diff --git a/src/pages/support/components/AdminSupportMessages.vue b/src/pages/support/components/AdminSupportMessages.vue
index 7f3550f..d79d826 100644
--- a/src/pages/support/components/AdminSupportMessages.vue
+++ b/src/pages/support/components/AdminSupportMessages.vue
@@ -63,7 +63,7 @@
                   "
                   :style="{ opacity: getSwipeOpacity(message.id) }"
                 >
-                  ↩
+                  <BaseIcon icon="vuesax-linear:undo" size="16" />
                 </div>
                 <div
                   :style="getSwipeStyle(message)"
@@ -215,9 +215,13 @@
                   <BaseButton
                     class="admin-reply-button"
                     title="پاسخ"
+                    @pointerdown.stop
+                    @pointerup.stop
+                    @pointercancel.stop
+                    @pointermove.stop
                     @click.stop="emit('reply', message)"
                   >
-                    <div class="w-1rem h-1rem flex justify-center flex items-center mt-1">↩</div>
+                    <BaseIcon icon="vuesax-linear:undo" size="16" />
                   </BaseButton>
                 </div>
               </div>
@@ -904,6 +908,8 @@ AdminSupport .admin-bubble__image-wrap {
 
 .admin-day-group {
   display: block;
+  position: relative;
+  isolation: isolate;
 }
 
 .admin-day-sticky {
@@ -923,12 +929,13 @@ AdminSupport .admin-bubble__image-wrap {
   justify-content: center;
   padding: 7px 14px;
   border-radius: 999px;
-  background: color-mix(in srgb, var(--admin-bg-elevated, #fff) 88%, transparent);
+  background: var(--admin-bg-elevated, #fff);
   border: 1px solid var(--admin-border, #e4e4e7);
   color: var(--admin-text-muted, #3f3f46);
-  backdrop-filter: blur(8px);
   font-size: 12px;
   font-weight: 700;
+  line-height: 1.4;
+  white-space: nowrap;
   box-shadow: 0 6px 20px var(--admin-shadow, rgba(15, 23, 42, 0.06));
 }
 
@@ -1210,11 +1217,14 @@ AdminSupport .admin-bubble__image-wrap {
   display: inline-flex;
   align-items: center;
   justify-content: center;
-  font-size: 18px;
   line-height: 1;
   box-shadow: 0 6px 14px rgba(15, 23, 42, 0.045);
 }
 
+.admin-reply-button :deep(svg) {
+  display: block;
+}
+
 .admin-typing {
   display: flex;
   align-items: center;
@@ -1660,7 +1670,6 @@ AdminSupport .admin-bubble__image-wrap {
     width: 32px;
     height: 32px;
     flex: 0 0 32px;
-    font-size: 17px;
   }
 
   .admin-message-row--out .admin-reply-button {
@@ -1858,7 +1867,7 @@ html.is-dark .admin-jump-bottom,
 html.is-dark .admin-day-chip {
   color: var(--admin-text-muted);
   border-color: var(--admin-border);
-  background: color-mix(in srgb, var(--admin-bg-elevated) 92%, transparent);
+  background: var(--admin-bg-elevated);
 }
 
 html.is-dark .admin-bubble--in {
@@ -1927,8 +1936,24 @@ html.is-dark .admin-reply-swipe-cue {
   color: var(--admin-gold-light, var(--colorPrimary, #2563eb));
 }
 
