CRM_Montzar/apps/api/src/integrations/voip/calls.service.ts

import {
  BadRequestException,
  Injectable,
  Logger,
  NotFoundException,
} from '@nestjs/common';
import { Prisma } from '@prisma/client';
import type {
  VoipCallLogDto,
  VoipWebhookEvent,
} from '@mento/shared';
import { PrismaService } from '../../prisma/prisma.service';
import { NotificationsService } from '../../notifications/notifications.service';
import { iranMobileLookupKeys, normalizePhone } from '../../contacts/normalize';
import { VoipConnectionsService } from './connections.service';
import { DaftaresomaClient } from './daftareshoma-client';
import {
  daftareshomaRecordingRef,
  parseDaftaresomaRecordingRef,
} from './daftareshoma-webhook';

function digitsOnly(value: string | null | undefined): string {
  return (value ?? '').replace(/\D/g, '');
}

function phoneVariants(raw: string | null | undefined): string[] {
  const n = normalizePhone(raw);
  const d = digitsOnly(n ?? raw);
  if (!d) return [];
  const variants = new Set<string>([d]);
  if (d.startsWith('98') && d.length >= 12) {
    variants.add(`0${d.slice(2)}`);
    variants.add(d.slice(2));
  }
  if (d.startsWith('0') && d.length >= 11) {
    variants.add(`98${d.slice(1)}`);
    variants.add(d.slice(1));
  }
  if (d.length === 10 && d.startsWith('9')) {
    variants.add(`0${d}`);
    variants.add(`98${d}`);
  }
  for (const key of iranMobileLookupKeys(raw)) variants.add(key);
  return [...variants];
}

function normalizeStatus(raw: string | undefined): string {
  const s = (raw ?? 'completed').toLowerCase();
  if (['ringing', 'answered', 'missed', 'completed', 'failed'].includes(s)) {
    return s;
  }
  if (s === 'hangup' || s === 'ended') return 'completed';
  if (s === 'no-answer' || s === 'busy') return 'missed';
  return s || 'completed';
}

@Injectable()
export class VoipCallsService {
  private readonly logger = new Logger(VoipCallsService.name);

  constructor(
    private readonly prisma: PrismaService,
    private readonly connections: VoipConnectionsService,
    private readonly notifications: NotificationsService,
    private readonly daftareshoma: DaftaresomaClient,
  ) {}

  async listRecent(
    organizationId: string,
    opts?: {
      connectionId?: string;
      direction?: string;
      status?: string;
      lineExtension?: string;
    },
  ): Promise<VoipCallLogDto[]> {
    const rows = await this.prisma.voipCallLog.findMany({
      where: {
        organizationId,
        ...(opts?.connectionId ? { connectionId: opts.connectionId } : {}),
        ...(opts?.direction === 'inbound' || opts?.direction === 'outbound'
          ? { direction: opts.direction }
          : {}),
        ...(opts?.status?.trim() ? { status: opts.status.trim() } : {}),
        ...(opts?.lineExtension?.trim()
          ? { lineExtension: opts.lineExtension.trim() }
          : {}),
      },
      orderBy: { syncedAt: 'desc' },
      take: 100,
    });
    const personIds = rows
      .map((r) => r.personId)
      .filter((id): id is string => Boolean(id));
    const people = personIds.length
      ? await this.prisma.person.findMany({
          where: { id: { in: personIds } },
          select: { id: true, firstName: true, lastName: true },
        })
      : [];
    const nameById = new Map(
      people.map((p) => [p.id, `${p.firstName} ${p.lastName}`.trim()]),
    );
    return rows.map((r) => ({
      id: r.id,
      direction: (r.direction === 'outbound' ? 'outbound' : 'inbound') as
        | 'inbound'
        | 'outbound',
      status: r.status,
      fromNumber: r.fromNumber,
      toNumber: r.toNumber,
      lineExtension: r.lineExtension ?? null,
      personId: r.personId,
      personName: r.personId ? (nameById.get(r.personId) ?? null) : null,
      activityId: r.activityId,
      durationSec: r.durationSec,
      startedAt: r.startedAt.toISOString(),
      syncedAt: r.syncedAt.toISOString(),
      recordingUrl: r.recordingUrl,
      transcript: r.transcript,
      summary: r.summary,
      summaryStatus: r.summaryStatus,
      summaryNoteId: r.summaryNoteId,
      summaryError: r.summaryError,
    }));
  }

