diff --git a/apps/api/src/modules/admin-customers/admin-customers.service.ts b/apps/api/src/modules/admin-customers/admin-customers.service.ts
index 322302f..ce786ab 100644
--- a/apps/api/src/modules/admin-customers/admin-customers.service.ts
+++ b/apps/api/src/modules/admin-customers/admin-customers.service.ts
@@ -73,8 +73,15 @@ function verifyStepOne(step: VerificationStep): number {
       return 3; // rejected / not yet submitted
     case VerificationStep.STEP_ONE_SUBMITTED:
       return 1; // pending review
-    default:
-      // STEP_TWO_SUBMITTED and VERIFIED both imply step one was accepted
+    case VerificationStep.REJECTED:
+      // Must be explicit: falling into `default` would report 2 (accepted),
+      // and the view unlocks the order/account switches on step one === 2.
+      // Rejected customers keep them locked — legacy's step-one reject also
+      // set active = -1 (MajorCustomerController.php:116-117).
+      return 3;
+    case VerificationStep.STEP_TWO_SUBMITTED:
+    case VerificationStep.VERIFIED:
+      // both imply step one was accepted
       return 2;
   }
 }
@@ -85,7 +92,9 @@ function verifyStepTwo(step: VerificationStep): number {
       return 1; // pending review
     case VerificationStep.VERIFIED:
       return 2; // accepted
-    default:
+    case VerificationStep.UNVERIFIED:
+    case VerificationStep.STEP_ONE_SUBMITTED:
+    case VerificationStep.REJECTED:
       return 3; // rejected / not reached
   }
 }
diff --git a/apps/user-app-v2/src/views/user/ProfileView.vue b/apps/user-app-v2/src/views/user/ProfileView.vue
index 6664bdd..859733a 100644
--- a/apps/user-app-v2/src/views/user/ProfileView.vue
+++ b/apps/user-app-v2/src/views/user/ProfileView.vue
@@ -111,6 +111,7 @@ const VERIFICATION_LABELS: Record<string, string> = {
   STEP_ONE_SUBMITTED: 'مرحله اول ثبت شده',
   STEP_TWO_SUBMITTED: 'مرحله دوم ثبت شده',
   VERIFIED: 'تایید شده',
+  REJECTED: 'رد شده',
 }
 
 const session = useSessionStore()
diff --git a/apps/user-app/src/views/user/ProfileView.vue b/apps/user-app/src/views/user/ProfileView.vue
index 66497ca..0eeb527 100644
--- a/apps/user-app/src/views/user/ProfileView.vue
+++ b/apps/user-app/src/views/user/ProfileView.vue
@@ -111,6 +111,7 @@ const VERIFICATION_LABELS: Record<string, string> = {
   STEP_ONE_SUBMITTED: 'مرحله اول ثبت شده',
   STEP_TWO_SUBMITTED: 'مرحله دوم ثبت شده',
   VERIFIED: 'تایید شده',
+  REJECTED: 'رد شده',
 }
 
 const session = useSessionStore()