CRM_Montzar/apps/api/prisma/schema.prisma

generator client {
  provider = "prisma-client-js"
}

datasource db {
  provider = "postgresql"
  url      = env("DATABASE_URL")
}

enum UserRole {
  owner
  admin
  sales
  support
}

enum DealStatus {
  open
  won
  lost
}

enum ActivityType {
  call
  meeting
  task
  note
}

enum ActivityStatus {
  open
  done
  canceled
}

enum ActivityPriority {
  low
  medium
  high
  very_low
  very_high
}

enum PersonMood {
  newcomer
  happy
  unhappy
  special
}

enum CustomFieldEntity {
  person
  company
  deal
}

enum CustomFieldType {
  text
  number
  date
  boolean
  select
}

enum QuoteStatus {
  draft
  sent
  accepted
  rejected
  expired
}

enum InvoiceStatus {
  draft
  issued
  partially_paid
  paid
  canceled
}

enum PaymentMethod {
  cash
  transfer
  card
  check
  other
}

enum InstallmentStatus {
  pending
  paid
  canceled
}

enum TicketStatus {
  open
  in_progress
  waiting
  resolved
  closed
}

enum TicketPriority {
  low
  normal
  high
  urgent
}

enum AutomationTrigger {
  person_created
  lead_submitted
  deal_created
  deal_stage_changed
  deal_won
  deal_lost
  ticket_created
  ticket_resolved
  invoice_issued
  invoice_paid
  activity_done
  sms_link_clicked
}

enum AutomationAction {
  create_activity
  create_notification
  add_loyalty_points
}

enum NoteAiSuggestionStatus {
  pending
  applied
  dismissed
  failed
}

enum MemorySourceType {
  note
  manual
}

model Organization {
  id                           String                        @id @default(cuid())
  name                         String
  slug                         String                        @unique
  /// زمینه فعالیت سازمان — فهرست هم‌تراز صنایع دیدار
  businessField                String?
  baseCurrency                 String                        @default("IRR")
  enabledCurrencies            String[]                      @default(["IRR", "USD", "EUR"])
  /// ماژول‌های فعال منو برای این محیط
  enabledModules               String[]                      @default([])
  /// تاریخ قطع بایگانی اطلاعات قبل (شروع روز انتخاب‌شده)؛ null = بدون فیلتر
  priorArchiveEnabledAt        DateTime?
  isActive                     Boolean                       @default(true)
  createdAt                    DateTime                      @default(now())
  updatedAt                    DateTime                      @updatedAt
  users                        User[]
  memberships                  Membership[]
  orgRoles                     OrgRole[]
  teams                        Team[]
  companies                    Company[]
  customerGroups               CustomerGroup[]
  people                       Person[]
  attendanceEvents             AttendanceEvent[]
  discAssessments              DiscAssessment[]
  salesCopilotSessions         SalesCopilotSession[]
  pipelines                    Pipeline[]
  deals                        Deal[]
  activities                   Activity[]
  notes                        Note[]
  noteRevisions                NoteRevision[]
  customFields                 CustomFieldDefinition[]
  products                     Product[]
  notifications                Notification[]
  noteAttachments              NoteAttachment[]
  activityImages               ActivityImage[]
  leadForms                    LeadForm[]
  quotes                       Quote[]
  invoices                     Invoice[]
  salesGoals                   SalesGoal[]
  exchangeRates                ExchangeRate[]
  tickets                      Ticket[]
  faqArticles                  FaqArticle[]
  portalOtps                   PortalOtp[]
  projectBoards                ProjectBoard[]
  projectCards                 ProjectCard[]
  loyaltyTiers                 LoyaltyTier[]
  loyaltySettings              LoyaltySettings?
  loyaltyLedgers               LoyaltyLedger[]
  loyaltyRewards               LoyaltyReward[]
  loyaltyRedemptions           LoyaltyRedemption[]
  automationRules              AutomationRule[]
  messageAutomationRules       MessageAutomationRule[]
  messageAutomationJobs        MessageAutomationJob[]
  memoryItems                  MemoryItem[]
  noteAiSuggestions            NoteAiSuggestion[]
  accountingConnections        AccountingConnection[]
  accountingSyncJobs           AccountingSyncJob[]
  accountingAsnadLines         AccountingAsnadLine[]
  tahesabInvoiceSettings       TahesabInvoiceSettings?
  warehouses                   Warehouse[]
  stockMovements               StockMovement[]
  partyOpenings                PartyOpeningBalance[]
  commissionEntries            CommissionEntry[]
  cheques                      Cheque[]
  auditLogs                    AuditLog[]
  savedViews                   SavedView[]
  apiKeys                      OrganizationApiKey[]
  webhookEndpoints             WebhookEndpoint[]
  smsCampaigns                 SmsCampaign[]
  outboundSmsLogs              OutboundSmsLog[]
  smsAccount                   SmsAccount?
  financialAccounts            FinancialAccount[]
  financialCategories          FinancialCategory[]
  financialDocuments           FinancialDocument[]
  financialMovements           FinancialMovement[]
  financialReceivables         FinancialReceivable[]
  financialPayrolls            FinancialPayroll[]
  financialRecurringItems      FinancialRecurringItem[]
  financialReconciliations     FinancialReconciliation[]
  financialAuditLogs           FinancialAuditLog[]
  financialAttachments         FinancialAttachment[]
  wooCommerceConnections       WooCommerceConnection[]
  montifyConnections           MontifyConnection[]
  voipConnections              VoipConnection[]
  reservationServices          ReservationService[]
  reservationAppointments      ReservationAppointment[]
  leads                        Lead[]
  leadStages                   LeadStage[]
  activityBoards               ActivityBoard[]
  activityStages               ActivityStage[]
  activityTypeDefs             ActivityTypeDef[]
  leadEvents                   LeadEvent[]
  leadImportJobs               LeadImportJob[]
  conversationSettings         ConversationSettings?
  conversationRooms            ConversationRoom[]
  conversationHiddenMessages   ConversationHiddenMessage[]
  conversationPinnedMessages   ConversationPinnedMessage[]
  conversationRoomUserPins     ConversationRoomUserPin[]
  conversationRoomMembers      ConversationRoomMember[]
  conversationRoomUserMutes    ConversationRoomUserMute[]
  conversationMessageReactions ConversationMessageReaction[]
  trackingLinks                TrackingLink[]
  trackingEvents               TrackingEvent[]
  routineCategories            RoutineCategory[]
  routines                     Routine[]
  routineTasks                 RoutineTask[]
  routineTaskEvents            RoutineTaskEvent[]
  routineUserSettings          RoutineUserSettings[]
  gamificationSettings         GamificationSettings?
  gamificationRules            GamificationRule[]
  gamificationTransactions     GamificationTransaction[]
  gamificationWallets          GamificationWallet[]
  gamificationRewards          GamificationReward[]
  gamificationRedemptions      GamificationRedemption[]
  gamificationBadges           GamificationBadge[]
  gamificationUserBadges       GamificationUserBadge[]
  gamificationBonuses          GamificationBonus[]
  /// month | two_months | three_months | six_months | year | never
  deletionRetention            String                        @default("never")
  deletionArchives             DeletionArchive[]
}

model User {
  id                     String                   @id @default(cuid())
  email                  String
  /// موبایل نرمال‌شده (مثلاً 9121234567) — برای ورود با موبایل
  mobile                 String?
  passwordHash           String
  fullName               String
  role                   UserRole                 @default(sales)
  /// مسیر فایل آواتار در فضای آپلود
  avatarStorageKey       String?
  isActive               Boolean                  @default(true)
  lastLoginAt            DateTime?
  orgRoleId              String?
  orgRole                OrgRole?                 @relation(fields: [orgRoleId], references: [id], onDelete: SetNull)
  emailVerifiedAt        DateTime?
  mobileVerifiedAt       DateTime?
  organizationId         String
  organization           Organization             @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  ownedDeals             Deal[]                   @relation("DealOwner")
  assignedDeals          Deal[]                   @relation("DealAssignees")
  createdDeals           Deal[]                   @relation("DealCreator")
  ownedQuotes            Quote[]                  @relation("QuoteOwner")
  ownedInvoices          Invoice[]                @relation("InvoiceOwner")
  ownedPeople            Person[]                 @relation("PersonOwner")
  ownedCompanies         Company[]                @relation("CompanyOwner")
  ownedProjectCards      ProjectCard[]            @relation("ProjectCardOwner")
  activities             Activity[]               @relation("ActivityAssignee")
  assignedActivities     Activity[]               @relation("ActivityAssignees")
  createdActivities      Activity[]               @relation("ActivityCreator")
  notes                  Note[]                   @relation("NoteAuthor")
  noteRevisions          NoteRevision[]           @relation("NoteRevisionEditor")
  noteAttachments        NoteAttachment[]         @relation("NoteAttachmentUploader")
  activityImages         ActivityImage[]          @relation("ActivityImageUploader")
  notifications          Notification[]
  salesGoals             SalesGoal[]              @relation("SalesGoalUser")
  commissionPercent      Decimal                  @default(0) @db.Decimal(8, 2)
  commissionEntries      CommissionEntry[]
  receivedCheques        Cheque[]                 @relation("ChequeOwner")
  assignedTickets        Ticket[]                 @relation("TicketAssignee")
  reportedTickets        Ticket[]                 @relation("TicketReporter")
  ticketMessages         TicketMessage[]          @relation("TicketMessageAuthor")
  confirmedMemories      MemoryItem[]             @relation("MemoryConfirmedBy")
  memberships            Membership[]
  billingAccount         BillingAccount?
  auditLogs              AuditLog[]               @relation("AuditLogActor")
  savedViews             SavedView[]              @relation("SavedViewOwner")
  tablePreferences       UserTablePreference[]
  assignedProjectCards   ProjectCard[]            @relation("ProjectCardAssignees")
  teamMemberships        TeamMember[]
  reservationAssignments ReservationAppointment[] @relation("ReservationAssignee")
  assignedLeads          Lead[]                   @relation("LeadAssignee")
  createdLeads           Lead[]                   @relation("LeadCreator")
  assignedRoutines       Routine[]                @relation("RoutineAssignee")
  createdRoutines        Routine[]                @relation("RoutineCreator")
  routineTasks           RoutineTask[]            @relation("RoutineTaskAssignee")
  createdRoutineTasks    RoutineTask[]            @relation("RoutineTaskCreator")
  routineTaskEvents      RoutineTaskEvent[]
  routineSettings        RoutineUserSettings[]
  attendanceEvents       AttendanceEvent[]
  deletionArchives       DeletionArchive[]        @relation("DeletionActor")
  discAssessments        DiscAssessment[]         @relation("DiscAssessor")
  salesCopilotSessions   SalesCopilotSession[]    @relation("CopilotAuthor")
  createdAt              DateTime                 @default(now())
  updatedAt              DateTime                 @updatedAt

  @@unique([organizationId, email])
  @@unique([mobile])
  @@index([organizationId])
  @@index([email])
  @@index([orgRoleId])
}

model OrgRole {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name           String
  description    String       @default("")
  color          String       @default("teal")
  permissions    String[]     @default([])
  /// عمق داده به‌ازای بخش، مثلاً {"customers":{"mode":"rules","rules":[{"owners":["self"]}]}}
  dataAccessPolicy Json       @default("{}")
  /// owner | admin | sales | support — نقش‌های سیستمی قابل حذف نیستند
  systemKey      String?
  /// نقش والد برای سلسله‌مراتب زیرنقش‌ها
  parentId       String?
  parent         OrgRole?     @relation("OrgRoleTree", fields: [parentId], references: [id], onDelete: Restrict)
  children       OrgRole[]    @relation("OrgRoleTree")
  users          User[]
  memberships    Membership[]
  createdAt      DateTime     @default(now())
  updatedAt      DateTime     @updatedAt

  @@unique([organizationId, name])
  @@index([organizationId])
  @@index([parentId])
  @@index([organizationId, parentId])
}

model Membership {
  id                   String       @id @default(cuid())
  userId               String
  user                 User         @relation(fields: [userId], references: [id], onDelete: Cascade)
  organizationId       String
  organization         Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  role                 UserRole     @default(sales)
  orgRoleId            String?
  orgRole              OrgRole?     @relation(fields: [orgRoleId], references: [id], onDelete: SetNull)
  isActive             Boolean      @default(true)
  commissionPercent    Decimal      @default(0) @db.Decimal(8, 2)
  /// own | team | org — سطح دید داده‌ها برای نقش‌های غیرمالک/مدیر
  dataVisibility       String       @default("own")
  /// سطح دید تفکیکی هر بخش، مثلاً {"contacts":"org","deals":"own"}؛ بخش‌های بدون مقدار = dataVisibility
  dataVisibilityScopes Json         @default("{}")
  /// Override عمق داده نسبت به نقش؛ کلید غایب = ارث از OrgRole.dataAccessPolicy
  dataAccessOverride   Json         @default("{}")
  /// سوئیچ «بایگانی اطلاعات قبل» برای این عضو؛ فقط وقتی ماژول محیط روشن است اثر دارد
  priorArchiveEnabled  Boolean      @default(false)
  /// current | archive
  priorArchiveLens     String       @default("current")
  /// ساعت خروج روزانه به وقت تهران، مثل 18:00؛ خالی یعنی بدون محدودیت
  logoutTime           String?
  /// بعد از ساعت خروج تا پایان روز (تهران) اجازهٔ ورود دوباره به این محیط نیست
  blockLoginAfterLogout Boolean     @default(false)
  /// ورود به این محیط فقط با OTP؛ رمز عبور برای این عضویت کار نمی‌کند
  loginOtpOnly         Boolean      @default(false)
  createdAt            DateTime     @default(now())
  updatedAt            DateTime     @updatedAt

  @@unique([userId, organizationId])
  @@index([organizationId, role])
  @@index([userId])
  @@index([orgRoleId])
}

/// گروه کاری داخل سازمان برای دیدپذیری مشترک
model Team {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name           String
  description    String       @default("")
  members        TeamMember[]
  routines       Routine[]
  createdAt      DateTime     @default(now())
  updatedAt      DateTime     @updatedAt

  @@unique([organizationId, name])
  @@index([organizationId])
}

model TeamMember {
  id        String   @id @default(cuid())
  teamId    String
  team      Team     @relation(fields: [teamId], references: [id], onDelete: Cascade)
  userId    String
  user      User     @relation(fields: [userId], references: [id], onDelete: Cascade)
  /// member | manager
  role      String   @default("member")
  createdAt DateTime @default(now())

  @@unique([teamId, userId])
  @@index([userId])
  @@index([teamId])
}

/// حساب سوپرادمین پلتفرم — جدا از User سازمانی
model PlatformAdmin {
  id           String    @id @default(cuid())
  /// ورود اصلی با موبایل نرمال‌شده (مثلاً 0912…)
  mobile       String?   @unique
  email        String?   @unique
  passwordHash String
  fullName     String
  isActive     Boolean   @default(true)
  lastLoginAt  DateTime?
  createdAt    DateTime  @default(now())
  updatedAt    DateTime  @updatedAt
}

