export type UserRole = "owner" | "admin" | "sales" | "support";

export const USER_ROLES: UserRole[] = ["owner", "admin", "sales", "support"];

export const USER_ROLE_LABELS: Record<UserRole, string> = {
  owner: "مالک",
  admin: "مدیر",
  sales: "فروش",
  support: "پشتیبانی",
};

/** تنظیمات سازمانی و مدیریت کاربران */
export function canManageSettings(role: UserRole | string | null | undefined): boolean {
  return role === "owner" || role === "admin";
}

export function canManageUsers(role: UserRole | string | null | undefined): boolean {
  return role === "owner" || role === "admin";
}

/** مشاهده همه پرونده‌های سازمان (نه فقط مالکیت خود) */
export function canViewAllRecords(role: UserRole | string | null | undefined): boolean {
  return role === "owner" || role === "admin";
}

/** تغییر مالک پرونده */
export function canReassignRecords(role: UserRole | string | null | undefined): boolean {
  return role === "owner" || role === "admin";
}

export interface AuthUserDto {
  id: string;
  email: string;
  mobile?: string;
  fullName: string;
  role: UserRole;
  organizationId: string;
  organizationName?: string;
  hasAvatar?: boolean;
  /** مالک محیط فعلی — اشتراک متعلق به مالک است نه عضو زیرمجموعه */
  isOrgOwner?: boolean;
  enabledModules?: OrgModuleKey[];
  /** خلاصه اشتراک مالک محیط (برای اعضا فقط جهت نمایش/گیت ورود) */
  subscription?: SubscriptionSummaryDto | null;
}

export type BillingPlanCode =
  | "trial"
  | "monthly"
  | "quarterly"
  | "semiannual"
  | "yearly"
  | "custom";

export type BillingAccountStatus = "active" | "expired" | "suspended";

export const BILLING_PLAN_CODES: BillingPlanCode[] = [
  "trial",
  "monthly",
  "quarterly",
  "semiannual",
  "yearly",
  "custom",
];

export const BILLING_PLAN_LABELS: Record<BillingPlanCode, string> = {
  trial: "دمو ۱۵ روزه",
  monthly: "ماهانه",
  quarterly: "سه‌ماهه",
  semiannual: "شش‌ماهه",
  yearly: "یکساله",
  custom: "سفارشی",
};

/** مدت پیش‌فرض پلن‌ها (روز) — custom ندارد */
export const BILLING_PLAN_DAYS: Record<Exclude<BillingPlanCode, "custom">, number> = {
  trial: 15,
  monthly: 30,
  quarterly: 90,
  semiannual: 180,
  yearly: 365,
};

export const BILLING_PLAN_DEFAULT_MAX_ORGS: Record<
  Exclude<BillingPlanCode, "custom">,
  number
> = {
  trial: 1,
  monthly: 3,
  quarterly: 5,
  semiannual: 10,
  yearly: 20,
};

export type OrgModuleKey =
  | "customers"
  | "pipeline"
  | "products"
  | "invoices"
  | "quotes"
  | "commissions"
  | "sales_forecast"
  | "activities"
  | "tickets"
  | "workflow_automations"
  | "message_automations"
  | "lead_forms"
  | "project_boards"
  | "inventory"
  | "cheques"
  | "attachments"
  | "loyalty"
  | "reports"
  | "notes"
  | "tahesab"
  | "custom_fields"
  | "currencies"
  | "team_settings"
  | "faq"
  | "audit_logs"
  | "saved_views"
  | "public_api"
  | "sms_campaigns"
  | "teams"
  | "woocommerce"
  | "voip"
  | "reservations"
  | "leads";

export const ORG_MODULE_KEYS: OrgModuleKey[] = [
  "customers",
  "pipeline",
  "products",
  "invoices",
  "quotes",
  "commissions",
  "sales_forecast",
  "activities",
  "tickets",
  "workflow_automations",
  "message_automations",
  "lead_forms",
  "leads",
  "project_boards",
  "inventory",
  "cheques",
  "attachments",
  "loyalty",
  "reports",
  "notes",
  "tahesab",
  "custom_fields",
  "currencies",
  "team_settings",
  "faq",
  "audit_logs",
  "saved_views",
  "public_api",
  "sms_campaigns",
  "teams",
  "woocommerce",
  "voip",
  "reservations",
];

export const ORG_MODULE_LABELS: Record<OrgModuleKey, string> = {
  customers: "مشتریان",
  pipeline: "کاریز فروش",
  products: "محصولات",
  invoices: "فاکتورها",
  quotes: "پیش‌فاکتورها",
  commissions: "پورسانت",
  sales_forecast: "هدف و پیش‌بینی",
  activities: "فعالیت‌ها",
  tickets: "تیکت‌ها",
  workflow_automations: "اتوماسیون گردش کار",
  message_automations: "اتوماسیون پیامک",
  lead_forms: "فرم‌ساز سرنخ",
  leads: "مدیریت لیدها",
  project_boards: "کاریز پروژه",
  inventory: "انبار",
  cheques: "چک‌ها",
  attachments: "پیوست‌ها",
  loyalty: "باشگاه مشتریان",
  reports: "گزارش‌ها",
  notes: "یادداشت‌ها",
  tahesab: "ته‌حساب",
  custom_fields: "فیلدهای سفارشی",
  currencies: "ارزها",
  team_settings: "تیم و تنظیمات سازمان",
  faq: "FAQ",
  audit_logs: "لاگ فعالیت کاربران",
  saved_views: "فیلترهای ذخیره‌شده",
  public_api: "API و وب‌هوک",
  sms_campaigns: "پیامک گروهی",
  teams: "تیم‌ها و سطح دسترسی به پرونده‌ها",
  woocommerce: "ووکامرس",
  voip: "تلفن سازمانی",
  reservations: "رزرو و نوبت‌دهی",
};

export const ORG_MODULE_GROUPS: Array<{
  title: string;
  keys: OrgModuleKey[];
}> = [
  { title: "مشتریان", keys: ["customers"] },
  { title: "لیدها", keys: ["leads", "lead_forms"] },
  {
    title: "فروش",
    keys: [
      "pipeline",
      "products",
      "invoices",
      "quotes",
      "commissions",
      "sales_forecast",
    ],
  },
  { title: "فعالیت‌ها", keys: ["activities", "notes"] },
  { title: "پشتیبانی", keys: ["tickets", "faq"] },
  {
    title: "اتوماسیون",
    keys: [
      "workflow_automations",
      "message_automations",
      "sms_campaigns",
    ],
  },
  {
    title: "ابزارها",
    keys: [
      "project_boards",
      "inventory",
      "cheques",
      "attachments",
      "loyalty",
      "reports",
      "saved_views",
      "woocommerce",
      "voip",
      "reservations",
    ],
  },
  {
    title: "تنظیمات",
    keys: [
      "team_settings",
      "teams",
      "custom_fields",
      "currencies",
      "tahesab",
      "audit_logs",
      "public_api",
    ],
  },
];

export function isOrgModuleKey(value: string): value is OrgModuleKey {
  return (ORG_MODULE_KEYS as readonly string[]).includes(value);
}

export function defaultEnabledModules(): OrgModuleKey[] {
  return [...ORG_MODULE_KEYS];
}

export interface SubscriptionSummaryDto {
  planCode: BillingPlanCode;
  status: BillingAccountStatus;
  startsAt: string;
  expiresAt: string;
  maxOrganizations: number;
  daysRemaining: number;
  warn: boolean;
}

export interface BillingAccountDto {
  id: string;
  ownerUserId: string;
  planCode: BillingPlanCode;
  status: BillingAccountStatus;
  startsAt: string;
  expiresAt: string;
  maxOrganizations: number;
  externalPaymentRef?: string | null;
  notes?: string | null;
  daysRemaining: number;
  warn: boolean;
}

export interface ApplyBillingPlanRequest {
  planCode: BillingPlanCode;
  maxOrganizations?: number;
  expiresAt?: string;
  notes?: string | null;
  status?: BillingAccountStatus;
}

export interface UpdateOrgModulesRequest {
  enabledModules: OrgModuleKey[];
}

export interface OrgUserDto {
  id: string;
  email: string;
  mobile?: string | null;
  fullName: string;
  role: UserRole;
  orgRoleId?: string | null;
  orgRoleName?: string;
  orgRoleColor?: string;
  isActive?: boolean;
  lastLoginAt?: string | null;
  hasAvatar?: boolean;
  commissionPercent?: number;
  /** own = فقط خود | team = هم‌تیمی‌ها | org = کل سازمان */
  dataVisibility?: DataVisibility;
  createdAt: string;
}

export type DataVisibility = "own" | "team" | "org";

export const DATA_VISIBILITIES: DataVisibility[] = ["own", "team", "org"];

export const DATA_VISIBILITY_LABELS: Record<DataVisibility, string> = {
  own: "فقط پرونده‌های خود",
  team: "تیم‌های عضو",
  org: "کل سازمان",
};

export interface UpdateUserVisibilityRequest {
  dataVisibility: DataVisibility;
}

export type RolePermissionKey =
  | "customers"
  | "sales"
  | "billing"
  | "products"
  | "activities"
  | "notes"
  | "reports"
  | "audit";

export const ROLE_PERMISSION_ITEMS: Array<{
  key: RolePermissionKey;
  label: string;
}> = [
  { key: "customers", label: "مشتریان" },
  { key: "sales", label: "فروش و معاملات" },
  { key: "billing", label: "پیش‌فاکتورها و فاکتورها" },
  { key: "products", label: "محصولات و خدمات" },
  { key: "activities", label: "فعالیت‌ها" },
  { key: "notes", label: "یادداشت‌ها" },
  { key: "reports", label: "گزارش‌ها" },
  { key: "audit", label: "لاگ فعالیت کاربران" },
];

export interface OrgRoleMemberDto {
  id: string;
  fullName: string;
  hasAvatar: boolean;
}

export interface OrgRoleDto {
  id: string;
  name: string;
  description: string;
  color: string;
  permissions: RolePermissionKey[];
  systemKey: UserRole | null;
  userCount: number;
  members: OrgRoleMemberDto[];
}

export interface CreateOrgRoleRequest {
  name: string;
  description?: string;
  color?: string;
  permissions?: RolePermissionKey[];
}

export interface UpdateOrgRoleRequest {
  name?: string;
  description?: string;
  color?: string;
  permissions?: RolePermissionKey[];
}

export interface InviteUserRequest {
  mobile: string;
  fullName: string;
  password?: string;
  role?: Exclude<UserRole, "owner">;
  orgRoleId?: string;
}