+html.is-dark .admin-bubble--in .admin-message__reply,
+html.is-dark .admin-bubble--out .admin-message__reply {
+  background: var(--admin-bg-muted) !important;
+}
+
+html.is-dark .admin-bubble--in .admin-message__reply-title {
+  color: var(--admin-gold-light, var(--colorPrimary, #2563eb)) !important;
+}
+
 html.is-dark .admin-bubble--in .admin-message__reply-text {
-  color: var(--admin-text-secondary);
+  color: var(--admin-text) !important;
+  opacity: 0.92;
+}
+
+html.is-dark .admin-bubble--out .admin-message__reply-title,
+html.is-dark .admin-bubble--out .admin-message__reply-text {
+  color: var(--admin-text) !important;
+  opacity: 0.92;
 }
 
 html.is-dark .typing-dot {
diff --git a/src/utils/adminChat.ts b/src/utils/adminChat.ts
index 6a1d506..9a6daf7 100644
--- a/src/utils/adminChat.ts
+++ b/src/utils/adminChat.ts
@@ -40,6 +40,7 @@ type PendingOutgoingAdminMessage = {
     type: AdminOutgoingMessageType
     room_id: string
     content: string
+    reply?: string
   }
   optimisticKey: string | null
   attempts: number
@@ -908,7 +909,8 @@ const appendOptimisticAdminMessage = (
   roomId: string,
   content: string,
   messageId: string,
-  typeContent: AdminOutgoingMessageType = 'text'
+  typeContent: AdminOutgoingMessageType = 'text',
+  replyId: string | null = null
 ) => {
   const optimistic = normalizeMessage(
     {
@@ -918,6 +920,7 @@ const appendOptimisticAdminMessage = (
       content,
       type_content: typeContent,
       type: typeContent,
+      reply: replyId || undefined,
       created_at: new Date().toISOString()
     },
     'optimistic'
@@ -1348,7 +1351,7 @@ export const fetchAdminRooms = async () => {
         const existing = existingMap.get(roomId)
         const serverUnread = Number(room?.unread_count ?? room?.unreadCount ?? 0)
         const localUnread = Number(existing?.unread_count ?? existing?.unreadCount ?? 0)
-        const unread = isViewingRoomNow(roomId)
+        const unread = canTreatAdminRoomAsRead(roomId)
           ? 0
           : Math.max(serverUnread, localUnread)
 
@@ -1513,7 +1516,7 @@ export const setAdminActiveRoom = async (
 
   refreshFocusHeartbeat()
 
-  if (isViewingRoomNow(roomId)) {
+  if (isViewingRoomNow(roomId) && isAdminActiveRoomAtBottom.value) {
     clearRoomUnread(roomId)
   }
 
@@ -1550,9 +1553,11 @@ export const setAdminActiveRoom = async (
 export const sendAdminMessage = async (
   roomId: string,
   content: string,
-  type: AdminOutgoingMessageType = 'text'
+  type: AdminOutgoingMessageType = 'text',
+  replyId: string | null = null
 ) => {
   const value = content.trim()
+  const reply = replyId ? String(replyId).trim() : ''
 
   if (!roomId) throw new Error('room_id is required')
   if (!value) return
@@ -1570,15 +1575,25 @@ export const sendAdminMessage = async (
   }
 
   const messageId = createUuid()
-  const optimisticKey = appendOptimisticAdminMessage(roomId, value, messageId, type)
+  const optimisticKey = appendOptimisticAdminMessage(
+    roomId,
+    value,
+    messageId,
+    type,
+    reply || null
+  )
 
-  const payload = {
+  const payload: PendingOutgoingAdminMessage['payload'] = {
     id: messageId,
     type,
     room_id: roomId,
     content: value
   }
 
+  if (reply) {
+    payload.reply = reply
+  }
+
   pendingOutgoingById.set(messageId, {
     payload,
     optimisticKey,
@@ -1596,8 +1611,12 @@ export const sendAdminMessage = async (
   }
 }
 
-export const sendAdminTextMessage = async (roomId: string, content: string) => {
-  return await sendAdminMessage(roomId, content, 'text')
+export const sendAdminTextMessage = async (
+  roomId: string,
+  content: string,
+  replyId: string | null = null
+) => {
+  return await sendAdminMessage(roomId, content, 'text', replyId)
 }
 
 export const sendAdminMediaMessage = async (