  async ingestWebhook(
    connectionId: string,
    event: VoipWebhookEvent,
  ): Promise<{ callLogId: string; activityId: string | null; personId: string | null }> {
    const conn = await this.prisma.voipConnection.findFirst({
      where: { id: connectionId, enabled: true },
    });
    if (!conn) throw new NotFoundException('اتصال پیدا نشد');

    const callId = String(event.callId ?? '').trim();
    if (!callId) throw new BadRequestException('callId الزامی است');

    const direction =
      event.direction === 'outbound' ? 'outbound' : 'inbound';
    const status = normalizeStatus(event.status);
    const fromNormalized = normalizePhone(event.from ?? event.caller ?? null);
    const toNormalized = normalizePhone(event.to ?? event.callee ?? null);
    const fromDigits = digitsOnly(event.from ?? event.caller);
    const toDigits = digitsOnly(event.to ?? event.callee);
    const fromNumber = fromNormalized || fromDigits || null;
    const toNumber = toNormalized || toDigits || null;
    const lineRaw = String(event.lineExtension ?? '').trim();
    const lineExtension =
      normalizePhone(lineRaw) || digitsOnly(lineRaw) || lineRaw || null;
    const matchNumber = direction === 'inbound' ? fromNumber : toNumber;
    const personId = await this.findPersonId(
      conn.organizationId,
      matchNumber,
    );
    const startedAt = event.startedAt
      ? new Date(event.startedAt)
      : new Date();
    const endedAt = event.endedAt ? new Date(event.endedAt) : null;
    const durationSec =
      event.durationSec != null
        ? Math.max(0, Math.round(Number(event.durationSec)))
        : null;
    const recordingUrl = String(event.recordingUrl ?? '').trim() || null;
    const transcript = String(event.transcript ?? '').trim() || null;

    const existing = await this.prisma.voipCallLog.findUnique({
      where: {
        connectionId_externalCallId: {
          connectionId,
          externalCallId: callId,
        },
      },
    });

    let activityId = existing?.activityId ?? null;
    if (!activityId && this.shouldCreateActivity(status)) {
      const createdId = await this.createCallActivity({
        organizationId: conn.organizationId,
        direction,
        status,
        personId,
        fromNumber,
        toNumber,
        durationSec,
        startedAt,
      });
      activityId = createdId || null;
    }

    const nextRecordingUrl = recordingUrl ?? existing?.recordingUrl ?? null;
    const nextTranscript = transcript ?? existing?.transcript ?? null;
    const canQueueSummary =
      ['completed', 'answered'].includes(status) &&
      Boolean(nextRecordingUrl || nextTranscript) &&
      !['done', 'pending', 'processing'].includes(
        existing?.summaryStatus ?? 'none',
      );

    const summaryPatch: Prisma.VoipCallLogUpdateInput = {};
    if (recordingUrl) summaryPatch.recordingUrl = recordingUrl;
    if (transcript) summaryPatch.transcript = transcript;
    if (canQueueSummary) {
      summaryPatch.summaryStatus = 'pending';
      summaryPatch.summaryError = null;
      summaryPatch.summaryNextAttemptAt = new Date();
    }