export interface UpdateUserRoleRequest {
  role?: UserRole;
  orgRoleId?: string;
}

export interface UpdateUserStatusRequest {
  isActive: boolean;
}

export interface UpdateUserCommissionRequest {
  commissionPercent: number;
}

export interface UpdateProfileRequest {
  fullName: string;
  email: string;
  mobile: string;
}

export type DealStatus = "open" | "won" | "lost";

export interface ApiErrorBody {
  statusCode: number;
  message: string | string[];
  error?: string;
}

export interface LoginRequest {
  /** ایمیل یا شماره موبایل */
  identifier: string;
  password: string;
}

export interface RegisterOrganizationRequest {
  organizationName: string;
  fullName: string;
  email: string;
  mobile: string;
  password: string;
  passwordConfirm: string;
  businessField: BusinessField;
  referralCode?: string;
  acceptedTerms?: boolean;
}

export interface LoginChallengeResponse {
  challengeId: string;
  channel: 'email' | 'mobile';
  expiresInSeconds: number;
  maskedDestination?: string;
  /** فقط در محیط توسعه / AUTH_RETURN_OTP */
  devCode?: string;
}

export interface RegisterChallengeResponse {
  challengeId: string;
  expiresInSeconds: number;
  maskedEmail?: string;
  maskedMobile?: string;
  /** وقتی سرویس ایمیل خاموش است false — فقط OTP موبایل لازم است */
  emailOtpRequired?: boolean;
  devEmailCode?: string;
  devMobileCode?: string;
}

export interface LoginVerifyRequest {
  challengeId: string;
  code: string;
}

export interface RegisterVerifyRequest {
  challengeId: string;
  emailCode?: string;
  mobileCode: string;
}

export interface LoginResponse {
  accessToken: string;
  user: AuthUserDto;
}

export interface OrganizationMembershipDto {
  id: string;
  name: string;
  role: UserRole;
  orgRoleName?: string;
}

export interface LoginOrganizationChoiceResponse {
  requiresOrganizationChoice: true;
  selectionToken: string;
  organizations: OrganizationMembershipDto[];
}

export type LoginResult = LoginResponse | LoginOrganizationChoiceResponse;

export function isLoginOrganizationChoice(
  data: LoginResult,
): data is LoginOrganizationChoiceResponse {
  return (
    typeof data === "object" &&
    data !== null &&
    "requiresOrganizationChoice" in data &&
    data.requiresOrganizationChoice === true
  );
}

export interface SelectOrganizationRequest {
  selectionToken: string;
  organizationId: string;
}

export interface SwitchOrganizationRequest {
  organizationId: string;
}

export interface CreateOrganizationRequest {
  name: string;
  businessField?: BusinessField;
}

export interface OrganizationDto {
  id: string;
  name: string;
  slug: string;
  businessField: BusinessField | null;
  baseCurrency: string;
  enabledCurrencies: string[];
  exchangeRates: ExchangeRateDto[];
  enabledModules: OrgModuleKey[];
}

export interface UpdateOrganizationRequest {
  name?: string;
  businessField?: BusinessField;
}

/** زمینه فعالیت سازمان — هم‌تراز صنایع دیدار */
export const BUSINESS_FIELDS = [
  "education",
  "beauty",
  "real_estate",
  "construction",
  "advertising",
  "insurance",
  "consulting",
  "startup",
  "medical_devices",
  "travel",
  "contractor",
  "trading",
  "manufacturing",
  "personal",
  "tech",
  "legal",
  "repair",
  "retail",
  "jewelry",
  "other",
] as const;

export type BusinessField = (typeof BUSINESS_FIELDS)[number];

export const BUSINESS_FIELD_LABELS: Record<BusinessField, string> = {
  education: "آموزشگاه و مؤسسات آموزشی",
  beauty: "کلینیک زیبایی و آرایشگاه",
  real_estate: "املاک و مشاورین مسکن",
  construction: "صنعت ساختمان",
  advertising: "تبلیغات و مشاوره کسب‌وکار",
  insurance: "بیمه",
  consulting: "شرکت‌های مشاور",
  startup: "استارتاپ و کسب‌وکار آنلاین",
  medical_devices: "تجهیزات پزشکی",
  travel: "گردشگری و مهاجرت",
  contractor: "پیمانکاری و پروژه‌ای",
  trading: "بازرگانی",
  manufacturing: "تولیدی و صنعتی",
  personal: "کسب‌وکار شخصی و خانگی",
  tech: "نرم‌افزار و سخت‌افزار",
  legal: "وکلا و مشاورین حقوقی",
  repair: "خدمات و تعمیرات",
  retail: "خرده‌فروشی",
  jewelry: "طلا و جواهر",
  other: "سایر",
};

export function isBusinessField(value: string): value is BusinessField {
  return (BUSINESS_FIELDS as readonly string[]).includes(value);
}

export interface ExchangeRateDto {
  currency: string;
  rateToBase: number;
  updatedAt: string;
}

export interface UpdateOrgCurrenciesRequest {
  baseCurrency?: string;
  enabledCurrencies?: string[];
  /** نرخ‌ها نسبت به ارز پایه؛ ارز پایه نیازی به نرخ ندارد */
  rates?: Array<{ currency: string; rateToBase: number }>;
}

export const CURRENCY_CATALOG: Array<{
  code: string;
  labelFa: string;
  suffix: string;
}> = [
  { code: "IRR", labelFa: "ریال ایران", suffix: "ریال" },
  { code: "USD", labelFa: "دلار آمریکا", suffix: "دلار" },
  { code: "EUR", labelFa: "یورو", suffix: "یورو" },
  { code: "AED", labelFa: "درهم امارات", suffix: "درهم" },
  { code: "TRY", labelFa: "لیر ترکیه", suffix: "لیر" },
  { code: "GBP", labelFa: "پوند انگلیس", suffix: "پوند" },
];

export function currencySuffix(code: string): string {
  return CURRENCY_CATALOG.find((c) => c.code === code)?.suffix ?? code;
}

export function formatMoneyAmount(amount: number, currency = "IRR"): string {
  try {
    const n = new Intl.NumberFormat("fa-IR").format(amount);
    return `${n} ${currencySuffix(currency)}`;
  } catch {
    return `${amount} ${currency}`;
  }
}

export interface HealthResponse {
  status: "ok";
  service: string;
  timestamp: string;
}

export interface CompanySummaryDto {
  id: string;
  name: string;
}

export interface CompanyDto {
  id: string;
  name: string;
  nationalId: string | null;
  phone: string | null;
  email: string | null;
  website: string | null;
  address: string | null;
  notes: string | null;
  tags: string[];
  customFields: Record<string, unknown>;
  peopleCount: number;
  owner: UserSummaryDto | null;
  createdAt: string;
  updatedAt: string;
}

export interface CreateCompanyRequest {
  name: string;
  nationalId?: string;
  phone?: string;
  email?: string;
  website?: string;
  address?: string;
  notes?: string;
  tags?: string[];
  customFields?: Record<string, unknown>;
  ownerId?: string | null;
}

export type UpdateCompanyRequest = Partial<CreateCompanyRequest>;

export interface LoyaltyTierSummaryDto {
  id: string;
  name: string;
  minPoints: number;
  color: string | null;
}

export const PERSON_MOODS = ["newcomer", "happy", "unhappy", "special"] as const;
export type PersonMood = (typeof PERSON_MOODS)[number];

export const PERSON_MOOD_LABELS: Record<PersonMood, string> = {
  newcomer: "مشتری تازه وارد",
  happy: "مشتری خوشحال",
  unhappy: "مشتری ناراضی",
  special: "مشتری خاص",
};

export interface PersonDto {
  id: string;
  firstName: string;
  lastName: string;
  fullName: string;
  email: string | null;
  phone: string | null;
  mobile: string | null;
  position: string | null;
  website: string | null;
  referrer: string | null;
  notes: string | null;
  mood: PersonMood;
  tags: string[];
  customFields: Record<string, unknown>;
  loyaltyPoints: number;
  loyaltyTier: LoyaltyTierSummaryDto | null;
  company: CompanySummaryDto | null;
  owner: UserSummaryDto | null;
  createdAt: string;
  updatedAt: string;
}

export interface CreatePersonRequest {
  firstName?: string;
  lastName?: string;
  email?: string;
  phone?: string;
  mobile?: string;
  position?: string;
  website?: string;
  referrer?: string;
  notes?: string;
  mood?: PersonMood;
  tags?: string[];
  companyId?: string | null;
  customFields?: Record<string, unknown>;
  ownerId?: string | null;
}

export type UpdatePersonRequest = Partial<CreatePersonRequest>;

export interface PaginatedResponse<T> {
  items: T[];
  total: number;
  page: number;
  limit: number;
}

export interface PersonSummaryDto {
  id: string;
  fullName: string;
}

export interface UserSummaryDto {
  id: string;
  fullName: string;
}

export interface PipelineStageDto {
  id: string;
  name: string;
  position: number;
  isWon: boolean;
  isLost: boolean;
}

export interface PipelineDto {
  id: string;
  name: string;
  isDefault: boolean;
  stages: PipelineStageDto[];
}

export interface DealDto {
  id: string;
  title: string;
  amount: number | null;
  currency: string;
  status: DealStatus;
  source: string | null;
  lostReason: string | null;
  notes: string | null;
  tags: string[];
  isStale: boolean;
  isRotten: boolean;
  customFields: Record<string, unknown>;
  expectedCloseAt: string | null;
  position: number;
  pipelineId: string;
  stageId: string;
  person: PersonSummaryDto | null;
  company: CompanySummaryDto | null;
  owner: UserSummaryDto | null;
  /** مسئولان مشترک معامله (علاوه بر مالک اصلی) */
  assignees: UserSummaryDto[];
  lineItems: DealLineItemDto[];
  createdAt: string;
  updatedAt: string;
}

export interface PipelineBoardStageDto extends PipelineStageDto {
  deals: DealDto[];
  totalAmount: number;
}

export interface PipelineBoardDto {
  pipeline: PipelineDto;
  stages: PipelineBoardStageDto[];
}

export interface CreatePipelineRequest {
  name: string;
}

export interface CreatePipelineStageRequest {
  name: string;
}

export interface UpdatePipelineStageRequest {
  name?: string;
}

export interface ReorderPipelineStagesRequest {
  stageIds: string[];
}

export interface CreateDealRequest {
  title: string;
  pipelineId?: string;
  stageId?: string;
  amount?: number | null;
  currency?: string;
  source?: string;
  notes?: string;
  tags?: string[];
  isStale?: boolean;
  isRotten?: boolean;
  expectedCloseAt?: string | null;
  personId?: string | null;
  companyId?: string | null;
  ownerId?: string | null;
  assigneeIds?: string[];
  customFields?: Record<string, unknown>;
  lineItems?: DealLineItemInput[];
}

export interface UpdateDealRequest {
  title?: string;
  amount?: number | null;
  currency?: string;
  source?: string;
  notes?: string;
  tags?: string[];
  isStale?: boolean;
  isRotten?: boolean;
  lostReason?: string | null;
  expectedCloseAt?: string | null;
  personId?: string | null;
  companyId?: string | null;
  ownerId?: string | null;
  assigneeIds?: string[];
  customFields?: Record<string, unknown>;
  lineItems?: DealLineItemInput[];
}