/// اشتراک SaaS روی مالک حساب (نه روی هر عضویت)
model BillingAccount {
  id                 String   @id @default(cuid())
  ownerUserId        String   @unique
  owner              User     @relation(fields: [ownerUserId], references: [id], onDelete: Cascade)
  /// trial | monthly | quarterly | semiannual | yearly | lifetime | custom
  planCode           String   @default("trial")
  /// active | expired | suspended
  status             String   @default("active")
  startsAt           DateTime @default(now())
  expiresAt          DateTime
  maxOrganizations   Int      @default(1)
  /// رزرو برای درگاه/لندینگ بعدی
  externalPaymentRef String?
  notes              String?
  /// پیامک پایان اشتراک برای مدیران پنل؛ خالی یعنی هنوز اطلاع داده نشده
  expiryNotifiedAt   DateTime?
  createdAt          DateTime @default(now())
  updatedAt          DateTime @updatedAt

  @@index([status])
  @@index([expiresAt])
}

model Company {
  id                 String        @id @default(cuid())
  organizationId     String
  organization       Organization  @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name               String
  /// کد داخلی شرکت (مثل «کد شرکت» در دیدار)
  code               String?
  /// منبع ورود: manual | didar | tahesab | excel | other
  importSource       String        @default("manual")
  /// شناسه در مبدأ (مثلاً کد دیدار شرکت)
  sourceRef          String?
  nationalId         String?
  economicCode       String?
  registrationNumber String?
  phone              String?
  otherPhones        String?
  fax                String?
  email              String?
  otherEmails        String?
  website            String?
  province           String?
  city               String?
  postalCode         String?
  address            String?
  /// قدیمی؛ از نسخهٔ گروه‌بندی، گروه‌ها در CompanyGroupLink هستند
  groupName          String?
  notes              String?
  registeredAt       DateTime?
  tags               String[]      @default([])
  customFields       Json          @default("{}")
  groupLinks         CompanyGroupLink[]
  people             Person[]
  deals              Deal[]
  activities         Activity[]
  smartNotes         Note[]
  quotes             Quote[]
  invoices           Invoice[]
  ownerId            String?
  owner              User?         @relation("CompanyOwner", fields: [ownerId], references: [id], onDelete: SetNull)
  tickets            Ticket[]
  projectCards       ProjectCard[]
  routineTasks       RoutineTask[]
  createdAt          DateTime      @default(now())
  updatedAt          DateTime      @updatedAt

  @@index([organizationId])
  @@index([organizationId, name])
  @@index([organizationId, email])
  @@index([organizationId, phone])
  @@index([organizationId, sourceRef])
  @@index([organizationId, code])
  @@index([ownerId])
}

/// گروه مشتری (مشترک بین اشخاص و شرکت‌ها؛ هر مشتری چند گروه)
model CustomerGroup {
  id                  String             @id @default(cuid())
  organizationId      String
  organization        Organization       @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name                String
  color               String             @default("teal")
  position            Int                @default(0)
  /// گروه متناظر در ته‌حساب (GID) روی همان اتصال
  tahesabConnectionId String?
  tahesabGid          String?
  /// گروه اصلی؛ فقط یک سطح (اصلی / فرعی)
  parentId            String?
  parent              CustomerGroup?     @relation("CustomerGroupTree", fields: [parentId], references: [id], onDelete: SetNull)
  children            CustomerGroup[]    @relation("CustomerGroupTree")
  people              PersonGroupLink[]
  companies           CompanyGroupLink[]
  createdAt           DateTime           @default(now())
  updatedAt           DateTime           @updatedAt

  @@unique([organizationId, name])
  @@index([organizationId, position])
  @@index([tahesabConnectionId, tahesabGid])
  @@index([parentId])
}

model PersonGroupLink {
  personId  String
  person    Person        @relation(fields: [personId], references: [id], onDelete: Cascade)
  groupId   String
  group     CustomerGroup @relation(fields: [groupId], references: [id], onDelete: Cascade)
  /// manual | tahesab — گروهِ ته‌حسابی با همگام‌سازی جایگزین می‌شود؛ دستی دست نمی‌خورد
  source    String        @default("manual")
  createdAt DateTime      @default(now())

  @@id([personId, groupId])
  @@index([groupId])
}

model CompanyGroupLink {
  companyId String
  company   Company       @relation(fields: [companyId], references: [id], onDelete: Cascade)
  groupId   String
  group     CustomerGroup @relation(fields: [groupId], references: [id], onDelete: Cascade)
  createdAt DateTime      @default(now())

  @@id([companyId, groupId])
  @@index([groupId])
}

model Person {
  id                      String                   @id @default(cuid())
  organizationId          String
  organization            Organization             @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  companyId               String?
  company                 Company?                 @relation(fields: [companyId], references: [id], onDelete: SetNull)
  firstName               String
  lastName                String
  /// نام قبل از همگام‌سازی مبدأ (مثلاً ته‌حساب)
  previousFirstName       String?
  previousLastName        String?
  /// منبع ورود: manual | tahesab | didar | excel | phone | lead_form | other
  importSource            String                   @default("manual")
  /// شناسه در مبدأ (کد دیدار، کد مشتری ته‌حساب، …)
  sourceRef               String?
  /// منبع و کد قبلی وقتی شخص از منبع دیگری دوباره وارد شده (مثلاً دیدار قبل از ته‌حساب)
  previousImportSource    String?
  previousSourceRef       String?
  email                   String?
  phone                   String?
  mobile                  String?
  position                String?
  /// آدرس وب‌سایت
  website                 String?
  /// پیج اینستاگرام
  instagram               String?
  /// تاریخ تولد
  birthDate               DateTime?
  /// نام معرف
  referrer                String?
  /// لیست آدرس‌ها (JSON array of strings)
  addresses               Json                     @default("[]")
  notes                   String?
  mood                    PersonMood               @default(newcomer)
  tags                    String[]                 @default([])
  customFields            Json                     @default("{}")
  groupLinks              PersonGroupLink[]
  loyaltyPoints           Int                      @default(0)
  loyaltyTierId           String?
  loyaltyTier             LoyaltyTier?             @relation(fields: [loyaltyTierId], references: [id], onDelete: SetNull)
  loyaltyLedgers          LoyaltyLedger[]
  loyaltyRedemptions      LoyaltyRedemption[]
  deals                   Deal[]
  activities              Activity[]
  smartNotes              Note[]
  quotes                  Quote[]
  invoices                Invoice[]
  reservationAppointments ReservationAppointment[]
  ownerId                 String?
  owner                   User?                    @relation("PersonOwner", fields: [ownerId], references: [id], onDelete: SetNull)
  tickets                 Ticket[]
  projectCards            ProjectCard[]
  memoryItems             MemoryItem[]
  accountingLinks         PersonAccountingLink[]
  accountingDocuments     AccountingDocumentLog[]
  asnadLines              AccountingAsnadLine[]
  openingBalances         PartyOpeningBalance[]
  cheques                 Cheque[]
  trackingLinks           TrackingLink[]
  trackingEvents          TrackingEvent[]
  routineTasks            RoutineTask[]
  outboundSmsLogs         OutboundSmsLog[]
  financialDocuments      FinancialDocument[]
  discLabel               String?
  discReliable            Boolean                  @default(false)
  discAssessedAt          DateTime?
  discAssessments         DiscAssessment[]
  salesCopilotSessions    SalesCopilotSession[]
  financialReceivables    FinancialReceivable[]
  createdAt               DateTime                 @default(now())
  updatedAt               DateTime                 @updatedAt

  @@index([organizationId])
  @@index([organizationId, email])
  @@index([organizationId, mobile])
  @@index([organizationId, lastName, firstName])
  @@index([organizationId, importSource])
  @@index([organizationId, sourceRef])
  @@index([organizationId, previousSourceRef])
  @@index([organizationId, loyaltyPoints])
  @@index([companyId])
  @@index([ownerId])
  @@index([loyaltyTierId])
  @@index([organizationId, discLabel])
}

model Pipeline {
  id             String          @id @default(cuid())
  organizationId String
  organization   Organization    @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name           String
  isDefault      Boolean         @default(false)
  stages         PipelineStage[]
  deals          Deal[]
  createdAt      DateTime        @default(now())
  updatedAt      DateTime        @updatedAt

  @@index([organizationId])
  @@index([organizationId, isDefault])
}

model PipelineStage {
  id         String   @id @default(cuid())
  pipelineId String
  pipeline   Pipeline @relation(fields: [pipelineId], references: [id], onDelete: Cascade)
  name       String
  position   Int
  isWon      Boolean  @default(false)
  isLost     Boolean  @default(false)
  deals      Deal[]
  createdAt  DateTime @default(now())
  updatedAt  DateTime @updatedAt

  @@index([pipelineId, position])
}

model Deal {
  id              String         @id @default(cuid())
  organizationId  String
  organization    Organization   @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  pipelineId      String
  pipeline        Pipeline       @relation(fields: [pipelineId], references: [id], onDelete: Cascade)
  stageId         String
  stage           PipelineStage  @relation(fields: [stageId], references: [id], onDelete: Restrict)
  title           String
  /// کد دستی معامله
  code            String?
  /// منبع ورود: manual | didar | excel
  importSource    String         @default("manual")
  /// اگر پر باشد، رکورد از بایگانی به کار جاری منتقل شده (فقط برچسب؛ بقیه فیلدها دست‌نخورده)
  promotedFromPriorAt DateTime?
  /// شناسه در مبدأ (کد دیدار معامله)
  sourceRef       String?
  amount          Decimal?       @db.Decimal(18, 2)
  currency        String         @default("IRR")
  status          DealStatus     @default(open)
  /// احتمال موفقیت (۰ تا ۱۰۰)
  probability     Int?
  /// شیوه آشنایی
  source          String?
  /// شیوه آشنایی دلخواه
  sourceDetail    String?
  referrer        String?
  lostReason      String?
  lostNote        String?
  /// تاریخ انجام (موفق/ناموفق شدن)
  closedAt        DateTime?
  notes           String?
  tags            String[]       @default([])
  isStale         Boolean        @default(false)
  isRotten        Boolean        @default(false)
  customFields    Json           @default("{}")
  expectedCloseAt DateTime?
  personId        String?
  person          Person?        @relation(fields: [personId], references: [id], onDelete: SetNull)
  salesCopilotSessions SalesCopilotSession[]
  companyId       String?
  company         Company?       @relation(fields: [companyId], references: [id], onDelete: SetNull)
  ownerId         String?
  owner           User?          @relation("DealOwner", fields: [ownerId], references: [id], onDelete: SetNull)
  createdById     String?
  createdBy       User?          @relation("DealCreator", fields: [createdById], references: [id], onDelete: SetNull)
  assignees       User[]         @relation("DealAssignees")
  position        Int            @default(0)
  activities      Activity[]
  smartNotes      Note[]
  lineItems       DealLineItem[]
  quotes          Quote[]
  invoices        Invoice[]
  tickets         Ticket[]
  projectCards    ProjectCard[]
  routineTasks    RoutineTask[]
  createdAt       DateTime       @default(now())
  updatedAt       DateTime       @updatedAt

  @@index([organizationId])
  @@index([pipelineId, stageId])
  @@index([stageId, position])
  @@index([personId])
  @@index([companyId])
  @@index([ownerId])
  @@index([organizationId, sourceRef])
  @@index([organizationId, createdAt])
}

/// مراحل/ستون‌های فعالیت (تب و کانبان) — kind وضعیت فعالیت داخل این مرحله را تعیین می‌کند
/// گروه فعالیت (مثل مسیر فروش برای معاملات): هر گروه ستون‌های خودش را دارد
model ActivityBoard {
  id             String          @id @default(cuid())
  organizationId String
  organization   Organization    @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name           String
  isDefault      Boolean         @default(false)
  position       Int             @default(0)
  stages         ActivityStage[]
  activities     Activity[]
  createdAt      DateTime        @default(now())
  updatedAt      DateTime        @updatedAt

  @@unique([organizationId, name])
  @@index([organizationId, position])
}

model ActivityStage {
  id             String         @id @default(cuid())
  organizationId String
  organization   Organization   @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  boardId        String
  board          ActivityBoard  @relation(fields: [boardId], references: [id], onDelete: Cascade)
  name           String
  position       Int            @default(0)
  color          String         @default("green")
  kind           ActivityStatus @default(open)
  activities     Activity[]
  createdAt      DateTime       @default(now())
  updatedAt      DateTime       @updatedAt

  @@unique([boardId, name])
  @@index([organizationId, position])
  @@index([boardId, position])
}

/// نوع فعالیت قابل تعریف توسط سازمان با فیلدهای اختصاصی
model ActivityTypeDef {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name           String
  /// نوع پایه — مبنای گزارش‌ها، یادآورها و سازگاری
  baseType       ActivityType @default(task)
  icon           String       @default("check")
  color          String       @default("green")
  /// تعریف فیلدها: [{ key, label, type, options?, required?, placeholder? }]
  fields         Json         @default("[]")
  position       Int          @default(0)
  isActive       Boolean      @default(true)
  /// نوع اصلیِ هر baseType — حذف‌شدنی نیست
  isSystem       Boolean      @default(false)
  activities     Activity[]
  createdAt      DateTime     @default(now())
  updatedAt      DateTime     @updatedAt

  @@unique([organizationId, name])
  @@index([organizationId, position])
}

model Activity {
  id                String           @id @default(cuid())
  organizationId    String
  organization      Organization     @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  type              ActivityType     @default(task)
  status            ActivityStatus   @default(open)
  priority          ActivityPriority @default(medium)
  title             String
  /// manual | didar — سابقهٔ منتقل‌شده از اطلاعات قبل
  importSource      String           @default("manual")
  /// اگر پر باشد، رکورد از بایگانی به کار جاری منتقل شده (فقط برچسب؛ بقیه فیلدها دست‌نخورده)
  promotedFromPriorAt DateTime?
  description       String?
  dueAt             DateTime?
  durationMinutes   Int?
  reminderAt        DateTime?
  /// اعلان داخل پنل هنگام رسیدن یادآور
  reminderNotifyApp Boolean          @default(true)
  /// پیامک به موبایل مسئول هنگام رسیدن یادآور
  reminderNotifySms Boolean          @default(false)
  /// زمان ارسال یادآور؛ با تغییر reminderAt پاک می‌شود
  reminderSentAt    DateTime?
  completedAt       DateTime?
  tags              String[]         @default([])
  personId          String?
  person            Person?          @relation(fields: [personId], references: [id], onDelete: SetNull)
  companyId         String?
  company           Company?         @relation(fields: [companyId], references: [id], onDelete: SetNull)
  dealId            String?
  deal              Deal?            @relation(fields: [dealId], references: [id], onDelete: SetNull)
  assigneeId        String?
  assignee          User?            @relation("ActivityAssignee", fields: [assigneeId], references: [id], onDelete: SetNull)
  /// مسئولان مشترک (علاوه بر assigneeId به‌عنوان مسئول اصلی)
  assignees         User[]           @relation("ActivityAssignees")
  createdById       String?
  createdBy         User?            @relation("ActivityCreator", fields: [createdById], references: [id], onDelete: SetNull)
  notes             Note[]
  routineTasks      RoutineTask[]
  /// گروه فعالیت؛ null = گروه پیش‌فرض محیط
  boardId           String?
  board             ActivityBoard?   @relation(fields: [boardId], references: [id], onDelete: SetNull)
  /// مرحله (ستون کانبان)؛ null یا مرحلهٔ ناهم‌نوع با status → اولین مرحلهٔ هم‌نوع
  stageId           String?
  stage             ActivityStage?   @relation(fields: [stageId], references: [id], onDelete: SetNull)
  /// نوع سفارشی؛ null → نوع اصلیِ همان type
  typeDefId         String?
  typeDef           ActivityTypeDef? @relation(fields: [typeDefId], references: [id], onDelete: SetNull)
  /// مقادیر فیلدهای اختصاصی نوع (کلید فیلد → مقدار)
  fields            Json?
  /// کاربران شرکت‌کننده؛ فعالیت در لیست آن‌ها هم دیده می‌شود
  participantIds    String[]         @default([])
  /// لید مرتبط (مثلاً فعالیت ساخته‌شده از ارسال فرم)
  leadId            String?
  lead              Lead?            @relation(fields: [leadId], references: [id], onDelete: SetNull)
  images            ActivityImage[]
  createdAt         DateTime         @default(now())
  updatedAt         DateTime         @updatedAt