    if (existing) {
      await this.prisma.voipCallLog.update({
        where: { id: existing.id },
        data: {
          direction,
          status,
          fromNumber,
          toNumber,
          lineExtension: lineExtension ?? existing.lineExtension,
          personId: personId ?? existing.personId,
          activityId: activityId ?? existing.activityId,
          durationSec,
          startedAt,
          endedAt,
          rawPayload: event as unknown as Prisma.InputJsonValue,
          syncedAt: new Date(),
          ...summaryPatch,
        },
      });
    } else {
      await this.prisma.voipCallLog.create({
        data: {
          organizationId: conn.organizationId,
          connectionId,
          externalCallId: callId,
          direction,
          status,
          fromNumber,
          toNumber,
          lineExtension,
          personId,
          activityId,
          durationSec,
          startedAt,
          endedAt,
          rawPayload: event as unknown as Prisma.InputJsonValue,
          recordingUrl,
          transcript,
          summaryStatus: canQueueSummary ? 'pending' : 'none',
          summaryNextAttemptAt: canQueueSummary ? new Date() : null,
        },
      });
    }

    await this.prisma.voipConnection.update({
      where: { id: connectionId },
      data: { lastEventAt: new Date(), lastError: null },
    });

    if (
      direction === 'inbound' &&
      (status === 'ringing' || status === 'answered') &&
      personId
    ) {
      await this.notifyIncoming(conn.organizationId, personId, fromNumber);
    }

    if (
      conn.provider === 'daftareshoma' &&
      ['completed', 'answered', 'missed'].includes(status)
    ) {
      void this.enrichDaftaresomaRecording(connectionId, callId).catch((e) => {
        this.logger.warn(
          `daftareshoma recording enrich failed: ${e instanceof Error ? e.message : e}`,
        );
      });
    }

    const link = await this.prisma.voipCallLog.findUnique({
      where: {
        connectionId_externalCallId: {
          connectionId,
          externalCallId: callId,
        },
      },
    });

    return {
      callLogId: link!.id,
      activityId: link!.activityId,
      personId: link!.personId,
    };
  }

  async clickToCall(
    organizationId: string,
    userId: string,
    number: string,
    personId?: string,
  ): Promise<{ ok: true; mode: 'url' | 'tel' | 'daftareshoma'; dialUrl: string }> {
    const phone = normalizePhone(number) ?? digitsOnly(number);
    if (!phone) throw new BadRequestException('شماره معتبر نیست');

    const daftareshomaConn = await this.prisma.voipConnection.findFirst({
      where: {
        organizationId,
        enabled: true,
        provider: 'daftareshoma',
      },
      orderBy: { createdAt: 'asc' },
    });

    if (daftareshomaConn) {
      const token = await this.connections.decryptApiToken(daftareshomaConn);
      const fromNumber = daftareshomaConn.fromNumber?.trim();
      const callerExtension = daftareshomaConn.callerExtension?.trim();
      if (!token || !fromNumber || !callerExtension) {
        throw new BadRequestException(
          'اتصال دفتر شما ناقص است؛ توکن، شماره مبدأ و خط را تکمیل کنید',
        );
      }
      const toE164 = this.toPlusDigits(phone);
      const fromE164 = this.toPlusDigits(fromNumber);
      const extE164 = this.toPlusDigits(callerExtension);
      try {
        await this.daftareshoma.outgoingCall(token, {
          fromNumber: fromE164,
          toNumber: toE164,
          callerExtension: extE164,
        });
      } catch (e) {
        const msg = e instanceof Error ? e.message : 'خطا';
        await this.prisma.voipConnection.update({
          where: { id: daftareshomaConn.id },
          data: { lastError: msg.slice(0, 400) },
        });
        throw new BadRequestException(msg);
      }

      await this.prisma.voipCallLog.create({
        data: {
          organizationId,
          connectionId: daftareshomaConn.id,
          externalCallId: `ctc-${Date.now()}-${userId.slice(0, 6)}`,
          direction: 'outbound',
          status: 'ringing',
          fromNumber: fromE164,
          toNumber: toE164,
          personId: personId ?? null,
          startedAt: new Date(),
        },
      });

