713 lines
16 KiB
Vue
713 lines
16 KiB
Vue
<script setup lang="ts">
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import { computed, onMounted, ref, watch } from 'vue';
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import TableColumnsMenu from '@/components/TableColumnsMenu.vue';
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import { RouterLink, useRoute, useRouter } from 'vue-router';
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import axios from 'axios';
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import { api } from '@/lib/api';
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import { toFaDigits } from '@/lib/jalali';
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import {
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UiButton,
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UiPageHeader,
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UiEmptyState,
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} from '@/components/ui';
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import UiIcon from '@/components/UiIcon.vue';
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import type {
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PaginatedResponse,
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TicketDto,
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TicketPriority,
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TicketStatus,
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} from '@mento/shared';
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const route = useRoute();
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const router = useRouter();
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const loading = ref(false);
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const error = ref('');
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const data = ref<PaginatedResponse<TicketDto> | null>(null);
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const q = ref(typeof route.query.q === 'string' ? route.query.q : '');
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const status = ref<TicketStatus | 'all'>(
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typeof route.query.status === 'string' &&
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['open', 'in_progress', 'waiting', 'resolved', 'closed'].includes(route.query.status)
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? (route.query.status as TicketStatus)
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: 'all',
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);
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const slaOnly = ref(route.query.sla === 'overdue');
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const filterOpen = ref(false);
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const statusLabel: Record<TicketStatus, string> = {
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open: 'باز',
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in_progress: 'در حال رسیدگی',
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waiting: 'در انتظار',
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resolved: 'حل‌شده',
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closed: 'بسته',
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};
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const priorityLabel: Record<TicketPriority, string> = {
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low: 'کم',
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normal: 'عادی',
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high: 'بالا',
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urgent: 'فوری',
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};
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const items = computed(() => data.value?.items ?? []);
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const listEmpty = computed(() => !loading.value && !items.value.length);
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const statusFilterLabel = computed(() =>
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status.value === 'all' ? 'همه وضعیت‌ها' : statusLabel[status.value],
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);
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function formatSla(iso: string | null) {
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if (!iso) return '';
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try {
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return new Intl.DateTimeFormat('fa-IR', {
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dateStyle: 'short',
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timeStyle: 'short',
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}).format(new Date(iso));
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} catch {
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return iso;
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}
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}
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async function load() {
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loading.value = true;
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error.value = '';
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filterOpen.value = false;
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try {
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const { data: res } = await api.get<PaginatedResponse<TicketDto>>('/tickets', {
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params: {
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q: q.value || undefined,
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status: status.value === 'all' ? undefined : status.value,
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sla: slaOnly.value ? 'overdue' : undefined,
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limit: 50,
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},
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});
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data.value = res;
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} catch (e) {
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if (axios.isAxiosError(e) && !e.response) {
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error.value = 'اتصال به API برقرار نشد.';
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} else {
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error.value = 'بارگذاری تیکت‌ها ناموفق بود.';
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}
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} finally {
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loading.value = false;
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}
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}
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function onSearch() {
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void router.replace({
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name: 'tickets',
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query: {
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q: q.value.trim() || undefined,
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status: status.value === 'all' ? undefined : status.value,
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sla: slaOnly.value ? 'overdue' : undefined,
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},
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});
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}
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function setStatus(next: TicketStatus | 'all') {
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status.value = next;
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filterOpen.value = false;
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onSearch();
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}
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function toggleSla() {
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slaOnly.value = !slaOnly.value;
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onSearch();
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}
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watch(
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() => [route.query.q, route.query.status, route.query.sla],
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() => {
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q.value = typeof route.query.q === 'string' ? route.query.q : '';
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status.value =
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typeof route.query.status === 'string' &&
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['open', 'in_progress', 'waiting', 'resolved', 'closed'].includes(route.query.status)
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? (route.query.status as TicketStatus)
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: 'all';
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slaOnly.value = route.query.sla === 'overdue';
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void load();
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},
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);
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onMounted(load);
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</script>
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<template>
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<section class="page" @click="filterOpen = false">
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<UiPageHeader
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title="تیکت‌ها"
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lead="درخواست‌های پشتیبانی را ثبت و پیگیری کنید."