  @@index([stageId])
  @@index([boardId])
  @@index([typeDefId])
  @@index([leadId])
  @@index([organizationId, status, dueAt])
  @@index([organizationId, importSource])
  @@index([organizationId, createdAt])
  @@index([organizationId, assigneeId])
  @@index([organizationId, createdById])
  @@index([reminderAt, reminderSentAt])
  @@index([personId])
  @@index([companyId])
  @@index([dealId])
}

/// عکس فشرده‌شدهٔ یادداشت فعالیت (حداکثر ۲۰۰ کیلوبایت)
model ActivityImage {
  id             String       @id
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  activityId     String
  activity       Activity     @relation(fields: [activityId], references: [id], onDelete: Cascade)
  fileName       String
  mimeType       String
  sizeBytes      Int
  storageKey     String
  uploadedById   String?
  uploadedBy     User?        @relation("ActivityImageUploader", fields: [uploadedById], references: [id], onDelete: SetNull)
  createdAt      DateTime     @default(now())

  @@index([activityId, createdAt])
  @@index([organizationId])
  @@index([uploadedById])
}

model Note {
  id             String            @id @default(cuid())
  organizationId String
  organization   Organization      @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  title          String?
  body           String
  noteType       String            @default("general")
  pinned         Boolean           @default(false)
  color          String?           @default("default")
  tags           String[]          @default([])
  reminderAt     DateTime?
  /// [{ id: string, text: string, done: boolean }]
  checklist      Json?
  locationText   String?
  analyzeEnabled Boolean           @default(true)
  personId       String?
  person         Person?           @relation(fields: [personId], references: [id], onDelete: SetNull)
  companyId      String?
  company        Company?          @relation(fields: [companyId], references: [id], onDelete: SetNull)
  dealId         String?
  deal           Deal?             @relation(fields: [dealId], references: [id], onDelete: SetNull)
  activityId     String?
  activity       Activity?         @relation(fields: [activityId], references: [id], onDelete: SetNull)
  authorId       String?
  author         User?             @relation("NoteAuthor", fields: [authorId], references: [id], onDelete: SetNull)
  /// team = قابل‌مشاهده برای تیم/سازمان در محدوده پرونده | personal = فقط نویسنده
  visibility     String            @default("team")
  attachments    NoteAttachment[]
  aiSuggestion   NoteAiSuggestion?
  revisions      NoteRevision[]
  createdAt      DateTime          @default(now())
  updatedAt      DateTime          @updatedAt

  @@index([organizationId, pinned, updatedAt])
  @@index([organizationId, noteType, updatedAt])
  @@index([organizationId, reminderAt])
  @@index([organizationId, visibility])
  @@index([personId])
  @@index([companyId])
  @@index([dealId])
  @@index([activityId])
  @@index([authorId])
}

/// اسنپ‌شات متن قبل از هر ویرایش معنادار یادداشت
model NoteRevision {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  noteId         String
  note           Note         @relation(fields: [noteId], references: [id], onDelete: Cascade)
  editorId       String?
  editor         User?        @relation("NoteRevisionEditor", fields: [editorId], references: [id], onDelete: SetNull)
  title          String?
  body           String
  noteType       String
  visibility     String       @default("team")
  tags           String[]     @default([])
  checklist      Json?
  createdAt      DateTime     @default(now())

  @@index([noteId, createdAt])
  @@index([organizationId])
  @@index([editorId])
}

model NoteAttachment {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  noteId         String
  note           Note         @relation(fields: [noteId], references: [id], onDelete: Cascade)
  fileName       String
  mimeType       String
  sizeBytes      Int
  storageKey     String
  uploadedById   String?
  uploadedBy     User?        @relation("NoteAttachmentUploader", fields: [uploadedById], references: [id], onDelete: SetNull)
  createdAt      DateTime     @default(now())

  @@index([noteId, createdAt])
  @@index([organizationId])
  @@index([uploadedById])
}

model NoteAiSuggestion {
  id             String                 @id @default(cuid())
  organizationId String
  organization   Organization           @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  noteId         String                 @unique
  note           Note                   @relation(fields: [noteId], references: [id], onDelete: Cascade)
  status         NoteAiSuggestionStatus @default(pending)
  payload        Json?
  errorMessage   String?
  analyzedAt     DateTime?
  createdAt      DateTime               @default(now())
  updatedAt      DateTime               @updatedAt

  @@index([organizationId, status])
}

model MemoryItem {
  id             String           @id @default(cuid())
  organizationId String
  organization   Organization     @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  personId       String
  person         Person           @relation(fields: [personId], references: [id], onDelete: Cascade)
  content        String
  sourceType     MemorySourceType @default(manual)
  sourceId       String?
  confirmedById  String?
  confirmedBy    User?            @relation("MemoryConfirmedBy", fields: [confirmedById], references: [id], onDelete: SetNull)
  createdAt      DateTime         @default(now())
  updatedAt      DateTime         @updatedAt

  @@index([organizationId, personId, updatedAt])
  @@index([personId])
  @@index([confirmedById])
}

model CustomFieldDefinition {
  id             String            @id @default(cuid())
  organizationId String
  organization   Organization      @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  entityType     CustomFieldEntity
  key            String
  label          String
  fieldType      CustomFieldType   @default(text)
  options        String[]          @default([])
  required       Boolean           @default(false)
  position       Int               @default(0)
  isActive       Boolean           @default(true)
  createdAt      DateTime          @default(now())
  updatedAt      DateTime          @updatedAt

  @@unique([organizationId, entityType, key])
  @@index([organizationId, entityType, position])
}

model Product {
  id               String                  @id @default(cuid())
  organizationId   String
  organization     Organization            @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  /// product | service
  kind             String                  @default("product")
  name             String
  sku              String?
  description      String?
  category         String?
  unit             String?                 @default("عدد")
  stockQty         Int?
  brand            String?
  model            String?
  country          String?
  tags             String[]                @default([])
  unitPrice        Decimal?                @db.Decimal(18, 2)
  currency         String                  @default("IRR")
  isActive         Boolean                 @default(true)
  lineItems        DealLineItem[]
  quoteLineItems   QuoteLineItem[]
  invoiceLineItems InvoiceLineItem[]
  stockMovements   StockMovement[]
  accountingLinks  ProductAccountingLink[]
  createdAt        DateTime                @default(now())
  updatedAt        DateTime                @updatedAt

  @@index([organizationId, name])
  @@index([organizationId, isActive])
  @@index([organizationId, category])
}

model DealLineItem {
  id        String   @id @default(cuid())
  dealId    String
  deal      Deal     @relation(fields: [dealId], references: [id], onDelete: Cascade)
  productId String?
  product   Product? @relation(fields: [productId], references: [id], onDelete: SetNull)
  name      String
  quantity  Decimal  @default(1) @db.Decimal(18, 2)
  unitPrice Decimal  @db.Decimal(18, 2)
  currency  String   @default("IRR")
  position  Int      @default(0)
  createdAt DateTime @default(now())
  updatedAt DateTime @updatedAt

  @@index([dealId, position])
  @@index([productId])
}

model Notification {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  userId         String
  user           User         @relation(fields: [userId], references: [id], onDelete: Cascade)
  type           String
  title          String
  body           String?
  link           String?
  entityType     String?
  entityId       String?
  readAt         DateTime?
  createdAt      DateTime     @default(now())

  @@index([userId, readAt, createdAt])
  @@index([organizationId, createdAt])
  @@index([userId, type, entityId])
}

model LeadForm {
  id              String               @id @default(cuid())
  organizationId  String
  organization    Organization         @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name            String
  description     String?
  publicToken     String               @unique @default(cuid())
  isActive        Boolean              @default(true)
  /// ثبت به‌عنوان Lead در CRM (مسیر اصلی انتشار فرم)
  createLead      Boolean              @default(true)
  createPerson    Boolean              @default(false)
  createDeal      Boolean              @default(false)
  pipelineId      String?
  /// مرحله اولیه لید (اختیاری؛ وگرنه اولین مرحله)
  leadStageId     String?
  /// skip | update | activity
  duplicateMode   String               @default("update")
  source          String?
  thankYouMessage String?
  redirectUrl     String?
  assigneeIds     String[]             @default([])
  roundRobinIndex Int                  @default(0)
  submitLabel     String               @default("ارسال درخواست")
  submitColor     String               @default("#14b8a6")
  coverStorageKey String?
  viewCount       Int                  @default(0)
  startCount      Int                  @default(0)
  submitCount     Int                  @default(0)
  leadCreateCount Int                  @default(0)
  duplicateCount  Int                  @default(0)
  fields          LeadFormField[]
  submissions     LeadFormSubmission[]
  createdAt       DateTime             @default(now())
  updatedAt       DateTime             @updatedAt

  @@index([organizationId, updatedAt])
}

model LeadFormField {
  id          String   @id @default(cuid())
  formId      String
  form        LeadForm @relation(fields: [formId], references: [id], onDelete: Cascade)
  key         String
  label       String
  fieldType   String   @default("text")
  required    Boolean  @default(false)
  mapTo       String
  position    Int      @default(0)
  placeholder String?
  options     Json?

  @@unique([formId, key])
  @@index([formId, position])
}

model LeadFormSubmission {
  id        String   @id @default(cuid())
  formId    String
  form      LeadForm @relation(fields: [formId], references: [id], onDelete: Cascade)
  values    Json
  personId  String?
  leadId    String?
  /// created | updated | duplicate_skipped | error
  status    String   @default("created")
  utm       Json?
  meta      Json?
  createdAt DateTime @default(now())

  @@index([formId, createdAt])
  @@index([leadId])
}

model Quote {
  id             String          @id @default(cuid())
  organizationId String
  organization   Organization    @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  number         String
  title          String
  status         QuoteStatus     @default(draft)
  currency       String          @default("IRR")
  notes          String?
  discountAmount Decimal         @default(0) @db.Decimal(18, 2)
  taxPercent     Decimal         @default(0) @db.Decimal(8, 2)
  issuedAt       DateTime?
  validUntil     DateTime?
  personId       String?
  person         Person?         @relation(fields: [personId], references: [id], onDelete: SetNull)
  companyId      String?
  company        Company?        @relation(fields: [companyId], references: [id], onDelete: SetNull)
  dealId         String?
  deal           Deal?           @relation(fields: [dealId], references: [id], onDelete: SetNull)
  ownerId        String?
  owner          User?           @relation("QuoteOwner", fields: [ownerId], references: [id], onDelete: SetNull)
  lineItems      QuoteLineItem[]
  invoices       Invoice[]
  createdAt      DateTime        @default(now())
  updatedAt      DateTime        @updatedAt

  @@unique([organizationId, number])
  @@index([organizationId, status, updatedAt])
  @@index([personId])
  @@index([companyId])
  @@index([dealId])
  @@index([ownerId])
}

model QuoteLineItem {
  id        String   @id @default(cuid())
  quoteId   String
  quote     Quote    @relation(fields: [quoteId], references: [id], onDelete: Cascade)
  productId String?
  product   Product? @relation(fields: [productId], references: [id], onDelete: SetNull)
  name      String
  quantity  Decimal  @default(1) @db.Decimal(18, 2)
  unitPrice Decimal  @db.Decimal(18, 2)
  currency  String   @default("IRR")
  position  Int      @default(0)
  createdAt DateTime @default(now())
  updatedAt DateTime @updatedAt

  @@index([quoteId, position])
  @@index([productId])
}

model Invoice {
  id                    String               @id @default(cuid())
  organizationId        String
  organization          Organization         @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  number                String
  title                 String
  status                InvoiceStatus        @default(draft)
  kind                  String               @default("invoice") // invoice | credit
  currency              String               @default("IRR")
  notes                 String?
  discountAmount        Decimal              @default(0) @db.Decimal(18, 2)
  taxPercent            Decimal              @default(0) @db.Decimal(8, 2)
  issuedAt              DateTime?
  dueDate               DateTime?
  personId              String?
  person                Person?              @relation(fields: [personId], references: [id], onDelete: SetNull)
  companyId             String?
  company               Company?             @relation(fields: [companyId], references: [id], onDelete: SetNull)
  dealId                String?
  deal                  Deal?                @relation(fields: [dealId], references: [id], onDelete: SetNull)
  quoteId               String?
  quote                 Quote?               @relation(fields: [quoteId], references: [id], onDelete: SetNull)
  ownerId               String?
  owner                 User?                @relation("InvoiceOwner", fields: [ownerId], references: [id], onDelete: SetNull)
  lineItems             InvoiceLineItem[]
  payments              Payment[]
  installments          InvoiceInstallment[]
  stockMovements        StockMovement[]
  commissionPercent     Decimal?             @db.Decimal(8, 2)
  commissionFixedAmount Decimal?             @db.Decimal(18, 2)
  commissionEntry       CommissionEntry?
  cheques               Cheque[]
  routineTasks          RoutineTask[]
  createdAt             DateTime             @default(now())
  updatedAt             DateTime             @updatedAt

  @@unique([organizationId, number])
  @@index([organizationId, status, updatedAt])
  @@index([personId])
  @@index([companyId])
  @@index([dealId])
  @@index([quoteId])
  @@index([ownerId])
}

model InvoiceLineItem {
  id        String   @id @default(cuid())
  invoiceId String
  invoice   Invoice  @relation(fields: [invoiceId], references: [id], onDelete: Cascade)
  productId String?
  product   Product? @relation(fields: [productId], references: [id], onDelete: SetNull)
  name      String
  quantity  Decimal  @default(1) @db.Decimal(18, 2)
  unitPrice Decimal  @db.Decimal(18, 2)
  currency  String   @default("IRR")
  position  Int      @default(0)
  createdAt DateTime @default(now())
  updatedAt DateTime @updatedAt