/** فیلتر ذخیره‌شدهٔ لیست اشخاص */
export interface PeopleViewFilters {
  q?: string;
  sort?: string;
  mood?: string;
  page?: number;
}

/** فیلتر ذخیره‌شدهٔ کاریز / معاملات */
export interface DealsViewFilters {
  q?: string;
  amountMin?: string;
  amountMax?: string;
  pipelineId?: string;
  viewMode?: string;
}
export interface MoveDealRequest {
  stageId: string;
  position?: number;
}

export type ActivityType = "call" | "meeting" | "task" | "note";
export type ActivityStatus = "open" | "done" | "canceled";
export type ActivityPriority = "very_low" | "low" | "medium" | "high" | "very_high";
export type ActivityFilter = "today" | "overdue" | "upcoming" | "done" | "all";

export type CustomFieldEntity = "person" | "company" | "deal";
export type CustomFieldType = "text" | "number" | "date" | "boolean" | "select";

export interface CustomFieldDefinitionDto {
  id: string;
  entityType: CustomFieldEntity;
  key: string;
  label: string;
  fieldType: CustomFieldType;
  options: string[];
  required: boolean;
  position: number;
  isActive: boolean;
  createdAt: string;
  updatedAt: string;
}

export interface CreateCustomFieldRequest {
  entityType: CustomFieldEntity;
  label: string;
  key?: string;
  fieldType?: CustomFieldType;
  options?: string[];
  required?: boolean;
  position?: number;
  isActive?: boolean;
}

export interface UpdateCustomFieldRequest {
  label?: string;
  fieldType?: CustomFieldType;
  options?: string[];
  required?: boolean;
  position?: number;
  isActive?: boolean;
}

export interface DealSummaryDto {
  id: string;
  title: string;
}

export interface ActivityDto {
  id: string;
  type: ActivityType;
  status: ActivityStatus;
  priority: ActivityPriority;
  title: string;
  description: string | null;
  dueAt: string | null;
  durationMinutes: number | null;
  reminderAt: string | null;
  reminderNotifyApp: boolean;
  reminderNotifySms: boolean;
  completedAt: string | null;
  tags: string[];
  person: PersonSummaryDto | null;
  company: CompanySummaryDto | null;
  deal: DealSummaryDto | null;
  assignee: UserSummaryDto | null;
  createdBy: UserSummaryDto | null;
  createdAt: string;
  updatedAt: string;
}

export interface CreateActivityRequest {
  title: string;
  type?: ActivityType;
  priority?: ActivityPriority;
  description?: string;
  dueAt?: string | null;
  durationMinutes?: number | null;
  reminderAt?: string | null;
  reminderNotifyApp?: boolean;
  reminderNotifySms?: boolean;
  tags?: string[];
  personId?: string | null;
  companyId?: string | null;
  dealId?: string | null;
  assigneeId?: string | null;
}

export interface UpdateActivityRequest {
  title?: string;
  type?: ActivityType;
  status?: ActivityStatus;
  priority?: ActivityPriority;
  description?: string | null;
  dueAt?: string | null;
  durationMinutes?: number | null;
  reminderAt?: string | null;
  reminderNotifyApp?: boolean;
  reminderNotifySms?: boolean;
  tags?: string[];
  personId?: string | null;
  companyId?: string | null;
  dealId?: string | null;
  assigneeId?: string | null;
}

export interface ActivitySummaryDto {
  today: ActivityDto[];
  overdue: ActivityDto[];
  upcoming: ActivityDto[];
  todayCount: number;
  overdueCount: number;
}

export type NoteType =
  | "general"
  | "call_result"
  | "meeting"
  | "important"
  | "warning"
  | "next_action"
  | "follow_up"
  | "idea"
  | "suggestion"
  | "personal";

export interface NoteAttachmentDto {
  id: string;
  fileName: string;
  mimeType: string;
  sizeBytes: number;
  createdAt: string;
}

export interface NoteChecklistItemDto {
  id: string;
  text: string;
  done: boolean;
}

export interface NoteDto {
  id: string;
  title: string | null;
  body: string;
  noteType: NoteType | string;
  /** team = تیمی | personal = فقط نویسنده */
  visibility: NoteVisibility;
  pinned: boolean;
  color: string | null;
  tags: string[];
  reminderAt: string | null;
  checklist: NoteChecklistItemDto[];
  locationText: string | null;
  analyzeEnabled: boolean;
  person: PersonSummaryDto | null;
  company: CompanySummaryDto | null;
  deal: DealSummaryDto | null;
  activity: { id: string; title: string } | null;
  author: UserSummaryDto | null;
  attachments: NoteAttachmentDto[];
  /** تعداد نسخه‌های قبلی (برای نمایش دکمه تاریخچه) */
  revisionCount?: number;
  createdAt: string;
  updatedAt: string;
}

export type NoteVisibility = "team" | "personal";

export const NOTE_VISIBILITIES: NoteVisibility[] = ["team", "personal"];

export const NOTE_VISIBILITY_LABELS: Record<NoteVisibility, string> = {
  team: "تیمی",
  personal: "شخصی (فقط من)",
};

export interface NoteRevisionDto {
  id: string;
  title: string | null;
  body: string;
  noteType: string;
  visibility: NoteVisibility;
  tags: string[];
  checklist: NoteChecklistItemDto[];
  editor: UserSummaryDto | null;
  createdAt: string;
}

export interface CreateNoteRequest {
  title?: string;
  body: string;
  noteType?: NoteType | string;
  visibility?: NoteVisibility;
  pinned?: boolean;
  color?: string;
  tags?: string[];
  reminderAt?: string | null;
  checklist?: NoteChecklistItemDto[];
  locationText?: string | null;
  analyzeEnabled?: boolean;
  personId?: string | null;
  companyId?: string | null;
  dealId?: string | null;
  activityId?: string | null;
}

export interface UpdateNoteRequest {
  title?: string | null;
  body?: string;
  noteType?: NoteType | string;
  visibility?: NoteVisibility;
  pinned?: boolean;
  color?: string | null;
  tags?: string[];
  reminderAt?: string | null;
  checklist?: NoteChecklistItemDto[];
  locationText?: string | null;
  analyzeEnabled?: boolean;
  personId?: string | null;
  companyId?: string | null;
  dealId?: string | null;
  activityId?: string | null;
}

export type NoteAiSuggestionStatus =
  | 'pending'
  | 'applied'
  | 'dismissed'
  | 'failed';

export type MemorySourceType = 'note' | 'manual';

export interface NoteAiNextActionDto {
  title: string;
  description?: string;
  dueAt?: string | null;
}

export interface NoteAiMemoryExtractDto {
  content: string;
  category?: string;
}

export interface NoteAiPayloadDto {
  nextAction: NoteAiNextActionDto | null;
  memoryItems: NoteAiMemoryExtractDto[];
  summary?: string;
}

export interface NoteAiSuggestionDto {
  id: string;
  noteId: string;
  status: NoteAiSuggestionStatus;
  payload: NoteAiPayloadDto | null;
  errorMessage: string | null;
  analyzedAt: string | null;
  createdAt: string;
  updatedAt: string;
}

export interface ApplyNoteAiSuggestionRequest {
  applyNextAction?: boolean;
  memoryIndices?: number[];
  nextAction?: NoteAiNextActionDto;
  memoryItems?: Array<{ index: number; content: string }>;
}

export type AskMentoSourceType = 'person' | 'note' | 'activity' | 'deal' | 'memory';

export interface AskMentoSourceDto {
  type: AskMentoSourceType;
  id: string;
  label: string;
}

export interface AskMentoRequest {
  question: string;
  personId?: string;
}

export interface AskMentoResponse {
  answer: string;
  sources: AskMentoSourceDto[];
}

export type VoiceCommandIntent = 'create_person' | 'create_activity' | 'none';

export interface VoicePersonDraft {
  firstName: string;
  lastName: string;
  mobile: string;
  phone: string;
  email: string;
  website: string;
  referrer: string;
  position: string;
  notes: string;
}

export interface VoiceActivityDraft {
  title: string;
  type: ActivityType;
  description: string;
  dueAt: string | null;
  personName: string;
  personId: string | null;
}

export interface VoiceCommandDraft {
  intent: VoiceCommandIntent;
  summary: string;
  missing: string[];
  canConfirm: boolean;
  person: VoicePersonDraft | null;
  activity: VoiceActivityDraft | null;
}

export interface PersonAiSummaryDto {
  text: string;
  cta: string;
  ctaKind: 'call' | 'activity';
}

export interface MemoryItemDto {
  id: string;
  personId: string;
  content: string;
  sourceType: MemorySourceType;
  sourceId: string | null;
  confirmedBy: UserSummaryDto | null;
  createdAt: string;
  updatedAt: string;
}

export interface CreateMemoryItemRequest {
  personId: string;
  content: string;
}

export interface UpdateMemoryItemRequest {
  content: string;
}

export interface ImportContactsResult {
  created: number;
  skipped: number;
  errors: Array<{ row: number; message: string }>;
  boardId?: string;
  boards?: string[];
}

export interface ExcelFieldOption {
  key: string;
  label: string;
  required?: boolean;
}

export interface ExcelColumnPreview {
  header: string;
  index: number;
  samples: string[];
}

export interface ExcelPreviewResult {
  columns: ExcelColumnPreview[];
  fields: ExcelFieldOption[];
  suggested: Record<string, string>;
  needsMapping: boolean;
}

export interface ProductDto {
  id: string;
  kind: "product" | "service";
  name: string;
  sku: string | null;
  description: string | null;
  category: string | null;
  unit: string | null;
  stockQty: number | null;
  brand: string | null;
  model: string | null;
  country: string | null;
  tags: string[];
  unitPrice: number | null;
  currency: string;
  isActive: boolean;
  createdAt: string;
  updatedAt: string;
}