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>
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<template #actions>
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<RouterLink :to="{ name: 'ticket-new' }">
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<UiButton variant="primary">
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<UiIcon name="plus" :size="16" />
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تیکت جدید
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</UiButton>
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</RouterLink>
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</template>
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</UiPageHeader>
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<div class="tools">
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<form class="search" @submit.prevent="onSearch">
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<UiIcon name="search" :size="18" />
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<input v-model="q" type="search" placeholder="جستجو در موضوع یا شماره…" />
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</form>
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<button
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class="btn ghost sla-btn"
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type="button"
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:class="{ on: slaOnly }"
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@click="toggleSla"
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>
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فقط SLA
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</button>
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<div class="filter-wrap" @click.stop>
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<button class="btn ghost filter-btn" type="button" @click="filterOpen = !filterOpen">
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<UiIcon name="filter" :size="16" />
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<span class="btn-full">{{ statusFilterLabel }}</span>
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<span class="btn-short">وضعیت</span>
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<UiIcon name="chevron" :size="14" class="chev" />
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</button>
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<div v-if="filterOpen" class="popover">
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<button type="button" :class="{ on: status === 'all' }" @click="setStatus('all')">
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همه وضعیت‌ها
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</button>
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<button
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v-for="(label, key) in statusLabel"
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:key="key"
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type="button"
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:class="{ on: status === key }"
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@click="setStatus(key as TicketStatus)"
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>
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{{ label }}
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</button>
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</div>
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</div>
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</div>
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<p v-if="error" class="error">{{ error }}</p>
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<p v-else-if="loading" class="muted">در حال بارگذاری…</p>
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<UiEmptyState
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v-else-if="listEmpty"
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title="هنوز تیکتی ثبت نشده است"
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description="اولین درخواست پشتیبانی را ثبت کنید تا پیگیری‌ها اینجا جمع شوند."
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>
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<template #action>
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<RouterLink :to="{ name: 'ticket-new' }">
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<UiButton variant="primary">
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<UiIcon name="plus" :size="16" />
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تیکت جدید
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</UiButton>
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</RouterLink>
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</template>
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</UiEmptyState>
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<template v-else>
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<div class="list-head">
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<strong>{{ toFaDigits(items.length) }} تیکت</strong>
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</div>
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<div class="desktop-only">
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<div class="tc-row">
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<TableColumnsMenu table-key="tickets" align="end" />
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</div>
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</div>
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<div class="table-wrap desktop-only">
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<table v-table-cols="'tickets'" class="data-table">
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<thead>
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<tr>
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<th>موضوع</th>
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<th>شماره</th>
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<th>وضعیت</th>
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<th>اولویت</th>
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<th>مشتری / مسئول</th>
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<th>SLA</th>
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</tr>
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</thead>
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<tbody>
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<tr v-for="ticket in items" :key="ticket.id" :class="{ breached: ticket.slaBreached }">
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<td>
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<RouterLink class="title" :to="{ name: 'ticket-detail', params: { id: ticket.id } }">
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{{ ticket.subject }}
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</RouterLink>
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</td>
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<td class="muted">{{ ticket.number }}</td>
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<td>
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<span class="badge" :class="ticket.status">
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{{ statusLabel[ticket.status as TicketStatus] || ticket.status }}
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</span>