  @@index([invoiceId, position])
  @@index([productId])
}

model Payment {
  id            String              @id @default(cuid())
  invoiceId     String
  invoice       Invoice             @relation(fields: [invoiceId], references: [id], onDelete: Cascade)
  amount        Decimal             @db.Decimal(18, 2)
  currency      String              @default("IRR")
  method        PaymentMethod       @default(transfer)
  paidAt        DateTime            @default(now())
  notes         String?
  /// اگر پر باشد، این پرداخت یک‌بار در صندوق نشسته است
  financialAccountId String?
  installmentId String?             @unique
  installment   InvoiceInstallment? @relation(fields: [installmentId], references: [id], onDelete: SetNull)
  cheque        Cheque?
  createdAt     DateTime            @default(now())
  updatedAt     DateTime            @updatedAt

  @@index([invoiceId, paidAt])
}

model InvoiceInstallment {
  id        String            @id @default(cuid())
  invoiceId String
  invoice   Invoice           @relation(fields: [invoiceId], references: [id], onDelete: Cascade)
  position  Int               @default(0)
  dueDate   DateTime
  amount    Decimal           @db.Decimal(18, 2)
  currency  String            @default("IRR")
  status    InstallmentStatus @default(pending)
  paidAt    DateTime?
  payment   Payment?
  createdAt DateTime          @default(now())
  updatedAt DateTime          @updatedAt

  @@index([invoiceId, position])
  @@index([invoiceId, dueDate])
  @@index([status, dueDate])
}

model SalesGoal {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  /// null = هدف سازمانی / تیمی
  userId         String?
  user           User?        @relation("SalesGoalUser", fields: [userId], references: [id], onDelete: Cascade)
  title          String
  /// sales|customer|revenue|deal|activity|quality
  type           String       @default("sales")
  periodStart    DateTime
  periodEnd      DateTime
  targetAmount   Decimal      @db.Decimal(18, 2)
  forecastAmount Decimal?     @db.Decimal(18, 2)
  /// 0-100
  probability    Decimal?     @db.Decimal(5, 2)
  currency       String       @default("IRR")
  notes          String?
  createdAt      DateTime     @default(now())
  updatedAt      DateTime     @updatedAt

  @@index([organizationId, periodStart, periodEnd])
  @@index([userId])
  @@index([organizationId, type])
}

model ExchangeRate {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  /// ارز مبدأ؛ ۱ واحد این ارز = rateToBase واحد ارز پایه
  currency       String
  rateToBase     Decimal      @db.Decimal(24, 6)
  updatedAt      DateTime     @updatedAt
  createdAt      DateTime     @default(now())

  @@unique([organizationId, currency])
  @@index([organizationId])
}

model Ticket {
  id               String          @id @default(cuid())
  organizationId   String
  organization     Organization    @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  number           String
  subject          String
  description      String?
  status           TicketStatus    @default(open)
  priority         TicketPriority  @default(normal)
  personId         String?
  person           Person?         @relation(fields: [personId], references: [id], onDelete: SetNull)
  companyId        String?
  company          Company?        @relation(fields: [companyId], references: [id], onDelete: SetNull)
  dealId           String?
  deal             Deal?           @relation(fields: [dealId], references: [id], onDelete: SetNull)
  assigneeId       String?
  assignee         User?           @relation("TicketAssignee", fields: [assigneeId], references: [id], onDelete: SetNull)
  reporterId       String?
  reporter         User?           @relation("TicketReporter", fields: [reporterId], references: [id], onDelete: SetNull)
  resolvedAt       DateTime?
  /// مهلت پاسخ اول بر اساس اولویت
  slaDueAt         DateTime?
  firstRespondedAt DateTime?
  csatScore        Int?
  csatComment      String?
  csatAt           DateTime?
  messages         TicketMessage[]
  createdAt        DateTime        @default(now())
  updatedAt        DateTime        @updatedAt

  @@unique([organizationId, number])
  @@index([organizationId, status, updatedAt])
  @@index([organizationId, slaDueAt])
  @@index([assigneeId])
  @@index([reporterId])
  @@index([personId])
  @@index([companyId])
  @@index([dealId])
}

model TicketMessage {
  id         String   @id @default(cuid())
  ticketId   String
  ticket     Ticket   @relation(fields: [ticketId], references: [id], onDelete: Cascade)
  authorId   String?
  author     User?    @relation("TicketMessageAuthor", fields: [authorId], references: [id], onDelete: SetNull)
  body       String
  isInternal Boolean  @default(false)
  createdAt  DateTime @default(now())

  @@index([ticketId, createdAt])
  @@index([authorId])
}

model FaqArticle {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  question       String
  answer         String
  category       String?
  isPublished    Boolean      @default(true)
  position       Int          @default(0)
  createdAt      DateTime     @default(now())
  updatedAt      DateTime     @updatedAt

  @@index([organizationId, isPublished, position])
}

/// کد یک‌بارمصرف ورود پرتال مشتری (موبایل)
model PortalOtp {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  mobile         String
  code           String
  expiresAt      DateTime
  consumedAt     DateTime?
  createdAt      DateTime     @default(now())

  @@index([organizationId, mobile, createdAt])
  @@index([expiresAt])
}

/// برد کانبان برای کارهای داخلی / پس‌ازفروش (جدا از مسیر فروش)
model ProjectBoard {
  id             String              @id @default(cuid())
  organizationId String
  organization   Organization        @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name           String
  isDefault      Boolean             @default(false)
  stages         ProjectBoardStage[]
  cards          ProjectCard[]
  createdAt      DateTime            @default(now())
  updatedAt      DateTime            @updatedAt

  @@index([organizationId])
  @@index([organizationId, isDefault])
}

model ProjectBoardStage {
  id        String        @id @default(cuid())
  boardId   String
  board     ProjectBoard  @relation(fields: [boardId], references: [id], onDelete: Cascade)
  name      String
  position  Int
  cards     ProjectCard[]
  createdAt DateTime      @default(now())
  updatedAt DateTime      @updatedAt

  @@index([boardId, position])
}

model ProjectCard {
  id             String            @id @default(cuid())
  organizationId String
  organization   Organization      @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  boardId        String
  board          ProjectBoard      @relation(fields: [boardId], references: [id], onDelete: Cascade)
  stageId        String
  stage          ProjectBoardStage @relation(fields: [stageId], references: [id], onDelete: Restrict)
  title          String
  notes          String?
  tags           String[]          @default([])
  position       Int               @default(0)
  personId       String?
  person         Person?           @relation(fields: [personId], references: [id], onDelete: SetNull)
  companyId      String?
  company        Company?          @relation(fields: [companyId], references: [id], onDelete: SetNull)
  dealId         String?
  deal           Deal?             @relation(fields: [dealId], references: [id], onDelete: SetNull)
  ownerId        String?
  owner          User?             @relation("ProjectCardOwner", fields: [ownerId], references: [id], onDelete: SetNull)
  assignees      User[]            @relation("ProjectCardAssignees")
  createdAt      DateTime          @default(now())
  updatedAt      DateTime          @updatedAt

  @@index([organizationId])
  @@index([boardId, stageId])
  @@index([stageId, position])
  @@index([personId])
  @@index([companyId])
  @@index([dealId])
  @@index([ownerId])
}

model LoyaltyTier {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name           String
  minPoints      Int          @default(0)
  position       Int          @default(0)
  color          String?
  people         Person[]
  createdAt      DateTime     @default(now())
  updatedAt      DateTime     @updatedAt

  @@index([organizationId, position])
  @@index([organizationId, minPoints])
}

model LoyaltySettings {
  id             String       @id @default(cuid())
  organizationId String       @unique
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  enabled        Boolean      @default(true)
  welcomePoints  Int          @default(0)
  notifyOnAdjust Boolean      @default(false)
  createdAt      DateTime     @default(now())
  updatedAt      DateTime     @updatedAt
}

model LoyaltyLedger {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  personId       String
  person         Person       @relation(fields: [personId], references: [id], onDelete: Cascade)
  delta          Int
  reason         String?
  source         String       @default("manual")
  createdAt      DateTime     @default(now())

  @@index([organizationId, createdAt])
  @@index([personId, createdAt])
}

model LoyaltyReward {
  id             String              @id @default(cuid())
  organizationId String
  organization   Organization        @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name           String
  description    String?
  pointsCost     Int
  isActive       Boolean             @default(true)
  position       Int                 @default(0)
  color          String?
  createdAt      DateTime            @default(now())
  updatedAt      DateTime            @updatedAt
  redemptions    LoyaltyRedemption[]

  @@index([organizationId, position])
}

model LoyaltyRedemption {
  id             String        @id @default(cuid())
  organizationId String
  organization   Organization  @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  personId       String
  person         Person        @relation(fields: [personId], references: [id], onDelete: Cascade)
  rewardId       String
  reward         LoyaltyReward @relation(fields: [rewardId], references: [id], onDelete: Restrict)
  pointsSpent    Int
  createdAt      DateTime      @default(now())

  @@index([organizationId, createdAt])
  @@index([personId])
  @@index([rewardId])
}

model AutomationRule {
  id             String            @id @default(cuid())
  organizationId String
  organization   Organization      @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name           String
  isActive       Boolean           @default(true)
  trigger        AutomationTrigger
  action         AutomationAction
  /// عنوان فعالیت/اعلان، assigneeId، notifyUserId، points، activityType
  config         Json              @default("{}")
  cursors        AutomationCursor[]
  createdAt      DateTime          @default(now())
  updatedAt      DateTime          @updatedAt

  @@index([organizationId, isActive, trigger])
}

/// شمارندهٔ تقسیم نوبتی برای هر گام عمل در یک قانون اتوماسیون
model AutomationCursor {
  id        String         @id @default(cuid())
  ruleId    String
  rule      AutomationRule @relation(fields: [ruleId], references: [id], onDelete: Cascade)
  stepId    String
  counter   Int            @default(0)
  updatedAt DateTime       @updatedAt

  @@unique([ruleId, stepId])
}

enum MessageAutomationTrigger {
  person_created
  lead_submitted
  deal_created
  deal_stage_changed
  deal_won
  deal_lost
  ticket_created
  ticket_resolved
  invoice_issued
  invoice_paid
  activity_created
  activity_done
  sms_link_clicked
}

enum MessageAutomationDelayUnit {
  minutes
  hours
  days
  weeks
  months
}

enum MessageAutomationChannel {
  app
  sms
  both
}

enum MessageAutomationTarget {
  staff
  person
  both
}

enum MessageAutomationJobStatus {
  pending
  sent
  cancelled
  failed
}

model MessageAutomationRule {
  id              String                     @id @default(cuid())
  organizationId  String
  organization    Organization               @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name            String
  isActive        Boolean                    @default(true)
  trigger         MessageAutomationTrigger
  startDelayValue Int                        @default(0)
  startDelayUnit  MessageAutomationDelayUnit @default(minutes)
  repeatCount     Int                        @default(1)
  intervalValue   Int                        @default(1)
  intervalUnit    MessageAutomationDelayUnit @default(days)
  notifyTarget    MessageAutomationTarget    @default(person)
  channel         MessageAutomationChannel   @default(sms)
  title           String
  description     String?
  body            String
  createdAt       DateTime                   @default(now())
  updatedAt       DateTime                   @updatedAt
  jobs            MessageAutomationJob[]

  @@index([organizationId, isActive, trigger])
}

model MessageAutomationJob {
  id             String                     @id @default(cuid())
  organizationId String
  organization   Organization               @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  ruleId         String
  rule           MessageAutomationRule      @relation(fields: [ruleId], references: [id], onDelete: Cascade)
  trigger        MessageAutomationTrigger
  entityType     String
  entityId       String
  entityTitle    String
  personId       String?
  ownerId        String?
  assigneeId     String?
  attemptIndex   Int
  sendAt         DateTime
  status         MessageAutomationJobStatus @default(pending)
  createdAt      DateTime                   @default(now())
  sentAt         DateTime?

  @@unique([ruleId, entityId, attemptIndex])
  @@index([status, sendAt])
  @@index([organizationId, entityType, entityId, status])
}

/// چالش OTP برای ثبت‌نام / ورود پنل
model AuthChallenge {
  id             String    @id @default(cuid())
  /// register | login
  kind           String
  /// برای login: email | mobile
  channel        String?
  email          String?
  mobile         String?
  passwordHash   String?
  /// دادهٔ موقت ثبت‌نام (سازمان، نام، زمینه، کد معرف، …)
  payload        Json      @default("{}")
  emailCode      String?
  mobileCode     String?
  emailVerified  Boolean   @default(false)
  mobileVerified Boolean   @default(false)
  expiresAt      DateTime
  consumedAt     DateTime?
  createdAt      DateTime  @default(now())

  @@index([kind, createdAt])
  @@index([expiresAt])
  @@index([email])
  @@index([mobile])
}

/// اتصال به نرم‌افزار حسابداری خارجی (ته‌حساب) — چند اتصال/DB به‌ازای هر سازمان
model AccountingConnection {
  id               String                   @id @default(cuid())
  organizationId   String
  organization     Organization             @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  /// فعلاً فقط tahesab
  provider         String                   @default("tahesab")
  label            String
  baseUrl          String
  dbName           String
  /// AES-256-GCM ciphertext (base64)
  tokenCiphertext  String
  tokenIv          String
  tokenTag         String
  /// چهار کاراکتر آخر توکن برای نمایش ماسک‌شده
  tokenLast4       String                   @default("")
  enabled          Boolean                  @default(true)
  isDefault        Boolean                  @default(false)
  /// اگر true باشد verify SSL نادیده گرفته می‌شود (فقط برای نصب‌های داخلی با گواهی خودامضا)
  allowInsecureTls Boolean                  @default(false)
  lastHealthAt     DateTime?
  lastHealthOk     Boolean?
  lastError        String?
  createdAt        DateTime                 @default(now())
  updatedAt        DateTime                 @updatedAt
  personLinks      PersonAccountingLink[]
  productLinks     ProductAccountingLink[]
  documentLogs     AccountingDocumentLog[]
  balanceCaches    AccountingBalanceCache[]
  asnadLines       AccountingAsnadLine[]

  @@unique([organizationId, baseUrl, dbName])
  @@index([organizationId, enabled])
  @@index([organizationId, isDefault])
}

model PersonAccountingLink {
  id                  String                  @id @default(cuid())
  personId            String
  person              Person                  @relation(fields: [personId], references: [id], onDelete: Cascade)
  connectionId        String
  connection          AccountingConnection    @relation(fields: [connectionId], references: [id], onDelete: Cascade)
  /// کد مشتری در ته‌حساب (Moshtari_Code)
  moshtariCode        Int
  /// manual | mobile | name | created
  matchMethod         String
  linkedAt            DateTime                @default(now())
  lastBalanceSyncedAt DateTime?
  balanceCache        AccountingBalanceCache?
  asnadLines          AccountingAsnadLine[]
  createdAt           DateTime                @default(now())
  updatedAt           DateTime                @updatedAt