export interface CreateProductRequest {
  kind?: "product" | "service";
  name: string;
  sku?: string;
  description?: string;
  category?: string;
  unit?: string;
  stockQty?: number | null;
  brand?: string;
  model?: string;
  country?: string;
  tags?: string[];
  unitPrice?: number | null;
  currency?: string;
  isActive?: boolean;
}

export interface UpdateProductRequest {
  kind?: "product" | "service";
  name?: string;
  sku?: string | null;
  description?: string | null;
  category?: string | null;
  unit?: string | null;
  stockQty?: number | null;
  brand?: string | null;
  model?: string | null;
  country?: string | null;
  tags?: string[];
  unitPrice?: number | null;
  currency?: string;
  isActive?: boolean;
}

export type StockMovementType =
  | "opening"
  | "purchase"
  | "sale"
  | "credit"
  | "adjustment";

export interface InventoryStockRowDto {
  productId: string;
  name: string;
  sku: string | null;
  unit: string | null;
  kind: "product" | "service";
  stockQty: number;
  currency: string;
  unitPrice: number | null;
}

export interface StockMovementDto {
  id: string;
  productId: string;
  productName: string;
  type: StockMovementType;
  quantity: number;
  note: string | null;
  invoiceId: string | null;
  occurredAt: string;
}

export interface InventorySummaryDto {
  enabled: boolean;
  warehouseName: string | null;
  products: InventoryStockRowDto[];
  cashTotal: number;
  receivablesTotal: number;
  currency: string;
}

export interface CreateStockMovementRequest {
  productId: string;
  type: "purchase" | "adjustment";
  quantity: number;
  note?: string;
}

export interface PartyBalanceDto {
  enabled: boolean;
  personId: string;
  openingAmount: number;
  invoicedAmount: number;
  paidAmount: number;
  balance: number;
  currency: string;
}

export interface UpdatePartyOpeningRequest {
  amount: number;
  note?: string;
}

export interface DealLineItemDto {
  id: string;
  productId: string | null;
  name: string;
  quantity: number;
  unitPrice: number;
  currency: string;
  position: number;
  lineTotal: number;
}

export interface DealLineItemInput {
  productId?: string | null;
  name: string;
  quantity: number;
  unitPrice: number;
  currency?: string;
}

export type NotificationType =
  | "activity_assigned"
  | "activity_overdue"
  | "activity_reminder"
  | "deal_moved"
  | "note_reminder"
  | "cheque_due"
  | "ticket_assigned"
  | "automation"
  | "system";

export interface NotificationDto {
  id: string;
  type: NotificationType | string;
  title: string;
  body: string | null;
  link: string | null;
  entityType: string | null;
  entityId: string | null;
  readAt: string | null;
  createdAt: string;
}

export interface NotificationsListDto {
  items: NotificationDto[];
  unreadCount: number;
}

export const LEAD_FORM_FIELD_TYPES = [
  "text",
  "textarea",
  "email",
  "phone",
  "select",
  "radio",
  "checkbox",
  "date",
  "number",
  "file",
  "rating",
  "heading",
] as const;
export type LeadFormFieldType = (typeof LEAD_FORM_FIELD_TYPES)[number];

export type LeadFormMapTo =
  | "person.firstName"
  | "person.lastName"
  | "person.fullName"
  | "person.email"
  | "person.mobile"
  | "person.phone"
  | "person.position"
  | "deal.title"
  | "deal.notes"
  | "notes"
  | "custom";

export interface LeadFormFieldDto {
  id: string;
  key: string;
  label: string;
  fieldType: LeadFormFieldType | string;
  required: boolean;
  mapTo: LeadFormMapTo | string;
  position: number;
  placeholder: string | null;
  options: string[];
}

export interface LeadFormDto {
  id: string;
  name: string;
  description: string | null;
  publicToken: string;
  isActive: boolean;
  createPerson: boolean;
  createDeal: boolean;
  pipelineId: string | null;
  source: string | null;
  thankYouMessage: string | null;
  redirectUrl: string | null;
  assigneeIds: string[];
  submitLabel: string;
  submitColor: string;
  hasCover: boolean;
  fields: LeadFormFieldDto[];
  submissionCount?: number;
  publicPath: string;
  createdAt: string;
  updatedAt: string;
}

export interface LeadFormFieldInput {
  key?: string;
  label: string;
  fieldType: LeadFormFieldType | string;
  required?: boolean;
  mapTo: LeadFormMapTo | string;
  position?: number;
  placeholder?: string | null;
  options?: string[];
}

export interface CreateLeadFormRequest {
  name: string;
  description?: string | null;
  createPerson?: boolean;
  createDeal?: boolean;
  pipelineId?: string | null;
  source?: string | null;
  thankYouMessage?: string | null;
  redirectUrl?: string | null;
  assigneeIds?: string[];
  submitLabel?: string;
  submitColor?: string;
  fields?: LeadFormFieldInput[];
}

export interface UpdateLeadFormRequest {
  name?: string;
  description?: string | null;
  isActive?: boolean;
  createPerson?: boolean;
  createDeal?: boolean;
  pipelineId?: string | null;
  source?: string | null;
  thankYouMessage?: string | null;
  redirectUrl?: string | null;
  assigneeIds?: string[];
  submitLabel?: string;
  submitColor?: string;
  fields?: LeadFormFieldInput[];
}

export interface PublicLeadFormDto {
  name: string;
  description: string | null;
  thankYouMessage: string | null;
  submitLabel: string;
  submitColor: string;
  hasCover: boolean;
  coverPath: string | null;
  fields: Array<{
    key: string;
    label: string;
    fieldType: LeadFormFieldType | string;
    required: boolean;
    placeholder: string | null;
    options: string[];
  }>;
}

export interface LeadFormSubmissionDto {
  id: string;
  values: Record<string, string>;
  personId: string | null;
  createdAt: string;
}

export interface SubmitLeadFormRequest {
  values: Record<string, string>;
}

export interface SubmitLeadFormResponse {
  ok: true;
  thankYouMessage: string | null;
  redirectUrl: string | null;
}

export type QuoteStatus =
  | "draft"
  | "sent"
  | "accepted"
  | "rejected"
  | "expired";

export interface QuoteLineItemDto {
  id: string;
  productId: string | null;
  name: string;
  quantity: number;
  unitPrice: number;
  currency: string;
  position: number;
  lineTotal: number;
}

export interface QuoteDto {
  id: string;
  number: string;
  title: string;
  status: QuoteStatus | string;
  currency: string;
  notes: string | null;
  discountAmount?: number;
  taxPercent?: number;
  issuedAt?: string | null;
  validUntil: string | null;
  totalAmount: number;
  subtotal: number;
  taxAmount: number;
  payableAmount: number;
  person: PersonSummaryDto | null;
  company: CompanySummaryDto | null;
  deal: DealSummaryDto | null;
  owner: UserSummaryDto | null;
  lineItems: QuoteLineItemDto[];
  createdAt: string;
  updatedAt: string;
}

export interface CreateQuoteRequest {
  title: string;
  status?: QuoteStatus | string;
  currency?: string;
  notes?: string;
  discountAmount?: number;
  taxPercent?: number;
  issuedAt?: string | null;
  validityDays?: number;
  validUntil?: string | null;
  personId?: string | null;
  companyId?: string | null;
  dealId?: string | null;
  fromDealId?: string | null;
  lineItems?: DealLineItemInput[];
}

export interface UpdateQuoteRequest {
  title?: string;
  status?: QuoteStatus | string;
  currency?: string;
  notes?: string | null;
  discountAmount?: number;
  taxPercent?: number;
  issuedAt?: string | null;
  validUntil?: string | null;
  personId?: string | null;
  companyId?: string | null;
  dealId?: string | null;
  lineItems?: DealLineItemInput[];
}

export type InvoiceStatus =
  | "draft"
  | "issued"
  | "partially_paid"
  | "paid"
  | "canceled";

export type PaymentMethod =
  | "cash"
  | "transfer"
  | "card"
  | "check"
  | "other";

export type InstallmentStatus = "pending" | "paid" | "canceled";

export interface InvoiceLineItemDto {
  id: string;
  productId: string | null;
  name: string;
  quantity: number;
  unitPrice: number;
  currency: string;
  position: number;
  lineTotal: number;
}

export type ChequeStatus = "pending" | "cleared" | "bounced";
export type ChequeDirection = "in" | "out";

export interface ChequeDto {
  id: string;
  paymentId: string | null;
  invoiceId: string | null;
  invoiceNumber: string | null;
  invoiceTitle: string | null;
  personId: string | null;
  personName: string | null;
  amount: number;
  currency: string;
  number: string;
  bank: string;
  dueDate: string;
  status: ChequeStatus | string;
  direction: ChequeDirection | string;
  notes: string | null;
  paidAt: string;
  createdAt: string;
  updatedAt: string;
}

export interface ChequeInput {
  number: string;
  bank: string;
  dueDate: string;
  status?: ChequeStatus | string;
  notes?: string;
}

export interface CreateChequeRequest {
  personId: string;
  amount: number;
  currency?: string;
  number: string;
  bank: string;
  dueDate: string;
  status?: ChequeStatus | string;
  direction?: ChequeDirection | string;
  notes?: string;
}

export interface UpdateChequeRequest {
  number?: string;
  bank?: string;
  dueDate?: string;
  status?: ChequeStatus | string;
  notes?: string | null;
}

export interface PaymentDto {
  id: string;
  amount: number;
  currency: string;
  method: PaymentMethod | string;
  paidAt: string;
  notes: string | null;
  installmentId: string | null;
  cheque?: ChequeDto | null;
  createdAt: string;
}

export interface CommissionEntryDto {
  id: string;
  userId: string;
  userName: string;
  invoiceId: string;
  invoiceNumber: string;
  invoiceTitle: string;
  percent: number;
  amount: number;
  currency: string;
  status: "posted" | "void" | string;
  createdAt: string;
}

export interface InvoiceInstallmentDto {
  id: string;
  position: number;
  dueDate: string;
  amount: number;
  currency: string;
  status: InstallmentStatus | string;
  paidAt: string | null;
  paymentId: string | null;
}

export interface InvoiceDto {
  id: string;
  number: string;
  title: string;
  status: InvoiceStatus | string;
  kind?: "invoice" | "credit";
  currency: string;
  notes: string | null;
  discountAmount?: number;
  taxPercent?: number;
  issuedAt: string | null;
  dueDate: string | null;
  totalAmount: number;
  subtotal: number;
  taxAmount: number;
  payableAmount: number;
  paidAmount: number;
  remainingAmount: number;
  person: PersonSummaryDto | null;
  company: CompanySummaryDto | null;
  deal: DealSummaryDto | null;
  quote: { id: string; number: string; title: string } | null;
  owner: UserSummaryDto | null;
  lineItems: InvoiceLineItemDto[];
  payments: PaymentDto[];
  installments: InvoiceInstallmentDto[];
  commissionPercent?: number | null;
  commissionFixedAmount?: number | null;
  commission?: {
    percent: number;
    amount: number;
    status: string;
  } | null;
  createdAt: string;
  updatedAt: string;
}