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</td>
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<td>
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<span class="prio" :class="ticket.priority">
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{{ priorityLabel[ticket.priority as TicketPriority] || ticket.priority }}
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</span>
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</td>
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<td class="muted">
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<span v-if="ticket.person">{{ ticket.person.fullName }}</span>
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<span v-if="ticket.person && ticket.assignee"> · </span>
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<span v-if="ticket.assignee">{{ ticket.assignee.fullName }}</span>
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<span v-if="!ticket.person && !ticket.assignee">—</span>
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</td>
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<td>
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<span v-if="ticket.slaBreached" class="sla bad">تأخیر SLA</span>
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<span v-else-if="ticket.firstRespondedAt" class="sla ok">پاسخ داده شد</span>
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<span v-else-if="ticket.slaDueAt" class="sla">مهلت {{ formatSla(ticket.slaDueAt) }}</span>
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<span v-else class="muted">—</span>
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</td>
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</tr>
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</tbody>
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</table>
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</div>
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<div class="cards mobile-only">
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<RouterLink
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v-for="ticket in items"
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:key="ticket.id"
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class="m-card"
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:class="{ breached: ticket.slaBreached }"
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:to="{ name: 'ticket-detail', params: { id: ticket.id } }"
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>
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<div class="m-top">
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<strong>{{ ticket.subject }}</strong>
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<span class="badge" :class="ticket.status">
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{{ statusLabel[ticket.status as TicketStatus] || ticket.status }}
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</span>
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</div>
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<p class="muted">
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{{ ticket.number }} ·
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{{ priorityLabel[ticket.priority as TicketPriority] || ticket.priority }}
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</p>
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<p v-if="ticket.person || ticket.assignee" class="meta">
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<span v-if="ticket.person">{{ ticket.person.fullName }}</span>
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<span v-if="ticket.assignee"> · {{ ticket.assignee.fullName }}</span>
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</p>
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<div class="m-foot">
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<span v-if="ticket.slaBreached" class="sla bad">تأخیر SLA</span>
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<span v-else-if="ticket.firstRespondedAt" class="sla ok">پاسخ داده شد</span>
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<span v-else-if="ticket.slaDueAt" class="sla">مهلت {{ formatSla(ticket.slaDueAt) }}</span>
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</div>
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</RouterLink>
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</div>
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</template>
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</section>
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</template>
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<style scoped>
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.page {
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display: grid;
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gap: 1rem;
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min-width: 0;
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overflow-x: clip;
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}
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.page-head {
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display: flex;
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justify-content: space-between;
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gap: 1rem;
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align-items: flex-start;
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}
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.head-copy {
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min-width: 0;
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}
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h1 {
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margin: 0 0 0.3rem;
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font-size: clamp(1.45rem, 2.5vw, 1.85rem);
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font-weight: 600;
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}
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.lead,
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.muted,
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.error,
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.meta {
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margin: 0;
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}
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.lead,
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.muted,
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.meta {
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color: #64748b;
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}
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.error {
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color: #b91c1c;
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}
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.add-btn {
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width: var(--control-h);
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height: var(--control-h);
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border-radius: var(--radius);
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background: #14b8a6;
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color: #fff;
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display: grid;
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place-items: center;