  @@unique([personId, connectionId])
  @@unique([connectionId, moshtariCode])
  @@index([personId])
  @@index([connectionId])
}

/// لینک محصول CRM ↔ نام کارساخته (یا معادل) در ته‌حساب
model ProductAccountingLink {
  id           String               @id @default(cuid())
  productId    String
  product      Product              @relation(fields: [productId], references: [id], onDelete: Cascade)
  connectionId String
  connection   AccountingConnection @relation(fields: [connectionId], references: [id], onDelete: Cascade)
  /// نام کارساخته در ته‌حساب (DoListNameKarsakhte.Name)
  externalName String
  ayar         Int?
  vaznSabet    Float?
  /// import | manual
  matchMethod  String               @default("import")
  linkedAt     DateTime             @default(now())
  createdAt    DateTime             @default(now())
  updatedAt    DateTime             @updatedAt

  @@unique([productId, connectionId])
  @@unique([connectionId, externalName])
  @@index([productId])
  @@index([connectionId])
}

model AccountingDocumentLog {
  id              String               @id @default(cuid())
  connectionId    String
  connection      AccountingConnection @relation(fields: [connectionId], references: [id], onDelete: Cascade)
  personId        String?
  person          Person?              @relation(fields: [personId], references: [id], onDelete: SetNull)
  /// مثلاً DoNewSanadBuySaleGOLD
  docType         String
  /// کد یکتای ≥۲۰ کاراکتر — idempotency
  factorCode      String
  requestPayload  Json
  responsePayload Json?
  /// pending | success | failed
  status          String               @default("pending")
  tahesabOk       String?
  tahesabFactorId Int?
  errorMessage    String?
  createdAt       DateTime             @default(now())
  updatedAt       DateTime             @updatedAt

  @@unique([connectionId, factorCode])
  @@index([connectionId, status])
  @@index([personId])
  @@index([docType])
}

model AccountingBalanceCache {
  id              String               @id @default(cuid())
  linkId          String               @unique
  link            PersonAccountingLink @relation(fields: [linkId], references: [id], onDelete: Cascade)
  connectionId    String
  connection      AccountingConnection @relation(fields: [connectionId], references: [id], onDelete: Cascade)
  goldBalance     Float?
  rialBalance     Float?
  currencyBalance Float?
  /// مانده هم‌ارز طلا (MandeyeKolBeTALA) در صورت وجود
  totalGoldEquiv  Float?
  /// جزئیات گروه‌بندی‌شده برای UI
  mandehDetail    Json                 @default("[]")
  rawResponse     Json?
  fetchedAt       DateTime             @default(now())
  updatedAt       DateTime             @updatedAt

  @@index([connectionId])
}

/// اسنپ‌شات ردیف‌های DoListAsnad برای گزارش فروش گروهی
model AccountingAsnadLine {
  id             String               @id @default(cuid())
  organizationId String
  organization   Organization         @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  connectionId   String
  connection     AccountingConnection @relation(fields: [connectionId], references: [id], onDelete: Cascade)
  personId       String?
  person         Person?              @relation(fields: [personId], references: [id], onDelete: SetNull)
  linkId         String?
  link           PersonAccountingLink? @relation(fields: [linkId], references: [id], onDelete: SetNull)
  moshtariCode   Int
  /// کلید پایدار برای upsert: ID ته‌حساب یا f:factor|r:radif|t:tarikh|n:no
  lineKey        String
  tahesabId      Int?
  factorCode     String?
  shFactor       Int?
  radif          Int?
  /// شمسی YYYY-MM-DD
  tarikh         String
  noRaw          String               @default("")
  /// sale | return | purchase | other
  kind           String               @default("other")
  jensFelez      Int?
  noKar          String?
  vazn           Float?
  tabdilVazn     Float?
  mali           Float?
  count          Float?
  ayar           Float?
  /// درصد اجرت سند ته‌حساب؛ بعد از همگام‌سازی پر می‌شود
  darsad         Float?
  darsadTalayee  Float?
  maliatDarsad   Float?
  mazaneh        Float?
  fi             Float?
  sharh1         String?
  syncedAt       DateTime             @default(now())
  createdAt      DateTime             @default(now())
  updatedAt      DateTime             @updatedAt

  @@unique([connectionId, lineKey])
  @@index([organizationId, connectionId, tarikh])
  @@index([organizationId, kind])
  @@index([personId])
  @@index([linkId])
  @@index([moshtariCode])
}

model AccountingSyncJob {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  connectionId   String?
  /// search | import | match
  kind           String
  status         String       @default("pending")
  request        Json         @default("{}")
  result         Json?
  errorMessage   String?
  createdAt      DateTime     @default(now())
  updatedAt      DateTime     @updatedAt

  @@index([organizationId, createdAt])
}

/// تنظیمات ظاهر فاکتور PDF اسناد ته‌حساب (جدا از فاکتور CRM)
model TahesabInvoiceSettings {
  id               String       @id @default(cuid())
  organizationId   String       @unique
  organization     Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  /// data URL تصویر لوگو (مثلاً data:image/png;base64,...)
  logoDataUrl      String?      @db.Text
  companyName      String       @default("")
  companySubtitle  String       @default("")
  address          String       @default("")
  phone            String       @default("")
  headerText       String       @default("")
  footerText       String       @default("")
  createdAt        DateTime     @default(now())
  updatedAt        DateTime     @updatedAt
}

/// انبار داخلی — وقتی ته‌حساب وصل نیست
model Warehouse {
  id             String          @id @default(cuid())
  organizationId String
  organization   Organization    @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name           String
  isDefault      Boolean         @default(true)
  movements      StockMovement[]
  createdAt      DateTime        @default(now())
  updatedAt      DateTime        @updatedAt

  @@index([organizationId, isDefault])
}

/// گردش کالا؛ مقدار مثبت ورود، منفی خروج
model StockMovement {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  warehouseId    String
  warehouse      Warehouse    @relation(fields: [warehouseId], references: [id], onDelete: Cascade)
  productId      String
  product        Product      @relation(fields: [productId], references: [id], onDelete: Cascade)
  /// opening | purchase | sale | credit | adjustment
  type           String
  quantity       Decimal      @db.Decimal(18, 2)
  note           String?
  invoiceId      String?
  invoice        Invoice?     @relation(fields: [invoiceId], references: [id], onDelete: Cascade)
  occurredAt     DateTime     @default(now())
  createdAt      DateTime     @default(now())

  @@index([organizationId, productId, occurredAt])
  @@index([invoiceId])
  @@index([warehouseId])
}

/// پورسانت کارشناس بعد از صدور فاکتور
model CommissionEntry {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  userId         String
  user           User         @relation(fields: [userId], references: [id], onDelete: Cascade)
  invoiceId      String       @unique
  invoice        Invoice      @relation(fields: [invoiceId], references: [id], onDelete: Cascade)
  percent        Decimal      @db.Decimal(8, 2)
  amount         Decimal      @db.Decimal(18, 2)
  currency       String       @default("IRR")
  /// posted | void
  status         String       @default("posted")
  createdAt      DateTime     @default(now())
  updatedAt      DateTime     @updatedAt

  @@index([organizationId, userId, createdAt])
  @@index([status])
}

/// چک دریافتی؛ مستقل یا وصل به پرداخت فاکتور
model Cheque {
  id                 String       @id @default(cuid())
  organizationId     String
  organization       Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  paymentId          String?      @unique
  payment            Payment?     @relation(fields: [paymentId], references: [id], onDelete: Cascade)
  invoiceId          String?
  invoice            Invoice?     @relation(fields: [invoiceId], references: [id], onDelete: Cascade)
  personId           String?
  person             Person?      @relation(fields: [personId], references: [id], onDelete: SetNull)
  ownerId            String?
  owner              User?        @relation("ChequeOwner", fields: [ownerId], references: [id], onDelete: SetNull)
  amount             Decimal      @db.Decimal(18, 2)
  currency           String       @default("IRR")
  number             String
  bank               String
  dueDate            DateTime
  /// pending | cleared | bounced
  status             String       @default("pending")
  /// in = دریافتی، out = پرداختی
  direction          String       @default("in")
  reminderNotifiedAt DateTime?
  /// حساب صندوق برای لحظهٔ وصول؛ تا قبل از وصول موجودی را عوض نمی‌کند
  financialAccountId String?
  notes              String?
  createdAt          DateTime     @default(now())
  updatedAt          DateTime     @updatedAt

  @@index([organizationId, status, dueDate])
  @@index([organizationId, direction, dueDate])
  @@index([invoiceId])
  @@index([personId])
  @@index([ownerId])
}

/// مانده اول دوره طرف‌حساب (مثبت = بدهکار ما)
model PartyOpeningBalance {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  personId       String
  person         Person       @relation(fields: [personId], references: [id], onDelete: Cascade)
  amount         Decimal      @db.Decimal(18, 2)
  currency       String       @default("IRR")
  note           String?
  createdAt      DateTime     @default(now())
  updatedAt      DateTime     @updatedAt

  @@unique([organizationId, personId])
  @@index([personId])
}

/// لاگ فعالیت کاربران روی منابع سازمان
model AuditLog {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  actorUserId    String?
  actor          User?        @relation("AuditLogActor", fields: [actorUserId], references: [id], onDelete: SetNull)
  action         String
  method         String
  path           String
  entityType     String?
  entityId       String?
  summary        String
  meta           Json?
  ip             String?
  createdAt      DateTime     @default(now())

  @@index([organizationId, createdAt])
  @@index([organizationId, actorUserId, createdAt])
  @@index([organizationId, entityType, createdAt])
}

/// نسخهٔ قابل بازگشتِ رکوردهای حذف‌شده
model DeletionArchive {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  /// نام مدل پریزما
  model          String
  entityId       String
  label          String
  snapshot       Json
  deletedById    String?
  deletedBy      User?        @relation("DeletionActor", fields: [deletedById], references: [id], onDelete: SetNull)
  deletedAt      DateTime     @default(now())

  @@index([organizationId, deletedAt])
  @@index([organizationId, model])
}

/// فیلترهای ذخیره‌شده برای لیست‌ها و مسیرهای فروش
/// ستون‌های مخفی هر جدول برای هر کاربر (به‌ازای هر سازمان)
model UserTablePreference {
  id             String   @id @default(cuid())
  userId         String
  user           User     @relation(fields: [userId], references: [id], onDelete: Cascade)
  organizationId String
  tableKey       String
  /// ستون جدیدی که بعداً اضافه شود به‌صورت پیش‌فرض نمایش داده می‌شود
  hiddenColumns  String[] @default([])
  createdAt      DateTime @default(now())
  updatedAt      DateTime @updatedAt

  @@unique([userId, organizationId, tableKey])
  @@index([userId, organizationId])
}

model SavedView {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  ownerUserId    String?
  owner          User?        @relation("SavedViewOwner", fields: [ownerUserId], references: [id], onDelete: SetNull)
  name           String
  /// deals | people | companies | activities | project_cards | reports
  scope          String
  filters        Json         @default("{}")
  isShared       Boolean      @default(false)
  createdAt      DateTime     @default(now())
  updatedAt      DateTime     @updatedAt

  @@index([organizationId, scope])
  @@index([organizationId, ownerUserId])
}

/// کلید API عمومی برای یکپارچه‌سازی خارجی
model OrganizationApiKey {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name           String
  /// پیشوند قابل‌نمایش (مثلاً mk_ab12)
  prefix         String
  /// SHA-256 هش کلید کامل
  keyHash        String
  lastUsedAt     DateTime?
  revokedAt      DateTime?
  createdAt      DateTime     @default(now())
  updatedAt      DateTime     @updatedAt

  @@unique([keyHash])
  @@index([organizationId, revokedAt])
  @@index([prefix])
}

/// وب‌هوک خروجی سازمان
model WebhookEndpoint {
  id             String            @id @default(cuid())
  organizationId String
  organization   Organization      @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name           String
  url            String
  secret         String
  events         String[]          @default([])
  isActive       Boolean           @default(true)
  deliveries     WebhookDelivery[]
  createdAt      DateTime          @default(now())
  updatedAt      DateTime          @updatedAt

  @@index([organizationId, isActive])
}

model WebhookDelivery {
  id             String          @id @default(cuid())
  organizationId String
  endpointId     String
  endpoint       WebhookEndpoint @relation(fields: [endpointId], references: [id], onDelete: Cascade)
  event          String
  payload        Json
  status         String          @default("pending")
  statusCode     Int?
  attempts       Int             @default(0)
  lastError      String?
  nextAttemptAt  DateTime        @default(now())
  deliveredAt    DateTime?
  createdAt      DateTime        @default(now())
  updatedAt      DateTime        @updatedAt

  @@index([organizationId, createdAt])
  @@index([status, nextAttemptAt])
  @@index([endpointId, createdAt])
}

/// دفتر مالی داخلی: حساب صندوق/بانک/تنخواه
model FinancialAccount {
  id               String               @id @default(cuid())
  organizationId   String
  organization     Organization         @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name             String
  /// bank | cash | petty
  type             String
  bankName         String?
  accountRef       String?
  responsibleName  String?
  openingBalance   Decimal              @default(0) @db.Decimal(18, 2)
  openingDate      DateTime
  notes            String?
  isActive         Boolean              @default(true)
  currency         String               @default("IRR")
  createdById      String?
  movements        FinancialMovement[]
  documents        FinancialDocument[]  @relation("DocumentAccount")
  reconciliations  FinancialReconciliation[]
  createdAt        DateTime             @default(now())
  updatedAt        DateTime             @updatedAt

  @@index([organizationId, isActive])
}

model FinancialCategory {
  id             String              @id @default(cuid())
  organizationId String
  organization   Organization        @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name           String
  /// income | expense
  kind           String
  isActive       Boolean             @default(true)
  documents      FinancialDocument[]
  createdAt      DateTime            @default(now())
  updatedAt      DateTime            @updatedAt

  @@unique([organizationId, kind, name])
  @@index([organizationId, kind])
}

/// درآمد یا هزینهٔ ثبت‌شده (تعهدی). موجودی حساب را خودش عوض نمی‌کند.
model FinancialDocument {
  id             String               @id @default(cuid())
  organizationId String
  organization   Organization         @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  /// income | expense
  kind           String
  title          String
  amount         Decimal              @db.Decimal(18, 2)
  bookedAt       DateTime
  dueAt          DateTime?
  categoryId     String?
  category       FinancialCategory?   @relation(fields: [categoryId], references: [id], onDelete: SetNull)
  personId       String?
  person         Person?              @relation(fields: [personId], references: [id], onDelete: SetNull)
  partyName      String?
  accountId      String?
  account        FinancialAccount?    @relation("DocumentAccount", fields: [accountId], references: [id], onDelete: SetNull)
  /// cash | card_to_card | pos | transfer | other
  method         String?
  /// open | partial | settled | void
  status         String               @default("open")
  reference      String?
  notes          String?
  createdById    String?
  voidedAt       DateTime?
  voidReason     String?
  movements      FinancialMovement[]
  attachments    FinancialAttachment[]
  createdAt      DateTime             @default(now())
  updatedAt      DateTime             @updatedAt