export interface InvoiceInstallmentInput {
  dueDate: string;
  amount: number;
  currency?: string;
}

export interface CreateInvoiceRequest {
  title: string;
  status?: InvoiceStatus | string;
  kind?: "invoice" | "credit";
  currency?: string;
  notes?: string;
  discountAmount?: number;
  taxPercent?: number;
  issuedAt?: string | null;
  dueDate?: string | null;
  personId?: string | null;
  companyId?: string | null;
  dealId?: string | null;
  quoteId?: string | null;
  fromDealId?: string | null;
  fromQuoteId?: string | null;
  lineItems?: DealLineItemInput[];
  installments?: InvoiceInstallmentInput[];
  commissionPercent?: number | null;
  commissionFixedAmount?: number | null;
}

export interface UpdateInvoiceRequest {
  title?: string;
  status?: InvoiceStatus | string;
  kind?: "invoice" | "credit";
  currency?: string;
  notes?: string | null;
  discountAmount?: number;
  taxPercent?: number;
  issuedAt?: string | null;
  dueDate?: string | null;
  personId?: string | null;
  companyId?: string | null;
  dealId?: string | null;
  quoteId?: string | null;
  lineItems?: DealLineItemInput[];
  installments?: InvoiceInstallmentInput[];
  commissionPercent?: number | null;
  commissionFixedAmount?: number | null;
}

export interface CreatePaymentRequest {
  amount: number;
  currency?: string;
  method?: PaymentMethod | string;
  paidAt?: string;
  notes?: string;
  installmentId?: string | null;
  cheque?: ChequeInput;
}

export type SalesGoalType =
  | "sales"
  | "customer"
  | "revenue"
  | "deal"
  | "activity"
  | "quality";

export type SalesGoalStatus = "in_progress" | "completed" | "needs_attention";

export interface SalesGoalDto {
  id: string;
  title: string;
  type: SalesGoalType | string;
  periodStart: string;
  periodEnd: string;
  targetAmount: number;
  forecastAmount: number | null;
  probability: number | null;
  currency: string;
  notes: string | null;
  user: UserSummaryDto | null;
  currentAmount: number;
  progressPercent: number;
  status: SalesGoalStatus;
  createdAt: string;
  updatedAt: string;
}

export interface CreateSalesGoalRequest {
  title: string;
  periodStart: string;
  periodEnd: string;
  targetAmount: number;
  type?: SalesGoalType | string;
  forecastAmount?: number | null;
  /** 0-100 */
  probability?: number | null;
  currency?: string;
  notes?: string;
  /** فقط مالک/مدیر؛ در غیر این صورت هدف برای خود کاربر */
  userId?: string | null;
}

export interface UpdateSalesGoalRequest {
  title?: string;
  periodStart?: string;
  periodEnd?: string;
  targetAmount?: number;
  type?: SalesGoalType | string;
  forecastAmount?: number | null;
  /** 0-100 */
  probability?: number | null;
  currency?: string;
  notes?: string | null;
  userId?: string | null;
}

export interface SalesForecastKpiDto {
  key: "sales" | "customer" | "deal" | "forecast";
  label: string;
  current: number;
  target: number;
  percent: number;
  unit: "money" | "count";
}

export interface SalesForecastDto {
  periodStart: string;
  periodEnd: string;
  currency: string;
  /** مجموع اهداف هم‌پوشان با بازه */
  targetAmount: number;
  /** معاملات برنده‌شده در بازه */
  wonAmount: number;
  /** معاملات باز فعلی */
  openPipelineAmount: number;
  /** پیش‌بینی: تحقق + کاریز باز × میانگین احتمال */
  forecastAmount: number;
  progressPercent: number | null;
  openDealsCount: number;
  wonDealsCount: number;
  goals: SalesGoalDto[];
  kpis: SalesForecastKpiDto[];
  newCustomersCount: number;
  /** معاملات ایجادشده در بازه */
  newDealsCount: number;
}

export type TicketStatus =
  | "open"
  | "in_progress"
  | "waiting"
  | "resolved"
  | "closed";

export type TicketPriority = "low" | "normal" | "high" | "urgent";

export interface TicketMessageDto {
  id: string;
  body: string;
  isInternal: boolean;
  author: UserSummaryDto | null;
  createdAt: string;
}

export interface TicketDto {
  id: string;
  number: string;
  subject: string;
  description: string | null;
  status: TicketStatus | string;
  priority: TicketPriority | string;
  person: PersonSummaryDto | null;
  company: CompanySummaryDto | null;
  deal: DealSummaryDto | null;
  assignee: UserSummaryDto | null;
  reporter: UserSummaryDto | null;
  resolvedAt: string | null;
  slaDueAt: string | null;
  firstRespondedAt: string | null;
  slaBreached: boolean;
  csatScore: number | null;
  csatComment: string | null;
  csatAt: string | null;
  messages: TicketMessageDto[];
  createdAt: string;
  updatedAt: string;
}

export interface CreateTicketRequest {
  subject: string;
  description?: string;
  status?: TicketStatus | string;
  priority?: TicketPriority | string;
  personId?: string | null;
  companyId?: string | null;
  dealId?: string | null;
  assigneeId?: string | null;
}

export interface UpdateTicketRequest {
  subject?: string;
  description?: string | null;
  status?: TicketStatus | string;
  priority?: TicketPriority | string;
  personId?: string | null;
  companyId?: string | null;
  dealId?: string | null;
  assigneeId?: string | null;
  csatScore?: number | null;
  csatComment?: string | null;
}

export interface CreateTicketMessageRequest {
  body: string;
  isInternal?: boolean;
}

export interface FaqArticleDto {
  id: string;
  question: string;
  answer: string;
  category: string | null;
  isPublished: boolean;
  position: number;
  createdAt: string;
  updatedAt: string;
}

export interface CreateFaqArticleRequest {
  question: string;
  answer: string;
  category?: string;
  isPublished?: boolean;
  position?: number;
}

export interface UpdateFaqArticleRequest {
  question?: string;
  answer?: string;
  category?: string | null;
  isPublished?: boolean;
  position?: number;
}

/** ساعات مهلت پاسخ اول بر اساس اولویت */
export const TICKET_SLA_HOURS: Record<TicketPriority, number> = {
  urgent: 4,
  high: 8,
  normal: 24,
  low: 48,
};

/* ——— پرتال مشتری (OTP) ——— */

export interface PortalOrgInfoDto {
  name: string;
  slug: string;
}

export interface PortalRequestOtpRequest {
  mobile: string;
}

export interface PortalRequestOtpResponse {
  ok: true;
  /** فقط در حالت توسعه / دمو وقتی SMS واقعی وصل نیست */
  devCode?: string;
  expiresInSeconds: number;
}

export interface PortalVerifyOtpRequest {
  mobile: string;
  code: string;
}

export interface PortalPersonDto {
  id: string;
  fullName: string;
  mobile: string | null;
}

export interface PortalLoginResponse {
  accessToken: string;
  person: PortalPersonDto;
  organization: PortalOrgInfoDto;
}

export interface PortalCreateTicketRequest {
  subject: string;
  description?: string;
  priority?: TicketPriority | string;
}

export interface PortalCreateMessageRequest {
  body: string;
}

export interface PortalCsatRequest {
  csatScore: number;
  csatComment?: string | null;
}

export interface PortalTicketDto {
  id: string;
  number: string;
  subject: string;
  description: string | null;
  status: TicketStatus | string;
  priority: TicketPriority | string;
  resolvedAt: string | null;
  csatScore: number | null;
  csatComment: string | null;
  messages: Array<{
    id: string;
    body: string;
    createdAt: string;
    fromStaff: boolean;
  }>;
  createdAt: string;
  updatedAt: string;
}

/* ——— گزارشات و داشبورد ——— */

export interface ReportsKpiDto {
  key: string;
  label: string;
  value: number;
  format: "money" | "number";
  changePercent: number | null;
  changeLabel: string;
}

export interface ReportsSeriesPointDto {
  key: string;
  label: string;
  value: number;
}

export interface ReportsSliceDto {
  label: string;
  count: number;
  percent: number;
  amount?: number;
}

export interface ReportsTopProductDto {
  name: string;
  quantity: number;
  amount: number;
}

export interface ReportsTeamRowDto {
  userId: string;
  fullName: string;
  wonAmount: number;
  wonCount: number;
  activitiesDone: number;
}

/** گونه‌های drill-down گزارش عمیق (فاز ۱ BI) */
export type ReportsDrillKind =
  | "stage_open"
  | "team_won"
  | "period_won"
  | "period_lost"
  | "source"
  | "lost_reason";

export const REPORTS_DRILL_KINDS: ReportsDrillKind[] = [
  "stage_open",
  "team_won",
  "period_won",
  "period_lost",
  "source",
  "lost_reason",
];

export interface ReportsFunnelStageDto {
  stageId: string;
  stageName: string;
  pipelineId: string;
  pipelineName: string;
  count: number;
  amount: number;
  /** درصد تبدیل نسبت به مرحله قبل همان کاریز؛ null برای اولین مرحله */
  conversionFromPrevPercent: number | null;
  /** سهم از کل معاملات باز همان کاریز */
  shareOfPipelinePercent: number;
}

/** یک ردیف نرخ تبدیل (ورودی → موفق) مثل دیدار */
export interface ReportsConversionRateRowDto {
  key: string;
  label: string;
  incomingCount: number;
  wonCount: number;
  /** درصد؛ اگر ورودی صفر باشد ۰ */
  conversionPercent: number;
}