      return {
        ok: true,
        mode: 'daftareshoma',
        dialUrl: `daftareshoma:${toE164}`,
      };
    }

    const conn = await this.prisma.voipConnection.findFirst({
      where: {
        organizationId,
        enabled: true,
        clickToCallUrl: { not: null },
      },
      orderBy: { createdAt: 'asc' },
    });

    if (conn?.clickToCallUrl) {
      const dialUrl = conn.clickToCallUrl.replace(
        /\{number\}/gi,
        encodeURIComponent(phone),
      );
      try {
        await fetch(dialUrl, {
          method: 'GET',
          signal: AbortSignal.timeout(10000),
          headers: { 'User-Agent': 'MontactCRM-VoIP/1.0' },
        });
      } catch (e) {
        this.logger.warn(
          `click-to-call failed: ${e instanceof Error ? e.message : e}`,
        );
        await this.prisma.voipConnection.update({
          where: { id: conn.id },
          data: {
            lastError: e instanceof Error ? e.message.slice(0, 400) : 'خطا',
          },
        });
        throw new BadRequestException('شروع تماس از سانترال ناموفق بود');
      }

      await this.prisma.voipCallLog.create({
        data: {
          organizationId,
          connectionId: conn.id,
          externalCallId: `ctc-${Date.now()}-${userId.slice(0, 6)}`,
          direction: 'outbound',
          status: 'ringing',
          fromNumber: null,
          toNumber: phone,
          personId: personId ?? null,
          startedAt: new Date(),
        },
      });

      return { ok: true, mode: 'url', dialUrl };
    }

    return { ok: true, mode: 'tel', dialUrl: `tel:${phone}` };
  }

  private toPlusDigits(raw: string): string {
    const d = digitsOnly(raw);
    if (!d) return raw.trim();
    if (raw.trim().startsWith('+')) return `+${d}`;
    if (d.startsWith('98')) return `+${d}`;
    if (d.startsWith('0') && d.length >= 10) return `+98${d.slice(1)}`;
    if (d.length === 10 && d.startsWith('9')) return `+98${d}`;
    return `+${d}`;
  }

  private async enrichDaftaresomaRecording(
    connectionId: string,
    callId: string,
  ): Promise<void> {
    const conn = await this.prisma.voipConnection.findFirst({
      where: { id: connectionId, provider: 'daftareshoma', enabled: true },
    });
    if (!conn) return;
    const log = await this.prisma.voipCallLog.findUnique({
      where: {
        connectionId_externalCallId: { connectionId, externalCallId: callId },
      },
    });
    if (!log) return;
    if (parseDaftaresomaRecordingRef(log.recordingUrl) || log.recordingUrl) {
      if (
        parseDaftaresomaRecordingRef(log.recordingUrl) &&
        !['done', 'pending', 'processing'].includes(log.summaryStatus)
      ) {
        await this.prisma.voipCallLog.update({
          where: { id: log.id },
          data: {
            summaryStatus: 'pending',
            summaryError: null,
            summaryNextAttemptAt: new Date(),
          },
        });
      }
      return;
    }

    const token = await this.connections.decryptApiToken(conn);
    if (!token) return;
    const row = await this.daftareshoma.findCallById(token, callId);
    const recordingId = row?.recordingId?.trim();
    if (!recordingId) return;

    const ref = daftareshomaRecordingRef(recordingId);
    await this.prisma.voipCallLog.update({
      where: { id: log.id },
      data: {
        recordingUrl: ref,
        summaryStatus: ['done', 'pending', 'processing'].includes(
          log.summaryStatus,
        )
          ? log.summaryStatus
          : 'pending',
        summaryError: null,
        summaryNextAttemptAt: new Date(),
      },
    });
  }

  private shouldCreateActivity(status: string): boolean {
    return ['answered', 'completed', 'missed', 'failed'].includes(status);
  }