  @@index([organizationId, kind, bookedAt])
  @@index([organizationId, status])
  @@index([personId])
}

/// گردش قطعی حساب. افتتاحیه، دریافت، پرداخت، انتقال.
model FinancialMovement {
  id              String            @id @default(cuid())
  organizationId  String
  organization    Organization      @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  accountId       String
  account         FinancialAccount  @relation(fields: [accountId], references: [id], onDelete: Cascade)
  documentId      String?
  document        FinancialDocument? @relation(fields: [documentId], references: [id], onDelete: SetNull)
  receivableId    String?
  receivable      FinancialReceivable? @relation(fields: [receivableId], references: [id], onDelete: SetNull)
  installmentId   String?
  installment     FinancialInstallment? @relation(fields: [installmentId], references: [id], onDelete: SetNull)
  payrollId       String?
  payroll         FinancialPayroll? @relation(fields: [payrollId], references: [id], onDelete: SetNull)
  paymentId       String?
  chequeId        String?
  /// in | out
  direction       String
  amount          Decimal           @db.Decimal(18, 2)
  /// opening | receipt | payment | transfer_in | transfer_out
  kind            String
  transferGroupId String?
  occurredAt      DateTime
  memo            String?
  reference       String?
  createdById     String?
  voidedAt        DateTime?
  createdAt       DateTime          @default(now())

  @@index([organizationId, accountId, occurredAt])
  @@index([transferGroupId])
  @@index([documentId])
  @@index([receivableId])
  @@index([installmentId])
  @@index([payrollId])
  @@index([paymentId])
  @@index([chequeId])
}

model FinancialAuditLog {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  entityType     String
  entityId       String
  action         String
  before         Json?
  after          Json?
  actorUserId    String?
  createdAt      DateTime     @default(now())

  @@index([organizationId, entityType, entityId, createdAt])
}

model FinancialAttachment {
  id             String            @id @default(cuid())
  organizationId String
  organization   Organization      @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  documentId     String
  document       FinancialDocument @relation(fields: [documentId], references: [id], onDelete: Cascade)
  fileName       String
  mimeType       String
  storageKey     String
  createdById    String?
  createdAt      DateTime          @default(now())

  @@index([documentId])
}

model FinancialPayroll {
  id             String              @id @default(cuid())
  organizationId String
  organization   Organization        @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  userId         String
  period         String
  baseAmount     Decimal             @db.Decimal(18, 2)
  benefits       Decimal             @default(0) @db.Decimal(18, 2)
  bonus          Decimal             @default(0) @db.Decimal(18, 2)
  deductions     Decimal             @default(0) @db.Decimal(18, 2)
  payable        Decimal             @db.Decimal(18, 2)
  dueDate        DateTime
  notes          String?
  /// open | partial | settled | void
  status         String              @default("open")
  createdById    String?
  voidedAt       DateTime?
  movements      FinancialMovement[]
  createdAt      DateTime            @default(now())
  updatedAt      DateTime            @updatedAt

  @@unique([organizationId, userId, period])
  @@index([organizationId, status])
}

model FinancialRecurringItem {
  id             String                         @id @default(cuid())
  organizationId String
  organization   Organization                   @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  title          String
  /// income | expense
  kind           String
  amount         Decimal                        @db.Decimal(18, 2)
  /// weekly | monthly | yearly
  interval       String
  startDate      DateTime
  endDate        DateTime?
  nextDue        DateTime
  accountId      String?
  categoryId     String?
  isActive       Boolean                        @default(true)
  createdById    String?
  occurrences    FinancialRecurringOccurrence[]
  createdAt      DateTime                       @default(now())
  updatedAt      DateTime                       @updatedAt

  @@index([organizationId, isActive, nextDue])
}

model FinancialRecurringOccurrence {
  id             String                 @id @default(cuid())
  itemId         String
  item           FinancialRecurringItem @relation(fields: [itemId], references: [id], onDelete: Cascade)
  periodKey      String
  dueDate        DateTime
  documentId     String?
  /// pending | confirmed
  status         String                 @default("pending")
  createdAt      DateTime               @default(now())

  @@unique([itemId, periodKey])
}

model FinancialReconciliation {
  id             String           @id @default(cuid())
  organizationId String
  organization   Organization     @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  accountId      String
  account        FinancialAccount @relation(fields: [accountId], references: [id], onDelete: Cascade)
  reconciledAt   DateTime
  statedBalance  Decimal          @db.Decimal(18, 2)
  systemBalance  Decimal          @db.Decimal(18, 2)
  difference     Decimal          @db.Decimal(18, 2)
  notes          String?
  createdById    String?
  createdAt      DateTime         @default(now())

  @@index([organizationId, accountId, reconciledAt])
}

/// قرارداد یا طلب اقساطی دفتر داخلی
model FinancialReceivable {
  id             String                 @id @default(cuid())
  organizationId String
  organization   Organization           @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  title          String
  personId       String?
  person         Person?                @relation(fields: [personId], references: [id], onDelete: SetNull)
  partyName      String?
  totalAmount    Decimal                @db.Decimal(18, 2)
  notes          String?
  /// open | settled | void
  status         String                 @default("open")
  createdById    String?
  voidedAt       DateTime?
  installments   FinancialInstallment[]
  movements      FinancialMovement[]
  createdAt      DateTime               @default(now())
  updatedAt      DateTime               @updatedAt

  @@index([organizationId, status])
  @@index([personId])
}

model FinancialInstallment {
  id                 String              @id @default(cuid())
  receivableId       String
  receivable         FinancialReceivable @relation(fields: [receivableId], references: [id], onDelete: Cascade)
  position           Int
  dueDate            DateTime
  amount             Decimal             @db.Decimal(18, 2)
  reminderNotifiedAt DateTime?
  movements          FinancialMovement[]
  createdAt          DateTime            @default(now())

  @@unique([receivableId, position])
  @@index([dueDate])
}

/// کیف‌پول و تنظیمات پیامک هر محیط (الگوی همکار / سوپرادمین آبشُده)
model SmsAccount {
  id                  String   @id @default(cuid())
  organizationId      String   @unique
  organization        Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  balanceRials        Int      @default(0)
  pricePerPartRials   Int      @default(2500)
  isBlocked           Boolean  @default(false)
  /// اگر ست باشد: وقتی موجودی < این مقدار، ارسال قطع می‌شود (می‌تواند منفی باشد). null = فقط کلید دستی
  autoBlockBelowRials Int?
  alertCriticalRials  Int      @default(10000)
  alertWarningRials   Int      @default(100000)
  /// platform = سامانهٔ ما | own = پنل اختصاصی مشتری (بدون کسر/لاگ کیف)
  panelMode           String   @default("platform")
  /// وقتی panelMode=own: 0098 | asanak | trez
  ownPanelType        String   @default("0098")
  ownPanelUsername    String?
  ownPanelPassword    String?
  ownPanelFrom        String?
  chargeCard          String?
  chargeIban          String?
  chargeHolder        String?
  chargeInstruction   String?
  alertDaysSent       Int      @default(0)
  lastAlertDate       DateTime?
  createdAt           DateTime @default(now())
  updatedAt           DateTime @updatedAt
  ledgers             SmsLedger[]
  sendLogs            SmsBillingSendLog[]

  @@index([isBlocked])
  @@index([balanceRials])
}

model SmsLedger {
  id                String     @id @default(cuid())
  smsAccountId      String
  smsAccount        SmsAccount @relation(fields: [smsAccountId], references: [id], onDelete: Cascade)
  /// charge | debit | alert_debit
  type              String
  amountRials       Int
  balanceAfterRials Int
  parts             Int?
  pricePerPartRials Int?
  note              String?
  smsSendLogId      String?
  createdById       String?
  createdAt         DateTime   @default(now())

  @@index([smsAccountId, createdAt])
  @@index([type])
}

/// لاگ ارسال صورتحساب‌شده (همهٔ مسیرها وقتی panelMode=platform)
model SmsBillingSendLog {
  id                String     @id @default(cuid())
  smsAccountId      String
  smsAccount        SmsAccount @relation(fields: [smsAccountId], references: [id], onDelete: Cascade)
  receiver          String
  body              String
  parts             Int
  pricePerPartRials Int
  totalAmountRials  Int
  provider          String?
  source            String?
  isAlert           Boolean    @default(false)
  createdAt         DateTime   @default(now())

  @@index([smsAccountId, createdAt])
  @@index([source])
}

/// لاگ یکپارچهٔ پیامک خروجی (دستی / کمپین / اتوماسیون)
model OutboundSmsLog {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  personId       String?
  person         Person?      @relation(fields: [personId], references: [id], onDelete: SetNull)
  leadId         String?
  lead           Lead?        @relation(fields: [leadId], references: [id], onDelete: SetNull)
  mobile         String
  body           String
  /// manual | campaign | automation
  source         String
  sourceId       String?
  /// sent | failed
  status         String
  error          String?
  actorUserId    String?
  createdAt      DateTime     @default(now())

  @@index([organizationId, personId, createdAt])
  @@index([organizationId, leadId, createdAt])
  @@index([organizationId, createdAt])
}

/// کمپین پیامک گروهی
model SmsCampaign {
  id             String                 @id @default(cuid())
  organizationId String
  organization   Organization           @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name           String
  body           String
  /// draft | queued | sending | done | cancelled
  status         String                 @default("draft")
  scheduledAt    DateTime?
  totalCount     Int                    @default(0)
  sentCount      Int                    @default(0)
  failedCount    Int                    @default(0)
  skippedCount   Int                    @default(0)
  createdById    String?
  recipients     SmsCampaignRecipient[]
  createdAt      DateTime               @default(now())
  updatedAt      DateTime               @updatedAt

  @@index([organizationId, status, scheduledAt])
}

model SmsCampaignRecipient {
  id            String         @id @default(cuid())
  campaignId    String
  campaign      SmsCampaign    @relation(fields: [campaignId], references: [id], onDelete: Cascade)
  personId      String?
  /// برای پشتیبانی آینده از Lead (فعلاً کمپین روی Person است)
  leadId        String?
  mobile        String?
  /// pending | sent | failed | skipped
  status        String         @default("pending")
  error         String?
  sentAt        DateTime?
  createdAt     DateTime       @default(now())
  trackingLinks TrackingLink[]

  @@index([campaignId, status])
  @@index([personId])
  @@index([leadId])
}

/// لینک ردیابی یکتا — کانال‌خنثی (SMS / Email / …)
model TrackingLink {
  id             String                @id @default(cuid())
  organizationId String
  organization   Organization          @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  /// توکن امن و غیرقابل‌حدس (بدون PII)
  token          String                @unique
  originalUrl    String
  /// sms | email | whatsapp | notification | other
  channel        String                @default("sms")
  /// sms_campaign | …
  sourceType     String
  sourceId       String
  /// sms_campaign_recipient | …
  recipientType  String?
  recipientId    String?
  smsRecipientId String?
  smsRecipient   SmsCampaignRecipient? @relation(fields: [smsRecipientId], references: [id], onDelete: SetNull)
  personId       String?
  person         Person?               @relation(fields: [personId], references: [id], onDelete: SetNull)
  leadId         String?
  lead           Lead?                 @relation(fields: [leadId], references: [id], onDelete: SetNull)
  clickCount     Int                   @default(0)
  firstClickedAt DateTime?
  lastClickedAt  DateTime?
  createdAt      DateTime              @default(now())
  events         TrackingEvent[]

  @@index([organizationId, sourceType, sourceId])
  @@index([organizationId, personId])
  @@index([organizationId, leadId])
  @@index([smsRecipientId])
  @@index([token])
}

/// رویداد رفتاری عمومی — آمادهٔ Automation
model TrackingEvent {
  id             String        @id @default(cuid())
  organizationId String
  organization   Organization  @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  trackingLinkId String?
  trackingLink   TrackingLink? @relation(fields: [trackingLinkId], references: [id], onDelete: SetNull)
  /// مثلاً sms_link_clicked | sms_delivered | sms_failed | …
  eventType      String
  channel        String        @default("sms")
  sourceType     String?
  sourceId       String?
  recipientType  String?
  recipientId    String?
  personId       String?
  person         Person?       @relation(fields: [personId], references: [id], onDelete: SetNull)
  leadId         String?
  lead           Lead?         @relation(fields: [leadId], references: [id], onDelete: SetNull)
  occurredAt     DateTime      @default(now())
  /// ua / referrer / ipHash (اختیاری، بدون PII خام)
  metadata       Json?
  createdAt      DateTime      @default(now())

  @@index([organizationId, eventType, occurredAt])
  @@index([organizationId, sourceType, sourceId, eventType])
  @@index([organizationId, personId, eventType])
  @@index([organizationId, leadId, eventType])
  @@index([trackingLinkId, occurredAt])
}

/// اتصال فروشگاه ووکامرس
model WooCommerceConnection {
  id                       String                 @id @default(cuid())
  organizationId           String
  organization             Organization           @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  label                    String
  storeUrl                 String
  consumerKeyCiphertext    String
  consumerKeyIv            String
  consumerKeyTag           String
  consumerKeyLast4         String                 @default("")
  consumerSecretCiphertext String
  consumerSecretIv         String
  consumerSecretTag        String
  webhookSecretCiphertext  String?
  webhookSecretIv          String?
  webhookSecretTag         String?
  enabled                  Boolean                @default(true)
  lastSyncAt               DateTime?
  lastHealthAt             DateTime?
  lastHealthOk             Boolean?
  lastError                String?
  orders                   WooCommerceOrderLink[]
  createdAt                DateTime               @default(now())
  updatedAt                DateTime               @updatedAt

  @@index([organizationId, enabled])
}

model WooCommerceOrderLink {
  id             String                @id @default(cuid())
  organizationId String
  connectionId   String
  connection     WooCommerceConnection @relation(fields: [connectionId], references: [id], onDelete: Cascade)
  wooOrderId     String
  wooOrderNumber String?
  invoiceId      String
  status         String                @default("")
  total          Decimal               @default(0) @db.Decimal(18, 2)
  currency       String                @default("IRR")
  rawPayload     Json?
  syncedAt       DateTime              @default(now())
  createdAt      DateTime              @default(now())
  updatedAt      DateTime              @updatedAt

  @@unique([connectionId, wooOrderId])
  @@index([organizationId, syncedAt])
  @@index([invoiceId])
}

/// اتصال فروشگاه Montify (هر فروشگاه: Base URL + توکن اختصاصی)
model MontifyConnection {
  id                      String                   @id @default(cuid())
  organizationId          String
  organization            Organization             @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  label                   String
  baseUrl                 String
  storeId                 String                   @default("")
  tokenCiphertext         String
  tokenIv                 String
  tokenTag                String
  tokenLast4              String                   @default("")
  enabled                 Boolean                  @default(true)
  webhookRemoteId         String?
  webhookSecretCiphertext String?
  webhookSecretIv         String?
  webhookSecretTag        String?
  /// بیشترین updated_at مشتریان دریافت‌شده (برای updated_after)
  customersCursor         DateTime?
  /// idle | running | ok | error
  syncStatus              String                   @default("idle")
  syncStartedAt           DateTime?
  lastSyncAt              DateTime?
  lastSyncResult          Json?
  lastHealthAt            DateTime?
  lastHealthOk            Boolean?
  lastError               String?
  lastWebhookAt           DateTime?
  links                   MontifyLink[]
  orders                  MontifyOrder[]
  transactions            MontifyTransaction[]
  deliveries              MontifyWebhookDelivery[]
  createdAt               DateTime                 @default(now())
  updatedAt               DateTime                 @updatedAt