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text-decoration: none;
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font-size: 1.6rem;
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font-weight: 700;
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box-shadow: 0 8px 18px rgba(20, 184, 166, 0.28);
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flex-shrink: 0;
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}
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.tools {
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display: flex;
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gap: 0.55rem;
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align-items: center;
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}
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.search {
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flex: 1 1 200px;
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min-width: 180px;
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max-width: 400px;
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height: var(--control-h);
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min-height: var(--control-h);
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display: flex;
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align-items: center;
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gap: 0.5rem;
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background: #fff;
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border: 1px solid var(--line);
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border-radius: var(--radius);
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padding: 0 0.75rem;
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color: var(--muted);
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box-sizing: border-box;
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transition: border-color var(--transition-fast), box-shadow var(--transition-fast);
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}
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.search:focus-within {
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border-color: var(--accent);
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box-shadow: 0 0 0 2px var(--accent-soft);
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}
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.search input {
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flex: 1;
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min-width: 0;
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border: 0;
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outline: none;
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background: none;
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padding: 0;
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font: inherit;
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font-size: var(--fs-sm);
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color: var(--ink);
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}
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.filter-wrap {
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position: relative;
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flex-shrink: 0;
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}
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.btn {
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display: inline-flex;
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align-items: center;
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justify-content: center;
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gap: 0.35rem;
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height: var(--control-h);
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min-height: var(--control-h);
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padding: 0 0.85rem;
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border-radius: var(--radius);
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font-weight: 600;
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font-size: var(--fs-sm);
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border: 1px solid transparent;
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cursor: pointer;
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font: inherit;
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text-decoration: none;
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box-sizing: border-box;
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transition: background var(--transition-fast), border-color var(--transition-fast);
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}
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.btn.primary {
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background: var(--accent);
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color: #fff;
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}
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.btn.ghost {
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background: #fff;
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color: var(--ink-secondary);
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border-color: var(--line);
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}
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.btn.ghost:hover {
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background: var(--surface-subtle);
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border-color: var(--line-strong);
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}
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.btn.ghost.on {
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background: var(--accent-subtle);
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border-color: var(--accent);
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color: var(--accent-deep);
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}
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.btn.wide {
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width: min(100%, 320px);
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}
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.sla-btn {
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flex-shrink: 0;
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white-space: nowrap;
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}
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.filter-btn .chev {
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transform: rotate(90deg);
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}
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.btn-short {
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display: none;
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}
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.popover {
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position: absolute;
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top: calc(100% + 6px);
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inset-inline-end: 0;
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min-width: 11rem;
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background: #fff;
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border-radius: var(--radius);