  private async createCallActivity(input: {
    organizationId: string;
    direction: string;
    status: string;
    personId: string | null;
    fromNumber: string | null;
    toNumber: string | null;
    durationSec: number | null;
    startedAt: Date;
  }): Promise<string> {
    const dirLabel = input.direction === 'outbound' ? 'خروجی' : 'ورودی';
    const peer =
      input.direction === 'outbound' ? input.toNumber : input.fromNumber;
    const statusLabel =
      input.status === 'missed'
        ? 'از دست‌رفته'
        : input.status === 'failed'
          ? 'ناموفق'
          : 'ثبت‌شده';
    const title = `تماس ${dirLabel}${peer ? ` — ${peer}` : ''}`;
    const durationMinutes =
      input.durationSec != null
        ? Math.max(1, Math.round(input.durationSec / 60))
        : null;

    // createdBy: first active owner/admin of org
    const actor = await this.prisma.membership.findFirst({
      where: {
        organizationId: input.organizationId,
        isActive: true,
        role: { in: ['owner', 'admin'] },
      },
      select: { userId: true },
      orderBy: { createdAt: 'asc' },
    });
    const createdById = actor?.userId;
    if (!createdById) {
      this.logger.warn('No owner/admin to attach VoIP activity');
      return '';
    }

    let assigneeId = createdById;
    if (input.personId) {
      const person = await this.prisma.person.findFirst({
        where: { id: input.personId, organizationId: input.organizationId },
        select: { ownerId: true },
      });
      if (person?.ownerId) assigneeId = person.ownerId;
    }

    const row = await this.prisma.activity.create({
      data: {
        organizationId: input.organizationId,
        title,
        type: 'call',
        status: input.status === 'missed' ? 'open' : 'done',
        priority: 'medium',
        description: [
          `جهت: ${dirLabel}`,
          `وضعیت: ${statusLabel}`,
          peer ? `شماره: ${peer}` : null,
          input.durationSec != null
            ? `مدت: ${input.durationSec} ثانیه`
            : null,
          'منبع: تلفن سازمانی (VoIP)',
        ]
          .filter(Boolean)
          .join('\n'),
        dueAt: input.startedAt,
        durationMinutes,
        personId: input.personId,
        assigneeId,
        createdById,
        tags: ['voip'],
      },
    });
    return row.id;
  }

  private async findPersonId(
    organizationId: string,
    phone: string | null,
  ): Promise<string | null> {
    const variants = phoneVariants(phone);
    if (!variants.length) return null;
    const person = await this.prisma.person.findFirst({
      where: {
        organizationId,
        OR: [
          { mobile: { in: variants } },
          { phone: { in: variants } },
        ],
      },
      select: { id: true },
    });
    return person?.id ?? null;
  }

  private async notifyIncoming(
    organizationId: string,
    personId: string,
    fromNumber: string | null,
  ) {
    const person = await this.prisma.person.findFirst({
      where: { id: personId, organizationId },
      select: { firstName: true, lastName: true, ownerId: true },
    });
    if (!person) return;
    const name = `${person.firstName} ${person.lastName}`.trim();
    const userIds = new Set<string>();
    if (person.ownerId) userIds.add(person.ownerId);
    const admins = await this.prisma.membership.findMany({
      where: {
        organizationId,
        isActive: true,
        role: { in: ['owner', 'admin'] },
      },
      select: { userId: true },
      take: 10,
    });
    for (const a of admins) userIds.add(a.userId);

    for (const userId of userIds) {
      await this.notifications.create({
        organizationId,
        userId,
        type: 'voip_incoming',
        title: `تماس ورودی: ${name}`,
        body: fromNumber ? `از شماره ${fromNumber}` : 'تماس ورودی',
        link: `/contacts/people/${personId}`,
        entityType: 'person',
        entityId: personId,
        dedupe: true,
      });
    }
  }
}