  @@index([organizationId, enabled])
}

/// پیوند مشتری فروشگاه با شخص CRM (entityType = customer، entityId = Person.id)
model MontifyLink {
  id                String            @id @default(cuid())
  organizationId    String
  connectionId      String
  connection        MontifyConnection @relation(fields: [connectionId], references: [id], onDelete: Cascade)
  entityType        String
  externalId        String
  entityId          String
  externalUpdatedAt DateTime?
  /// آخرین زمان دریافت سفارش‌های این مشتری (updated_after سفارش‌ها)
  ordersSyncedAt    DateTime?
  /// پروفایل فروشگاهی مشتری: wallet_balance، gold_wallet_balance، summary، engagement، …
  data              Json?
  syncedAt          DateTime          @default(now())
  createdAt         DateTime          @default(now())
  updatedAt         DateTime          @updatedAt

  @@unique([connectionId, entityType, externalId])
  @@index([organizationId, entityType, entityId])
}

/// سفارش فروشگاه (فقط‌خواندنی، نگاشت مستند: code → order_reference، sts → order_status)
model MontifyOrder {
  id                 String            @id @default(cuid())
  organizationId     String
  connectionId       String
  connection         MontifyConnection @relation(fields: [connectionId], references: [id], onDelete: Cascade)
  externalId         String
  customerExternalId String?
  personId           String?
  orderReference     String?
  orderStatus        String?
  paymentStatus      String?
  paymentType        String?
  totalPrice         Decimal?          @db.Decimal(20, 2)
  discountTotalPrice Decimal?          @db.Decimal(20, 2)
  totalDiscounts     Decimal?          @db.Decimal(20, 2)
  totalTax           Decimal?          @db.Decimal(20, 2)
  totalQty           Decimal?          @db.Decimal(14, 3)
  profit             Decimal?          @db.Decimal(20, 2)
  percentProfit      Decimal?          @db.Decimal(10, 3)
  sumGold            Decimal?          @db.Decimal(14, 3)
  sumSilver          Decimal?          @db.Decimal(14, 3)
  address            Json?
  note               String?
  cancelReason       String?
  cancelledAt        DateTime?
  closedAt           DateTime?
  codeDiscount       String?
  items              Json              @default("[]")
  externalCreatedAt  DateTime?
  externalUpdatedAt  DateTime?
  deletedAt          DateTime?
  raw                Json?
  syncedAt           DateTime          @default(now())
  createdAt          DateTime          @default(now())
  updatedAt          DateTime          @updatedAt

  @@unique([connectionId, externalId])
  @@index([organizationId, personId])
  @@index([organizationId, externalCreatedAt])
}

/// تراکنش مالی مشتری در فروشگاه (واریز/برداشت ریالی یا گرم طلا)
model MontifyTransaction {
  id                 String            @id @default(cuid())
  organizationId     String
  connectionId       String
  connection         MontifyConnection @relation(fields: [connectionId], references: [id], onDelete: Cascade)
  externalId         String
  customerExternalId String?
  personId           String?
  type               String?
  amount             Decimal?          @db.Decimal(24, 4)
  currency           String?
  status             String?
  referenceCode      String?
  externalCreatedAt  DateTime?
  raw                Json?
  syncedAt           DateTime          @default(now())
  createdAt          DateTime          @default(now())
  updatedAt          DateTime          @updatedAt

  @@unique([connectionId, externalId])
  @@index([organizationId, personId])
}

model MontifyWebhookDelivery {
  id           String            @id @default(cuid())
  connectionId String
  connection   MontifyConnection @relation(fields: [connectionId], references: [id], onDelete: Cascade)
  deliveryId   String
  event        String
  /// received | processed | failed
  status       String            @default("received")
  error        String?
  createdAt    DateTime          @default(now())

  @@unique([connectionId, deliveryId])
  @@index([connectionId, createdAt])
}

/// اتصال تلفن سازمانی / سانترال (وب‌هوک عمومی)
model VoipConnection {
  id                      String        @id @default(cuid())
  organizationId          String
  organization            Organization  @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  label                   String
  enabled                 Boolean       @default(true)
  webhookSecretCiphertext String?
  webhookSecretIv         String?
  webhookSecretTag        String?
  /// قالب URL شروع تماس؛ جای {number} شماره می‌نشیند
  clickToCallUrl          String?
  lastEventAt             DateTime?
  lastError               String?
  calls                   VoipCallLog[]
  createdAt               DateTime      @default(now())
  updatedAt               DateTime      @updatedAt

  @@index([organizationId, enabled])
}

model VoipCallLog {
  id                   String         @id @default(cuid())
  organizationId       String
  connectionId         String
  connection           VoipConnection @relation(fields: [connectionId], references: [id], onDelete: Cascade)
  externalCallId       String
  /// inbound | outbound
  direction            String         @default("inbound")
  /// ringing | answered | missed | completed | failed
  status               String         @default("completed")
  fromNumber           String?
  toNumber             String?
  personId             String?
  activityId           String?
  durationSec          Int?
  startedAt            DateTime       @default(now())
  endedAt              DateTime?
  rawPayload           Json?
  /// لینک فایل ضبط از سانترال
  recordingUrl         String?
  /// متن خام (از وب‌هوک یا STT)
  transcript           String?
  /// خلاصه فارسی تولیدشده
  summary              String?
  /// none | pending | processing | done | failed | skipped
  summaryStatus        String         @default("none")
  summaryNoteId        String?
  summaryError         String?
  summaryAttempts      Int            @default(0)
  summaryNextAttemptAt DateTime?
  syncedAt             DateTime       @default(now())
  createdAt            DateTime       @default(now())
  updatedAt            DateTime       @updatedAt

  @@unique([connectionId, externalCallId])
  @@index([organizationId, syncedAt])
  @@index([personId])
  @@index([activityId])
  @@index([summaryStatus, summaryNextAttemptAt])
}

/// خدمت قابل رزرو (مثلاً مشاوره ۳۰ دقیقه‌ای)
model ReservationService {
  id              String                   @id @default(cuid())
  organizationId  String
  organization    Organization             @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name            String
  description     String                   @default("")
  durationMinutes Int                      @default(30)
  /// روزهای کار ۰=یکشنبه … ۶=شنبه
  workDays        Int[]                    @default([0, 1, 2, 3, 4, 5, 6])
  dayStartHour    Int                      @default(9)
  dayEndHour      Int                      @default(17)
  isActive        Boolean                  @default(true)
  appointments    ReservationAppointment[]
  createdAt       DateTime                 @default(now())
  updatedAt       DateTime                 @updatedAt

  @@index([organizationId, isActive])
}

model ReservationAppointment {
  id             String             @id @default(cuid())
  organizationId String
  organization   Organization       @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  serviceId      String
  service        ReservationService @relation(fields: [serviceId], references: [id], onDelete: Restrict)
  personId       String
  person         Person             @relation(fields: [personId], references: [id], onDelete: Cascade)
  assigneeId     String?
  assignee       User?              @relation("ReservationAssignee", fields: [assigneeId], references: [id], onDelete: SetNull)
  startsAt       DateTime
  endsAt         DateTime
  /// pending | confirmed | canceled | done
  status         String             @default("pending")
  notes          String?
  createdAt      DateTime           @default(now())
  updatedAt      DateTime           @updatedAt

  @@index([organizationId, startsAt])
  @@index([organizationId, status])
  @@index([serviceId, startsAt])
  @@index([personId])
  @@index([assigneeId, startsAt])
}

/// مرحله/وضعیت لید — هم لیست وضعیت و هم ستون Kanban
model LeadStage {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name           String
  position       Int          @default(0)
  color          String       @default("teal")
  /// نمایش در تخته Kanban
  showOnBoard    Boolean      @default(true)
  isConverted    Boolean      @default(false)
  isLost         Boolean      @default(false)
  isUnqualified  Boolean      @default(false)
  leads          Lead[]
  createdAt      DateTime     @default(now())
  updatedAt      DateTime     @updatedAt

  @@unique([organizationId, name])
  @@index([organizationId, position])
}

/// مخاطب بالقوه — جدا از Person/مشتری
model Lead {
  id                String          @id @default(cuid())
  organizationId    String
  organization      Organization    @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  /// نام فروشگاه / شخص / عنوان نمایشی
  title             String
  /// نام مالک یا مسئول
  contactName       String?
  mobile            String
  phone             String?
  city              String?
  region            String?
  /// پیج اینستاگرام
  instagram         String?
  /// تاریخ تولد
  birthDate         DateTime?
  /// لیست آدرس‌ها (JSON array of strings)
  addresses         Json            @default("[]")
  /// صنف
  trade             String?
  source            String?
  notes             String?
  /// لوگوی فروشگاه / شرکت
  logoStorageKey    String?
  estimatedValue    Decimal?        @db.Decimal(18, 2)
  stageId           String
  stage             LeadStage       @relation(fields: [stageId], references: [id], onDelete: Restrict)
  position          Int             @default(0)
  assigneeId        String?
  assignee          User?           @relation("LeadAssignee", fields: [assigneeId], references: [id], onDelete: SetNull)
  createdById       String?
  createdBy         User?           @relation("LeadCreator", fields: [createdById], references: [id], onDelete: SetNull)
  lastContactAt     DateTime?
  nextFollowUpAt    DateTime?
  /// شخص مشتری پس از تبدیل
  convertedPersonId String?
  convertedAt       DateTime?
  archivedAt        DateTime?
  events            LeadEvent[]
  salesCopilotSessions SalesCopilotSession[]
  trackingLinks     TrackingLink[]
  trackingEvents    TrackingEvent[]
  routineTasks      RoutineTask[]
  activities        Activity[]
  outboundSmsLogs   OutboundSmsLog[]
  createdAt         DateTime        @default(now())
  updatedAt         DateTime        @updatedAt

  @@unique([organizationId, mobile])
  @@index([organizationId, stageId, position])
  @@index([organizationId, assigneeId])
  @@index([organizationId, nextFollowUpAt])
  @@index([organizationId, lastContactAt])
  @@index([organizationId, archivedAt])
  @@index([organizationId, createdAt])
  @@index([organizationId, city])
  @@index([organizationId, trade])
  @@index([organizationId, source])
}

model LeadEvent {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  leadId         String
  lead           Lead         @relation(fields: [leadId], references: [id], onDelete: Cascade)
  /// created | assigned | stage_changed | call | note | task | follow_up | converted | archived | import
  type           String
  title          String
  body           String?
  meta           Json?
  actorId        String?
  createdAt      DateTime     @default(now())

  @@index([leadId, createdAt])
  @@index([organizationId, createdAt])
}

/// ایمپورت پس‌زمینه فایل اکسل لید
model LeadImportJob {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  createdById    String?
  fileName       String?
  /// pending | processing | done | failed
  status         String       @default("pending")
  totalCount     Int          @default(0)
  processedCount Int          @default(0)
  successCount   Int          @default(0)
  duplicateCount Int          @default(0)
  errorCount     Int          @default(0)
  /// ردیف‌های خام [{...}]
  rows           Json         @default("[]")
  /// خلاصه خطاها
  errorSamples   Json         @default("[]")
  startedAt      DateTime?
  finishedAt     DateTime?
  createdAt      DateTime     @default(now())
  updatedAt      DateTime     @updatedAt

  @@index([organizationId, status, createdAt])
  @@index([status, createdAt])
}

/// تنظیمات اتصال به سرویس گفتگوی خارجی (هر محیط CRM)
model ConversationSettings {
  organizationId String       @id
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  chatHost       String
  apiKeyCipher   String
  apiKeyIv       String
  apiKeyTag      String
  uploadUrl      String       @default("")
  downloadUrl    String       @default("")
  createdAt      DateTime     @default(now())
  updatedAt      DateTime     @updatedAt
}

/// نگاشت roomهای سرویس چت (DM dedup و گروه‌های ساخته‌شده از CRM)
model ConversationRoom {
  id              String       @id @default(cuid())
  organizationId  String
  organization    Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  externalRoomId  String
  kind            String
  name            String?
  dmUserMinId     String?
  dmUserMaxId     String?
  createdByUserId String?
  createdAt       DateTime     @default(now())
  updatedAt       DateTime     @updatedAt

  @@unique([organizationId, externalRoomId])
  @@unique([organizationId, dmUserMinId, dmUserMaxId])
  @@index([organizationId, kind])
}

/// پیام‌های حذف‌شده در CRM (سرویس چت خارجی حذف پایدار ندارد)
/// scope=all → برای همه؛ scope=self → فقط برای hiddenByUserId
model ConversationHiddenMessage {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  externalRoomId String
  messageId      String
  hiddenByUserId String
  /// all = حذف برای همه | self = حذف فقط برای کاربر
  scope          String       @default("all")
  createdAt      DateTime     @default(now())

  @@unique([organizationId, externalRoomId, messageId, scope, hiddenByUserId])
  @@index([organizationId, externalRoomId])
}

/// یک پیام سنجاق‌شده در هر اتاق (برای همه اعضا)
model ConversationPinnedMessage {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  externalRoomId String
  messageId      String
  preview        String       @default("")
  pinnedByUserId String
  createdAt      DateTime     @default(now())
  updatedAt      DateTime     @updatedAt

  @@unique([organizationId, externalRoomId])
  @@index([organizationId, externalRoomId])
}

/// سنجاق گفتگو در لیست — فقط برای همان کاربر
model ConversationRoomUserPin {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  userId         String
  externalRoomId String
  createdAt      DateTime     @default(now())

  @@unique([organizationId, userId, externalRoomId])
  @@index([organizationId, userId])
}

/// اعضای گروه/کانال در CRM (نقش ادمین برای ارسال در کانال و مدیریت اعضا)
model ConversationRoomMember {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  externalRoomId String
  userId         String
  /// admin | member
  role           String       @default("member")
  createdAt      DateTime     @default(now())
  updatedAt      DateTime     @updatedAt

  @@unique([organizationId, externalRoomId, userId])
  @@index([organizationId, externalRoomId])
}

/// بی‌صدا کردن گفتگو برای کاربر — با استثنای منشن
model ConversationRoomUserMute {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  userId         String
  externalRoomId String
  /// اگر true باشد منشن همچنان اعلان/خوانده‌نشده می‌سازد
  allowMentions  Boolean      @default(true)
  createdAt      DateTime     @default(now())
  updatedAt      DateTime     @updatedAt

  @@unique([organizationId, userId, externalRoomId])
  @@index([organizationId, userId])
}

/// واکنش ایموجی روی پیام
model ConversationMessageReaction {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  externalRoomId String
  messageId      String
  emoji          String
  userId         String
  createdAt      DateTime     @default(now())