/**
 * نرخ تبدیل به سبک دیدار:
 * از معاملات تازه‌ساخته‌شده در بازه، چند درصد الان برنده شده‌اند.
 */
export interface ReportsConversionRateDto {
  incomingCount: number;
  wonCount: number;
  conversionPercent: number;
  previousIncomingCount: number;
  previousWonCount: number;
  previousConversionPercent: number;
  changePercent: number | null;
  byTime: ReportsConversionRateRowDto[];
  byUser: ReportsConversionRateRowDto[];
  bySource: ReportsConversionRateRowDto[];
}

export interface ReportsPeriodCompareRowDto {
  key: string;
  label: string;
  format: "money" | "number" | "percent";
  current: number;
  previous: number;
  changePercent: number | null;
  /** اگر قابل کلیک برای لیست پرونده باشد */
  drillKind?: ReportsDrillKind;
}

export interface ReportsDrillItemDto {
  id: string;
  title: string;
  status: string;
  statusLabel: string;
  amount: number;
  currency: string;
  ownerName: string | null;
  stageName: string | null;
  updatedAt: string;
  link: string;
}

export interface ReportsDrilldownDto {
  kind: ReportsDrillKind;
  title: string;
  from: string;
  to: string;
  total: number;
  items: ReportsDrillItemDto[];
}

export interface ReportsDashboardDto {
  from: string;
  to: string;
  currency: string;
  kpis: ReportsKpiDto[];
  salesTrend: ReportsSeriesPointDto[];
  monthlyComparison: ReportsSeriesPointDto[];
  customerGrowth: ReportsSeriesPointDto[];
  sources: ReportsSliceDto[];
  lostReasons: ReportsSliceDto[];
  salesByCategory: ReportsSliceDto[];
  topProducts: ReportsTopProductDto[];
  customerStatus: ReportsSliceDto[];
  activities: {
    open: number;
    done: number;
    overdue: number;
    byType: Array<{ type: string; label: string; count: number }>;
  };
  team: ReportsTeamRowDto[];
  insights: string[];
  sales: {
    openCount: number;
    wonCount: number;
    lostCount: number;
    openAmount: number;
    wonAmount: number;
    lostAmount: number;
    winRate: number;
  };
  funnel: ReportsFunnelStageDto[];
  /** نرخ تبدیل ورودی→موفق (سبک دیدار) */
  conversionRate: ReportsConversionRateDto;
  /** مقایسه صریح بازه فعلی با دوره قبل هم‌طول */
  periodCompare: ReportsPeriodCompareRowDto[];
  tickets: {
    open: number;
    resolved: number;
    closed: number;
    slaBreached: number;
    avgCsat: number | null;
    csatCount: number;
  };
  peopleCreated: number;
  invoiceCount: number;
  invoiceAmount: number;
}

export interface HomeDashboardKpiDto {
  key: string;
  label: string;
  value: number;
  changePercent: number | null;
  changeLabel: string;
}

export interface HomeDashboardAlertDto {
  key: string;
  tone: 'urgent' | 'warning' | 'success' | 'info';
  text: string;
  link?: string;
}

export interface HomeDashboardTrendPointDto {
  monthKey: string;
  monthLabel: string;
  amount: number;
}

export interface HomeDashboardSourceDto {
  label: string;
  count: number;
  percent: number;
}

export interface HomeDashboardTopCustomerDto {
  id: string;
  name: string;
  dealCount: number;
  rank: number;
}

export interface HomeDashboardDto {
  currency: string;
  kpis: HomeDashboardKpiDto[];
  alerts: HomeDashboardAlertDto[];
  salesTrend: HomeDashboardTrendPointDto[];
  sources: HomeDashboardSourceDto[];
  topCustomers: HomeDashboardTopCustomerDto[];
}

/** برد پروژه / کاریز کارت */
export interface ProjectBoardStageDto {
  id: string;
  name: string;
  position: number;
}

export interface ProjectBoardDto {
  id: string;
  name: string;
  isDefault: boolean;
  stages: ProjectBoardStageDto[];
}

export interface ProjectCardDto {
  id: string;
  title: string;
  notes: string | null;
  position: number;
  boardId: string;
  stageId: string;
  tags: string[];
  person: PersonSummaryDto | null;
  company: CompanySummaryDto | null;
  deal: { id: string; title: string } | null;
  owner: UserSummaryDto | null;
  assignees: UserSummaryDto[];
  createdAt: string;
  updatedAt: string;
}

export interface ProjectBoardColumnDto extends ProjectBoardStageDto {
  cards: ProjectCardDto[];
}

export interface ProjectBoardBoardDto {
  board: ProjectBoardDto;
  stages: ProjectBoardColumnDto[];
}

export interface CreateProjectBoardRequest {
  name: string;
}

export interface CreateProjectCardRequest {
  title: string;
  boardId?: string;
  stageId?: string;
  notes?: string;
  tags?: string[];
  personId?: string | null;
  companyId?: string | null;
  dealId?: string | null;
  ownerId?: string | null;
  assigneeIds?: string[];
}

export type UpdateProjectCardRequest = Partial<CreateProjectCardRequest>;

export interface MoveProjectCardRequest {
  stageId: string;
  position?: number;
}

/** باشگاه مشتریان */
export interface LoyaltyTierDto {
  id: string;
  name: string;
  minPoints: number;
  position: number;
  color: string | null;
  memberCount?: number;
}

export interface CreateLoyaltyTierRequest {
  name: string;
  minPoints: number;
  color?: string | null;
}

export type UpdateLoyaltyTierRequest = Partial<CreateLoyaltyTierRequest>;

export interface AdjustLoyaltyPointsRequest {
  delta: number;
  reason?: string;
}

export interface LoyaltyMemberDto {
  id: string;
  fullName: string;
  mobile: string | null;
  email: string | null;
  loyaltyPoints: number;
  loyaltyTier: LoyaltyTierSummaryDto | null;
  company: CompanySummaryDto | null;
  lastActivityAt: string | null;
}

export interface LoyaltyStatsDto {
  memberCount: number;
  memberDeltaPct: number | null;
  pointsIssued: number;
  pointsIssuedDeltaPct: number | null;
  rewardsUsed: number;
  rewardsUsedDeltaPct: number | null;
  retentionRate: number;
  retentionDeltaPct: number | null;
}

export interface LoyaltySettingsDto {
  enabled: boolean;
  welcomePoints: number;
  notifyOnAdjust: boolean;
}

export type UpdateLoyaltySettingsRequest = Partial<LoyaltySettingsDto>;

export interface LoyaltyRewardDto {
  id: string;
  name: string;
  description: string | null;
  pointsCost: number;
  isActive: boolean;
  position: number;
  color: string | null;
  redemptionCount?: number;
}

export interface CreateLoyaltyRewardRequest {
  name: string;
  description?: string | null;
  pointsCost: number;
  isActive?: boolean;
  color?: string | null;
}

export type UpdateLoyaltyRewardRequest = Partial<CreateLoyaltyRewardRequest>;

export interface LoyaltyLedgerDto {
  id: string;
  delta: number;
  reason: string | null;
  source: string;
  createdAt: string;
}

export interface BulkAdjustLoyaltyRequest {
  personIds: string[];
  delta: number;
  reason?: string;
}

export interface LoyaltyMessageRequest {
  personIds: string[];
  text: string;
}

export interface LoyaltyMessageResult {
  sent: number;
  skipped: number;
  failed: number;
}

export interface RedeemLoyaltyRewardRequest {
  personId: string;
}

/** اتوماسیون اگر/آنگاه */
export type AutomationTrigger =
  | "person_created"
  | "lead_submitted"
  | "deal_created"
  | "deal_stage_changed"
  | "deal_won"
  | "deal_lost"
  | "ticket_created"
  | "ticket_resolved"
  | "invoice_issued"
  | "invoice_paid"
  | "activity_done";
export type AutomationAction =
  | "create_activity"
  | "create_notification"
  | "add_loyalty_points";

export const AUTOMATION_TRIGGER_LABELS: Record<AutomationTrigger, string> = {
  person_created: "مخاطب جدید ساخته شد",
  lead_submitted: "فرم سرنخ ارسال شد",
  deal_created: "معامله جدید ساخته شد",
  deal_stage_changed: "مرحله معامله عوض شد",
  deal_won: "معامله برنده شد",
  deal_lost: "معامله باخت",
  ticket_created: "تیکت جدید ساخته شد",
  ticket_resolved: "تیکت حل شد",
  invoice_issued: "فاکتور صادر شد",
  invoice_paid: "پرداخت روی فاکتور ثبت شد",
  activity_done: "فعالیت تمام شد",
};

export const AUTOMATION_ACTION_LABELS: Record<AutomationAction, string> = {
  create_activity: "ساخت فعالیت",
  create_notification: "ارسال اعلان",
  add_loyalty_points: "افزودن امتیاز باشگاه",
};

export const MAX_AUTOMATION_STEPS = 8;

export const AUTOMATION_ACTIONS = [
  "create_activity",
  "create_notification",
  "add_loyalty_points",
] as const satisfies readonly AutomationAction[];

export const AUTOMATION_TRIGGERS = [
  "person_created",
  "lead_submitted",
  "deal_created",
  "deal_stage_changed",
  "deal_won",
  "deal_lost",
  "ticket_created",
  "ticket_resolved",
  "invoice_issued",
  "invoice_paid",
  "activity_done",
] as const satisfies readonly AutomationTrigger[];

export const AUTOMATION_TRIGGER_GROUPS: {
  label: string;
  items: AutomationTrigger[];
}[] = [
  { label: "مخاطب", items: ["person_created", "lead_submitted"] },
  {
    label: "معامله",
    items: ["deal_created", "deal_stage_changed", "deal_won", "deal_lost"],
  },
  { label: "تیکت", items: ["ticket_created", "ticket_resolved"] },
  { label: "فعالیت", items: ["activity_done"] },
  { label: "مالی", items: ["invoice_issued", "invoice_paid"] },
];

export type AutomationStepKind = "action" | "condition";

export type AutomationConditionField =
  | "deal_amount"
  | "has_person"
  | "has_company"
  | "ticket_priority";

export type AutomationConditionOp =
  | "gte"
  | "lte"
  | "eq"
  | "neq"
  | "is_set"
  | "is_empty";

export type AutomationNotifyChannel = "app" | "sms" | "both";
export type AutomationNotifyTarget = "staff" | "person";

export const AUTOMATION_CONDITION_FIELD_LABELS: Record<
  AutomationConditionField,
  string
> = {
  deal_amount: "مبلغ معامله",
  has_person: "مخاطب دارد",
  has_company: "شرکت دارد",
  ticket_priority: "اولویت تیکت",
};

export const AUTOMATION_CONDITION_OP_LABELS: Record<
  AutomationConditionOp,
  string
> = {
  gte: "بزرگ‌تر یا مساوی",
  lte: "کوچک‌تر یا مساوی",
  eq: "مساوی",
  neq: "نامساوی",
  is_set: "دارد",
  is_empty: "ندارد",
};

export const AUTOMATION_NOTIFY_CHANNEL_LABELS: Record<
  AutomationNotifyChannel,
  string
> = {
  app: "ناتیفیکیشن داخلی",
  sms: "پیامک",
  both: "هر دو",
};

export const AUTOMATION_NOTIFY_CHANNELS = [
  "app",
  "sms",
  "both",
] as const satisfies readonly AutomationNotifyChannel[];

