownerId) return person.ownerId;
    }
    const actor = await this.prisma.membership.findFirst({
      where: {
        organizationId,
        isActive: true,
        role: { in: ['owner', 'admin'] },
      },
      select: { userId: true },
      orderBy: { createdAt: 'asc' },
    });
    return actor?.userId ?? null;
  }
}