  @@unique([organizationId, externalRoomId, messageId, userId, emoji])
  @@index([organizationId, externalRoomId])
}

enum RoutineTaskStatus {
  todo
  in_progress
  completed
  overdue
  skipped
  cancelled
}

enum RoutineRecurrence {
  daily
  weekdays
  weekly
  biweekly
  monthly
  every_n_days
  specific_dates
}

enum RoutineTaskSource {
  routine
  manual
  follow_up
  lead
  customer
  deal
}

/// دسته‌بندی کارهای روتین (فروش، پیگیری، لید، …)
model RoutineCategory {
  id             String        @id @default(cuid())
  organizationId String
  organization   Organization  @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name           String
  color          String        @default("#14b8a6")
  sortOrder      Int           @default(0)
  routines       Routine[]
  tasks          RoutineTask[]
  createdAt      DateTime      @default(now())
  updatedAt      DateTime      @updatedAt

  @@unique([organizationId, name])
  @@index([organizationId, sortOrder])
}

/// الگوی کار تکرارشونده؛ هر روز Task مستقل (RoutineTask) تولید می‌کند
model Routine {
  id                    String            @id @default(cuid())
  organizationId        String
  organization          Organization      @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  title                 String
  description           String?
  assigneeId            String?
  assignee              User?             @relation("RoutineAssignee", fields: [assigneeId], references: [id], onDelete: SetNull)
  /// اگر ست باشد برای هر عضو تیم یک Task جدا ساخته می‌شود
  teamId                String?
  team                  Team?             @relation(fields: [teamId], references: [id], onDelete: SetNull)
  categoryId            String?
  category              RoutineCategory?  @relation(fields: [categoryId], references: [id], onDelete: SetNull)
  priority              ActivityPriority  @default(medium)
  /// HH:mm به وقت تهران
  timeOfDay             String            @default("09:00")
  durationMinutes       Int?
  startDate             DateTime          @db.Date
  endDate               DateTime?         @db.Date
  recurrence            RoutineRecurrence @default(daily)
  /// ۰ = شنبه … ۶ = جمعه
  weekdays              Int[]             @default([])
  intervalDays          Int?
  monthDay              Int?
  specificDates         DateTime[]        @db.Date
  isMandatory           Boolean           @default(true)
  allowSkip             Boolean           @default(false)
  skipReasonRequired    Boolean           @default(true)
  reportRequired        Boolean           @default(false)
  allowAfterDeadline    Boolean           @default(true)
  carryOverOverdue      Boolean           @default(false)
  /// none | optional | lead | customer
  entityLink            String            @default("none")
  reminderMinutesBefore Int?
  isActive              Boolean           @default(true)
  createdById           String?
  createdBy             User?             @relation("RoutineCreator", fields: [createdById], references: [id], onDelete: SetNull)
  deletedAt             DateTime?
  tasks                 RoutineTask[]
  createdAt             DateTime          @default(now())
  updatedAt             DateTime          @updatedAt

  @@index([organizationId, isActive, deletedAt])
  @@index([assigneeId])
  @@index([teamId])
}

/// نمونه روزانه یک کار (از روتین، دستی، پیگیری، لید یا مشتری)
model RoutineTask {
  id                String             @id @default(cuid())
  organizationId    String
  organization      Organization       @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  routineId         String?
  routine           Routine?           @relation(fields: [routineId], references: [id], onDelete: SetNull)
  assigneeId        String
  assignee          User               @relation("RoutineTaskAssignee", fields: [assigneeId], references: [id], onDelete: Cascade)
  title             String
  description       String?
  categoryId        String?
  category          RoutineCategory?   @relation(fields: [categoryId], references: [id], onDelete: SetNull)
  priority          ActivityPriority   @default(medium)
  status            RoutineTaskStatus  @default(todo)
  /// روز برنامه به وقت تهران
  scheduledFor      DateTime           @db.Date
  dueAt             DateTime?
  startedAt         DateTime?
  completedAt       DateTime?
  resultNote        String?
  skipReason        String?
  source            RoutineTaskSource  @default(manual)
  isMandatory       Boolean            @default(false)
  leadId            String?
  lead              Lead?              @relation(fields: [leadId], references: [id], onDelete: SetNull)
  personId          String?
  person            Person?            @relation(fields: [personId], references: [id], onDelete: SetNull)
  companyId         String?
  company           Company?           @relation(fields: [companyId], references: [id], onDelete: SetNull)
  dealId            String?
  deal              Deal?              @relation(fields: [dealId], references: [id], onDelete: SetNull)
  invoiceId         String?
  invoice           Invoice?           @relation(fields: [invoiceId], references: [id], onDelete: SetNull)
  activityId        String?
  activity          Activity?          @relation(fields: [activityId], references: [id], onDelete: SetNull)
  reminderAt        DateTime?
  reminderSentAt    DateTime?
  overdueNotifiedAt DateTime?
  createdById       String?
  createdBy         User?              @relation("RoutineTaskCreator", fields: [createdById], references: [id], onDelete: SetNull)
  events            RoutineTaskEvent[]
  createdAt         DateTime           @default(now())
  updatedAt         DateTime           @updatedAt

  @@unique([routineId, assigneeId, scheduledFor])
  @@index([organizationId, assigneeId, scheduledFor])
  @@index([organizationId, status, dueAt])
  @@index([reminderAt, reminderSentAt])
  @@index([leadId])
  @@index([personId])
  @@index([companyId])
  @@index([dealId])
  @@index([activityId])
}

/// تاریخچه تغییرات هر Task
model RoutineTaskEvent {
  id             String             @id @default(cuid())
  organizationId String
  organization   Organization       @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  taskId         String
  task           RoutineTask        @relation(fields: [taskId], references: [id], onDelete: Cascade)
  actorId        String?
  actor          User?              @relation(fields: [actorId], references: [id], onDelete: SetNull)
  /// created | status_changed | rescheduled | note | reassigned | updated
  type           String
  fromStatus     RoutineTaskStatus?
  toStatus       RoutineTaskStatus?
  note           String?
  meta           Json               @default("{}")
  createdAt      DateTime           @default(now())

  @@index([taskId, createdAt])
  @@index([organizationId, createdAt])
}

/// تنظیمات اعلان کارهای روتین هر کاربر
model RoutineUserSettings {
  id                  String       @id @default(cuid())
  organizationId      String
  organization        Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  userId              String
  user                User         @relation(fields: [userId], references: [id], onDelete: Cascade)
  remindBeforeMinutes Int?         @default(30)
  endOfDaySummary     Boolean      @default(true)
  overdueAlert        Boolean      @default(true)
  summaryHour         Int          @default(16)
  lastSummaryOn       DateTime?    @db.Date
  createdAt           DateTime     @default(now())
  updatedAt           DateTime     @updatedAt

  @@unique([organizationId, userId])
}

/// ───────── باشگاه امتیازات کارکنان (جدا از باشگاه مشتریان) ─────────

model GamificationSettings {
  id                  String       @id @default(cuid())
  organizationId      String       @unique
  organization        Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  enabled             Boolean      @default(true)
  /// [{ name, minScore }]
  levels              Json         @default("[]")
  monthlyGoal         Int          @default(1500)
  showFullLeaderboard Boolean      @default(true)
  /// شروع استفاده — مبنای گزارش ROI
  enabledAt           DateTime     @default(now())
  createdAt           DateTime     @default(now())
  updatedAt           DateTime     @updatedAt
}

model GamificationRule {
  id               String       @id @default(cuid())
  organizationId   String
  organization     Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name             String
  description      String?
  event            String
  score            Int          @default(0)
  coins            Int          @default(0)
  /// [{ field, op, value }]
  conditions       Json         @default("[]")
  isActive         Boolean      @default(true)
  maxPerDay        Int?
  maxCoinsPerDay   Int?
  maxPerUser       Int?
  cooldownMinutes  Int?
  oncePerEntity    Boolean      @default(false)
  firstTimeOnly    Boolean      @default(false)
  requiresApproval Boolean      @default(false)
  roles            String[]     @default([])
  teamIds          String[]     @default([])
  position         Int          @default(0)
  createdAt        DateTime     @default(now())
  updatedAt        DateTime     @updatedAt

  @@index([organizationId, event, isActive])
}

/// دفتر کل امتیاز و سکه — هر تغییر کیف پول یک ردیف دارد
model GamificationTransaction {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  userId         String
  /// rule | bonus | achievement | adjust | redeem | refund
  kind           String
  event          String?
  ruleId         String?
  bonusId        String?
  badgeId        String?
  score          Int          @default(0)
  coins          Int          @default(0)
  /// approved | pending | rejected
  status         String       @default("approved")
  title          String
  entityType     String?
  entityId       String?
  entityTitle    String?
  /// کلید یکتا برای جلوگیری از امتیاز تکراری
  idempotencyKey String?
  reason         String?
  createdById    String?
  decidedById    String?
  decidedAt      DateTime?
  createdAt      DateTime     @default(now())

  @@unique([organizationId, idempotencyKey])
  @@index([organizationId, createdAt])
  @@index([organizationId, userId, createdAt])
  @@index([organizationId, ruleId, userId, createdAt])
  @@index([organizationId, status])
}

/// موجودی تجمیعی هر کاربر — برای خواندن سریع
model GamificationWallet {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  userId         String
  score          Int          @default(0)
  coins          Int          @default(0)
  coinsEarned    Int          @default(0)
  bestMonthScore Int          @default(0)
  updatedAt      DateTime     @updatedAt

  @@unique([organizationId, userId])
  @@index([organizationId, score])
}

model GamificationReward {
  id               String                   @id @default(cuid())
  organizationId   String
  organization     Organization             @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name             String
  description      String?
  cost             Int
  icon             String                   @default("gift")
  color            String                   @default("#14b8a6")
  stock            Int?
  isActive         Boolean                  @default(true)
  requiresApproval Boolean                  @default(true)
  position         Int                      @default(0)
  redemptions      GamificationRedemption[]
  createdAt        DateTime                 @default(now())
  updatedAt        DateTime                 @updatedAt

  @@index([organizationId, isActive])
}

model GamificationRedemption {
  id             String             @id @default(cuid())
  organizationId String
  organization   Organization       @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  userId         String
  rewardId       String
  reward         GamificationReward @relation(fields: [rewardId], references: [id], onDelete: Cascade)
  cost           Int
  /// pending | approved | rejected | delivered
  status         String             @default("pending")
  note           String?
  decisionNote   String?
  decidedById    String?
  decidedAt      DateTime?
  createdAt      DateTime           @default(now())
  updatedAt      DateTime           @updatedAt

  @@index([organizationId, status])
  @@index([organizationId, userId])
}

model GamificationBadge {
  id             String                  @id @default(cuid())
  organizationId String
  organization   Organization            @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name           String
  description    String?
  icon           String                  @default("medal")
  color          String                  @default("#f59e0b")
  /// event_count | score_total | routine_streak | single_deal_amount
  metric         String
  event          String?
  threshold      Int
  coins          Int                     @default(0)
  isActive       Boolean                 @default(true)
  position       Int                     @default(0)
  earned         GamificationUserBadge[]
  createdAt      DateTime                @default(now())
  updatedAt      DateTime                @updatedAt

  @@index([organizationId, isActive])
}

model GamificationUserBadge {
  id             String            @id @default(cuid())
  organizationId String
  organization   Organization      @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  badgeId        String
  badge          GamificationBadge @relation(fields: [badgeId], references: [id], onDelete: Cascade)
  userId         String
  earnedAt       DateTime          @default(now())

  @@unique([badgeId, userId])
  @@index([organizationId, userId])
}

model GamificationBonus {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  name           String
  description    String?
  /// event_count_period | routine_streak | top_of_month
  kind           String
  event          String?
  threshold      Int          @default(1)
  /// day | week | month
  period         String       @default("month")
  score          Int          @default(0)
  coins          Int          @default(0)
  isActive       Boolean      @default(true)
  createdAt      DateTime     @default(now())
  updatedAt      DateTime     @updatedAt

  @@index([organizationId, isActive])
}

/// ارزیابی رفتاری DISC؛ هر بار یک رکورد تازه است و تاریخچه پاک نمی‌شود.
model DiscAssessment {
  id             String       @id @default(cuid())
  organizationId String
  organization   Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  personId       String
  person         Person       @relation(fields: [personId], references: [id], onDelete: Cascade)
  assessorId     String
  assessor       User         @relation("DiscAssessor", fields: [assessorId], references: [id], onDelete: Restrict)
  answers        Json
  scoreD         Int
  scoreI         Int
  scoreS         Int
  scoreC         Int
  percentD       Int
  percentI       Int
  percentS       Int
  percentC       Int
  validCount     Int
  primaryTypes   String[]     @default([])
  secondaryTypes String[]     @default([])
  label          String
  secondaryLabel String?
  reliable       Boolean
  confidence     String
  note           String?
  status         String       @default("confirmed")
  createdAt      DateTime     @default(now())
  updatedAt      DateTime     @updatedAt

  @@index([organizationId, personId, createdAt])
  @@index([personId])
}

/// نتیجهٔ تأییدشدهٔ دستیار فروش. پیشنهاد خام بدون تأیید کارشناس اینجا ذخیره نمی‌شود.
model SalesCopilotSession {
  id                  String       @id @default(cuid())
  organizationId      String
  organization        Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  personId            String?
  person              Person?      @relation(fields: [personId], references: [id], onDelete: Cascade)
  leadId              String?
  lead                Lead?        @relation(fields: [leadId], references: [id], onDelete: SetNull)
  dealId              String?
  deal                Deal?        @relation(fields: [dealId], references: [id], onDelete: SetNull)
  userId              String
  user                User         @relation("CopilotAuthor", fields: [userId], references: [id], onDelete: Restrict)
  topic               String
  goal                String
  customerStatement   String
  behaviorNotes       String?
  analysis            Json
  confirmedResponse   String?
  nextAction          String?
  followUpAt          DateTime?
  callOutcome         String?
  agentNote           String?
  status              String
  messageDraft        String?
  activityId          String?
  createdAt           DateTime     @default(now())
  updatedAt           DateTime     @updatedAt

  @@index([organizationId, personId, createdAt])
  @@index([organizationId, leadId])
  @@index([dealId])
}

/// ورود و خروج کارمندان به سامانه
model AttendanceEvent {
  id               String       @id @default(cuid())
  organizationId   String
  organization     Organization @relation(fields: [organizationId], references: [id], onDelete: Cascade)
  userId           String
  user             User         @relation(fields: [userId], references: [id], onDelete: Cascade)
  /// login | logout | forced_logout
  kind             String
  at               DateTime     @default(now())
  /// ورود بعد از ساعت خروج تعیین‌شده
  afterHours       Boolean      @default(false)
  /// شروع نشست؛ برای اینکه خروج اجباری هر نشست فقط یک بار ثبت شود
  sessionStartedAt DateTime?
  createdAt        DateTime     @default(now())

  @@index([organizationId, at])
  @@index([organizationId, userId, at])
  @@unique([organizationId, userId, kind, sessionStartedAt])
}