export function isAutomationCondition(step: Pick<AutomationStep, "kind">): boolean {
  return step.kind === "condition";
}

export function firstAutomationAction(
  steps: AutomationStep[],
): AutomationAction | null {
  const step = steps.find((s) => !isAutomationCondition(s) && s.action);
  return step?.action ?? null;
}

export function conditionFieldsForTrigger(
  trigger: AutomationTrigger,
): AutomationConditionField[] {
  if (
    trigger === "deal_won" ||
    trigger === "deal_lost" ||
    trigger === "deal_created" ||
    trigger === "deal_stage_changed"
  ) {
    return ["deal_amount", "has_person", "has_company"];
  }
  if (trigger === "ticket_resolved" || trigger === "ticket_created") {
    return ["ticket_priority", "has_person", "has_company"];
  }
  return ["has_person", "has_company"];
}

export interface AutomationStep {
  id: string;
  kind?: AutomationStepKind;
  action?: AutomationAction;
  title?: string;
  body?: string;
  assigneeId?: string | null;
  notifyUserId?: string | null;
  notifyChannel?: AutomationNotifyChannel;
  notifyTarget?: AutomationNotifyTarget;
  activityType?: "call" | "meeting" | "task" | "note";
  points?: number;
  conditionField?: AutomationConditionField;
  conditionOp?: AutomationConditionOp;
  conditionValue?: string | number;
}

export interface AutomationRuleConfig {
  title?: string;
  body?: string;
  assigneeId?: string | null;
  notifyUserId?: string | null;
  notifyChannel?: AutomationNotifyChannel;
  notifyTarget?: AutomationNotifyTarget;
  activityType?: "call" | "meeting" | "task" | "note";
  points?: number;
  /** زنجیرهٔ اعمال؛ اگر خالی باشد همان action تکی استفاده می‌شود */
  steps?: AutomationStep[];
}

export interface AutomationRuleDto {
  id: string;
  name: string;
  isActive: boolean;
  trigger: AutomationTrigger;
  action: AutomationAction;
  config: AutomationRuleConfig;
  createdAt: string;
  updatedAt: string;
}

export interface CreateAutomationRuleRequest {
  name: string;
  trigger: AutomationTrigger;
  action: AutomationAction;
  isActive?: boolean;
  config?: AutomationRuleConfig;
}

export type UpdateAutomationRuleRequest = Partial<CreateAutomationRuleRequest>;

export function normalizeAutomationSteps(
  action: AutomationAction,
  config?: AutomationRuleConfig | null,
): AutomationStep[] {
  const cfg = config ?? {};
  if (Array.isArray(cfg.steps) && cfg.steps.length) {
    return cfg.steps
      .filter((s) => s && (s.kind === "condition" || s.action))
      .map((s, i) => ({
        id: s.id || `step-${i}`,
        kind: s.kind === "condition" ? "condition" : "action",
        action: s.action,
        title: s.title,
        body: s.body,
        assigneeId: s.assigneeId,
        notifyUserId: s.notifyUserId,
        notifyChannel: s.notifyChannel,
        notifyTarget: s.notifyTarget,
        activityType: s.activityType,
        points: s.points,
        conditionField: s.conditionField,
        conditionOp: s.conditionOp,
        conditionValue: s.conditionValue,
      }));
  }
  return [
    {
      id: "step-0",
      kind: "action",
      action,
      title: cfg.title,
      body: cfg.body,
      assigneeId: cfg.assigneeId,
      notifyUserId: cfg.notifyUserId,
      notifyChannel: cfg.notifyChannel,
      notifyTarget: cfg.notifyTarget,
      activityType: cfg.activityType,
      points: cfg.points,
    },
  ];
}

export function packAutomationConfig(steps: AutomationStep[]): AutomationRuleConfig {
  const first =
    steps.find((s) => (s.kind ?? "action") !== "condition") ?? steps[0];
  return {
    steps,
    title: first?.title,
    body: first?.body,
    assigneeId: first?.assigneeId,
    notifyUserId: first?.notifyUserId,
    notifyChannel: first?.notifyChannel,
    notifyTarget: first?.notifyTarget,
    activityType: first?.activityType,
    points: first?.points,
  };
}

export function automationStepToConfig(step: AutomationStep): AutomationRuleConfig {
  return {
    title: step.title,
    body: step.body,
    assigneeId: step.assigneeId,
    notifyUserId: step.notifyUserId,
    notifyChannel: step.notifyChannel,
    notifyTarget: step.notifyTarget,
    activityType: step.activityType,
    points: step.points,
  };
}

// —— ته‌حساب / حسابداری ——

export const TAHSAB_SANAD_TYPES = [
  "buy_sale_gold",
  "buy_sale_sekeh",
  "talab_bedehi",
  "vkh_gold",
  "vkh_bank",
] as const;

export type TahesabSanadType = (typeof TAHSAB_SANAD_TYPES)[number];

export const TAHSAB_SANAD_LABELS: Record<TahesabSanadType, string> = {
  buy_sale_gold: "خرید/فروش آبشده",
  buy_sale_sekeh: "خرید/فروش سکه",
  talab_bedehi: "طلب/بدهی",
  vkh_gold: "واریز/خروج طلا",
  vkh_bank: "واریز/خروج بانکی",
};

export interface TahesabConnectionDto {
  id: string;
  organizationId: string;
  provider: string;
  label: string;
  baseUrl: string;
  dbName: string;
  tokenMasked: string;
  enabled: boolean;
  isDefault: boolean;
  allowInsecureTls: boolean;
  lastHealthAt: string | null;
  lastHealthOk: boolean | null;
  lastError: string | null;
  createdAt: string;
  updatedAt: string;
}

export interface CreateTahesabConnectionRequest {
  label: string;
  baseUrl: string;
  dbName: string;
  token: string;
  enabled?: boolean;
  isDefault?: boolean;
  allowInsecureTls?: boolean;
}

export type UpdateTahesabConnectionRequest = Partial<CreateTahesabConnectionRequest>;

export interface PersonAccountingLinkDto {
  id: string;
  personId: string;
  connectionId: string;
  moshtariCode: number;
  matchMethod: string;
  linkedAt: string;
  lastBalanceSyncedAt: string | null;
  connectionLabel?: string;
  dbName?: string;
  isDefaultConnection?: boolean;
}

export interface MandehValueDto {
  amount: string | number;
  unit: string;
  /** بس = بستانکار | بد = بدهکار */
  status: "بس" | "بد" | string;
}

export interface MandehDetailItemDto {
  Name: string;
  values: MandehValueDto[];
}

export interface PersonAssetsDto {
  connectionId: string;
  connectionLabel: string;
  dbName: string;
  moshtariCode: number;
  goldBalance: number | null;
  rialBalance: number | null;
  currencyBalance: number | null;
  totalGoldEquiv: number | null;
  mandehDetail: MandehDetailItemDto[];
  fetchedAt: string;
}

// —— پیام خودکار (جدا از اتوماسیون گردش کار) ——

export type MessageAutomationTrigger =
  | "person_created"
  | "lead_submitted"
  | "deal_created"
  | "deal_stage_changed"
  | "deal_won"
  | "deal_lost"
  | "ticket_created"
  | "ticket_resolved"
  | "invoice_issued"
  | "invoice_paid"
  | "activity_created"
  | "activity_done";

export type MessageAutomationDelayUnit =
  | "minutes"
  | "hours"
  | "days"
  | "weeks"
  | "months";
export type MessageAutomationChannel = "app" | "sms" | "both";
export type MessageAutomationTarget = "staff" | "person" | "both";

export const MESSAGE_AUTOMATION_TRIGGERS = [
  "person_created",
  "lead_submitted",
  "deal_created",
  "deal_stage_changed",
  "deal_won",
  "deal_lost",
  "ticket_created",
  "ticket_resolved",
  "invoice_issued",
  "invoice_paid",
  "activity_created",
  "activity_done",
] as const satisfies readonly MessageAutomationTrigger[];

export const MESSAGE_AUTOMATION_TRIGGER_LABELS: Record<
  MessageAutomationTrigger,
  string
> = {
  person_created: "مخاطب جدید ساخته شد",
  lead_submitted: "فرم سرنخ ارسال شد",
  deal_created: "معامله جدید ساخته شد",
  deal_stage_changed: "مرحله معامله عوض شد",
  deal_won: "معامله برنده شد",
  deal_lost: "معامله باخت",
  ticket_created: "تیکت جدید ساخته شد",
  ticket_resolved: "تیکت حل شد",
  invoice_issued: "فاکتور صادر شد",
  invoice_paid: "پرداخت روی فاکتور ثبت شد",
  activity_created: "فعالیت ثبت شد",
  activity_done: "فعالیت تمام شد",
};

export const MESSAGE_AUTOMATION_UNIT_LABELS: Record<
  MessageAutomationDelayUnit,
  string
> = {
  minutes: "دقیقه",
  hours: "ساعت",
  days: "روز",
  weeks: "هفته",
  months: "ماه",
};

export const MESSAGE_AUTOMATION_FIELDS = [
  { token: "{نام}", label: "نام مشتری" },
  { token: "{شماره}", label: "شماره موبایل" },
  { token: "{تاریخ}", label: "تاریخ ارسال" },
  { token: "{عنوان}", label: "عنوان رکورد" },
  { token: "{شرکت}", label: "نام شرکت" },
] as const;

export const MESSAGE_AUTOMATION_SMS_SEGMENT = 70;

export const MESSAGE_AUTOMATION_CHANNEL_LABELS: Record<
  MessageAutomationChannel,
  string
> = {
  app: "ناتیف داخل برنامه",
  sms: "پیامک",
  both: "پیامک و ناتیف",
};

export const MESSAGE_AUTOMATION_TARGET_LABELS: Record<
  MessageAutomationTarget,
  string
> = {
  staff: "مسئول پرونده",
  person: "مشتری",
  both: "مشتری و مسئول",
};

export interface MessageAutomationRuleDto {
  id: string;
  name: string;
  isActive: boolean;
  trigger: MessageAutomationTrigger;
  startDelayValue: number;
  startDelayUnit: MessageAutomationDelayUnit;
  repeatCount: number;
  intervalValue: number;
  intervalUnit: MessageAutomationDelayUnit;
  notifyTarget: MessageAutomationTarget;
  channel: MessageAutomationChannel;
  title: string;
  description: string | null;
  body: string;
  createdAt: string;
  updatedAt: string;
}