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box-shadow: 0 16px 40px rgba(15, 23, 42, 0.14);
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padding: 0.35rem;
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display: grid;
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z-index: 8;
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}
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.popover button {
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display: block;
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width: 100%;
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text-align: start;
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border: 0;
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background: none;
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padding: 0.6rem 0.7rem;
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border-radius: var(--radius);
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font: inherit;
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cursor: pointer;
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color: #0f172a;
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}
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.popover button:hover,
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.popover button.on {
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background: #f0fdfa;
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color: #0f766e;
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}
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.empty-card {
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background: #fff;
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border-radius: var(--radius);
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box-shadow: 0 10px 28px rgba(15, 23, 42, 0.05);
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padding: 2.4rem 1.2rem 2rem;
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display: grid;
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justify-items: center;
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text-align: center;
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gap: 0.7rem;
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}
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.art svg {
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width: 148px;
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height: auto;
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display: block;
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}
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.empty-card h2 {
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margin: 0.2rem 0 0;
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font-size: 1.15rem;
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}
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.empty-card > p {
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max-width: 22rem;
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color: #94a3b8;
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line-height: 1.8;
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}
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.list-head {
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color: #0f766e;
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}
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.table-wrap {
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background: #fff;
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border-radius: var(--radius);
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box-shadow: 0 8px 24px rgba(15, 23, 42, 0.05);
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overflow: auto;
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}
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.data-table {
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width: 100%;
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border-collapse: collapse;
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min-width: 720px;
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}
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.data-table th,
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.data-table td {
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padding: 0.9rem 1rem;
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text-align: start;
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border-bottom: 1px solid #f1f5f9;
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}
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.data-table th {
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font-size: 0.78rem;
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|
color: #94a3b8;
|
|
font-weight: 700;
|
|
background: #f8fafc;
|
|
}
|
|
|
|
.data-table tr.breached td {
|
|
background: color-mix(in srgb, #fef2f2 55%, #fff);
|
|
}
|
|
|
|
.title {
|
|
color: #0f172a;
|
|
font-weight: 700;
|
|
text-decoration: none;
|
|
}
|
|
|
|
.title:hover {
|
|
color: #0f766e;
|
|
}
|
|
|
|
.badge,
|
|
.prio {
|
|
display: inline-flex;
|
|
align-items: center;
|
|
padding: 0.25rem 0.55rem;
|
|
border-radius: 999px;
|
|
font-size: 0.75rem;
|
|
font-weight: 700;
|
|
background: #f1f5f9;
|
|
color: #475569;
|
|
white-space: nowrap;
|
|
}
|
|
|
|
.badge.open,
|
|
.prio.normal {
|
|
background: #ecfeff;
|
|
color: #0e7490;
|
|
}
|
|
|
|
.badge.in_progress {
|
|
background: #fff7ed;
|
|
color: #c2410c;
|
|
}
|
|
|
|
.badge.waiting {
|
|
background: #fefce8;
|
|
color: #a16207;
|
|
}
|
|
|
|
.badge.resolved,
|
|
.badge.closed {
|
|
background: #ecfdf5;
|
|
color: #047857;
|
|
}
|
|
|
|
.prio.low {
|
|
background: #f1f5f9;
|
|
color: #64748b;
|
|
}
|
|
|
|
.prio.high,
|
|
.prio.urgent {
|
|
background: #fef2f2;
|
|
color: #b91c1c;
|
|
}
|
|
|
|
.sla {
|
|
font-size: 0.8rem;
|
|
font-weight: 700;
|
|
color: #0f766e;
|
|
}
|
|
|
|
.sla.bad {
|
|
color: #b91c1c;
|
|
}
|
|
|
|
.sla.ok {
|
|
color: #047857;
|
|
}
|
|
|
|
.desktop-only {
|
|
display: block;
|
|
}
|
|
|
|
.mobile-only {
|
|
display: none;
|
|
}
|
|
|
|
.cards {
|
|
display: grid;
|
|
gap: 0.65rem;
|
|
}
|
|
|
|
.m-card {
|
|
background: #fff;
|
|
border-radius: var(--radius);
|
|
padding: 0.95rem 1rem;
|
|
box-shadow: 0 6px 18px rgba(15, 23, 42, 0.05);
|
|
text-decoration: none;
|
|
color: inherit;
|
|
display: grid;
|
|
gap: 0.35rem;
|
|
min-width: 0;
|
|
}
|
|
|
|
.m-card.breached {
|
|
box-shadow: 0 0 0 1px color-mix(in srgb, #b91c1c 25%, transparent),
|
|
0 6px 18px rgba(15, 23, 42, 0.05);
|
|
}
|
|
|
|
.m-top {
|
|
display: flex;
|
|
justify-content: space-between;
|
|
gap: 0.6rem;
|
|
align-items: flex-start;
|
|
}
|
|
|
|
.m-top strong {
|
|
min-width: 0;
|
|
overflow-wrap: anywhere;
|
|
}
|
|
|
|
.m-foot {
|
|
margin-top: 0.25rem;
|
|
}
|
|
|
|
@media (max-width: 900px) {
|
|
.page-head {
|
|
align-items: center;
|
|
}
|
|
|
|
.tools {
|
|
flex-wrap: wrap;
|
|
}
|
|
|
|
.search {
|
|
flex: 1 1 100%;
|
|
}
|
|
|
|
.btn-full {
|
|
display: none;
|
|
}
|
|
|
|
.btn-short {
|
|
display: inline;
|
|
}
|
|
|
|
.desktop-only {
|
|
display: none;
|
|
}
|
|
|
|
.mobile-only {
|
|
display: grid;
|
|
}
|
|
}
|
|
|
|
@media (max-width: 520px) {
|
|
.add-btn {
|
|
width: var(--control-h);
|
|
height: var(--control-h);
|
|
}
|
|
|
|
.sla-btn {
|
|
font-size: 0.85rem;
|
|
padding-inline: 0.7rem;
|
|
}
|
|
|
|
.m-card {
|
|
padding: 0.85rem;
|
|
}
|
|
}
|
|
</style>
|