export interface CreateMessageAutomationRuleRequest {
  name: string;
  isActive?: boolean;
  trigger: MessageAutomationTrigger;
  startDelayValue?: number;
  startDelayUnit?: MessageAutomationDelayUnit;
  repeatCount?: number;
  intervalValue?: number;
  intervalUnit?: MessageAutomationDelayUnit;
  notifyTarget?: MessageAutomationTarget;
  channel?: MessageAutomationChannel;
  title: string;
  description?: string | null;
  body: string;
}

export type UpdateMessageAutomationRuleRequest =
  Partial<CreateMessageAutomationRuleRequest>;

export interface PlatformAdminDto {
  id: string;
  mobile?: string | null;
  email?: string | null;
  fullName: string;
  isActive?: boolean;
  lastLoginAt?: string | null;
  createdAt?: string;
}

export interface PlatformLoginRequest {
  mobile: string;
  password: string;
}

export interface PlatformLoginResponse {
  accessToken: string;
  admin: PlatformAdminDto;
}

export interface CreatePlatformAdminRequest {
  fullName: string;
  mobile: string;
  password: string;
  email?: string;
}

export interface ResetPlatformAdminPasswordRequest {
  password: string;
}

export interface PlatformStatsDto {
  organizationCount: number;
  activeOrganizationCount: number;
  userCount: number;
  activeUserCount: number;
  membershipCount: number;
  expiringSoonCount?: number;
  expiredBillingCount?: number;
}

export interface PlatformOrgMemberDto {
  membershipId: string;
  userId: string;
  fullName: string;
  email: string;
  mobile?: string | null;
  role: UserRole;
  isActive: boolean;
  userIsActive: boolean;
  isBillingOwner?: boolean;
  billing?: BillingAccountDto | null;
}

export interface PlatformOrganizationDto {
  id: string;
  name: string;
  slug: string;
  businessField?: string | null;
  isActive: boolean;
  createdAt: string;
  memberCount: number;
  personCount: number;
  dealCount: number;
  enabledModules?: OrgModuleKey[];
  members?: PlatformOrgMemberDto[];
}

export interface PlatformUserMembershipDto {
  membershipId: string;
  organizationId: string;
  organizationName: string;
  organizationIsActive: boolean;
  role: UserRole;
  isActive: boolean;
}

export interface PlatformUserDto {
  id: string;
  email: string;
  mobile?: string | null;
  fullName: string;
  isActive: boolean;
  lastLoginAt?: string | null;
  createdAt: string;
  memberships: PlatformUserMembershipDto[];
  /** فقط اگر حداقل یک عضویت مالک فعال دارد */
  isBillingOwner?: boolean;
  billing?: BillingAccountDto | null;
}

export interface UpdatePlatformStatusRequest {
  isActive: boolean;
}

export interface CreatePlatformOrganizationRequest {
  name: string;
  businessField?: string;
  ownerFullName: string;
  ownerEmail: string;
  ownerPassword: string;
  ownerMobile?: string;
}

export interface UpdatePlatformOrganizationRequest {
  name?: string;
  slug?: string;
  businessField?: string | null;
  isActive?: boolean;
}

export interface UpdatePlatformMembershipRoleRequest {
  role: UserRole;
}

export interface ResetPlatformUserPasswordRequest {
  password: string;
}

export { brand, APP_NAME, APP_NAME_FA, brandSuggestionFa } from "./brand";
export type { Brand } from "./brand";
export const API_PREFIX = "api";

/* ——— لاگ فعالیت کاربران ——— */

export interface AuditLogDto {
  id: string;
  action: string;
  method: string;
  path: string;
  entityType: string | null;
  entityId: string | null;
  summary: string;
  actor: UserSummaryDto | null;
  ip: string | null;
  createdAt: string;
}

export interface AuditLogListResponse {
  items: AuditLogDto[];
  total: number;
  page: number;
  limit: number;
}

/* ——— فیلترهای ذخیره‌شده ——— */

export type SavedViewScope =
  | "deals"
  | "people"
  | "companies"
  | "activities"
  | "project_cards"
  | "reports";

export const SAVED_VIEW_SCOPES: SavedViewScope[] = [
  "deals",
  "people",
  "companies",
  "activities",
  "project_cards",
  "reports",
];

/** فیلترهای ذخیره‌شدهٔ صفحه گزارشات */
export interface ReportsViewFilters {
  /** today | week | month | quarter | year | custom */
  period: string;
  from?: string;
  to?: string;
  /** dashboard | builder */
  mode?: string;
  builder?: {
    metric?: string;
    dimension?: string;
    userId?: string;
    teamId?: string;
  };
}

/** متریک‌های گزارش‌ساز ساده */
export type ReportsBuilderMetric =
  | "won_amount"
  | "won_count"
  | "lost_count"
  | "open_count"
  | "open_amount"
  | "activities_done"
  | "people_created"
  | "invoice_amount"
  | "invoice_count";

export const REPORTS_BUILDER_METRICS: ReportsBuilderMetric[] = [
  "won_amount",
  "won_count",
  "lost_count",
  "open_count",
  "open_amount",
  "activities_done",
  "people_created",
  "invoice_amount",
  "invoice_count",
];

export const REPORTS_BUILDER_METRIC_LABELS: Record<
  ReportsBuilderMetric,
  string
> = {
  won_amount: "مبلغ معاملات برنده",
  won_count: "تعداد معاملات برنده",
  lost_count: "تعداد معاملات باخته",
  open_count: "تعداد معاملات باز",
  open_amount: "مبلغ معاملات باز",
  activities_done: "فعالیت انجام‌شده",
  people_created: "مشتریان جدید",
  invoice_amount: "مبلغ فاکتور",
  invoice_count: "تعداد فاکتور",
};

/** ابعاد گروه‌بندی گزارش‌ساز */
export type ReportsBuilderDimension =
  | "none"
  | "owner"
  | "team"
  | "source"
  | "stage"
  | "month"
  | "status";

export const REPORTS_BUILDER_DIMENSIONS: ReportsBuilderDimension[] = [
  "none",
  "owner",
  "team",
  "source",
  "stage",
  "month",
  "status",
];

export const REPORTS_BUILDER_DIMENSION_LABELS: Record<
  ReportsBuilderDimension,
  string
> = {
  none: "بدون گروه‌بندی (جمع کل)",
  owner: "کاربر / مسئول",
  team: "تیم",
  source: "منبع",
  stage: "مرحله کاریز",
  month: "ماه",
  status: "وضعیت معامله",
};

export interface ReportsBuilderQuery {
  metric: ReportsBuilderMetric;
  dimension: ReportsBuilderDimension;
  from?: string;
  to?: string;
  userId?: string;
  teamId?: string;
}

export interface ReportsBuilderRowDto {
  key: string;
  label: string;
  value: number;
}

export interface ReportsBuilderResultDto {
  metric: ReportsBuilderMetric;
  metricLabel: string;
  dimension: ReportsBuilderDimension;
  dimensionLabel: string;
  from: string;
  to: string;
  currency: string;
  format: "money" | "number";
  total: number;
  rows: ReportsBuilderRowDto[];
}

export interface SavedViewDto {
  id: string;
  name: string;
  scope: SavedViewScope;
  filters: Record<string, unknown>;
  isShared: boolean;
  owner: UserSummaryDto | null;
  createdAt: string;
  updatedAt: string;
}

export interface CreateSavedViewRequest {
  name: string;
  scope: SavedViewScope;
  filters: Record<string, unknown>;
  isShared?: boolean;
}

export type UpdateSavedViewRequest = Partial<CreateSavedViewRequest>;

/* ——— API عمومی و وب‌هوک ——— */

export const WEBHOOK_EVENTS = [
  "person.created",
  "person.updated",
  "deal.created",
  "deal.updated",
  "deal.won",
  "deal.lost",
  "invoice.paid",
  "activity.created",
] as const;

export type WebhookEvent = (typeof WEBHOOK_EVENTS)[number];

export interface OrganizationApiKeyDto {
  id: string;
  name: string;
  prefix: string;
  lastUsedAt: string | null;
  revokedAt: string | null;
  createdAt: string;
}

export interface CreateOrganizationApiKeyRequest {
  name: string;
}

export interface CreateOrganizationApiKeyResponse extends OrganizationApiKeyDto {
  /** فقط یک‌بار هنگام ساخت برگردانده می‌شود */
  rawKey: string;
}

export interface WebhookEndpointDto {
  id: string;
  name: string;
  url: string;
  events: string[];
  isActive: boolean;
  createdAt: string;
  updatedAt: string;
}

export interface CreateWebhookEndpointRequest {
  name: string;
  url: string;
  events: string[];
  secret?: string;
  isActive?: boolean;
}

/** فقط هنگام ساخت؛ secret دوباره برنمی‌گردد */
export interface CreateWebhookEndpointResponse extends WebhookEndpointDto {
  secret: string;
}

export type UpdateWebhookEndpointRequest = Partial<CreateWebhookEndpointRequest>;

export interface WebhookDeliveryDto {
  id: string;
  event: string;
  status: string;
  statusCode: number | null;
  attempts: number;
  lastError: string | null;
  createdAt: string;
  deliveredAt: string | null;
}

/* ——— پیامک گروهی ——— */

export type SmsCampaignStatus =
  | "draft"
  | "queued"
  | "sending"
  | "done"
  | "cancelled";

export interface SmsCampaignDto {
  id: string;
  name: string;
  body: string;
  status: SmsCampaignStatus;
  scheduledAt: string | null;
  totalCount: number;
  sentCount: number;
  failedCount: number;
  skippedCount: number;
  createdAt: string;
  updatedAt: string;
}

export interface CreateSmsCampaignRequest {
  name: string;
  body: string;
  personIds: string[];
  scheduledAt?: string | null;
  /** اگر true باشد بلافاصله صف می‌شود */
  queueNow?: boolean;
}

export interface SmsCampaignListResponse {
  items: SmsCampaignDto[];
  total: number;
}

/* ——— تیم‌ها و سطح دسترسی به پرونده‌ها ——— */

export type TeamMemberRole = "member" | "manager";

export interface TeamMemberDto {
  userId: string;
  fullName: string;
  role: TeamMemberRole;
  hasAvatar?: boolean;
}

export interface TeamDto {
  id: string;
  name: string;
  description: string;
  memberCount: number;
  members: TeamMemberDto[];
  createdAt: string;
  updatedAt: string;
}

export interface CreateTeamRequest {
  name: string;
  description?: string;
  memberIds?: string[];
  managerIds?: string[];
}

export interface UpdateTeamRequest {
  name?: string;
  description?: string;
}

export interface SetTeamMembersRequest {
  members: Array<{ userId: string; role: TeamMemberRole }>;
}

/* ——— ووکامرس ——— */

export interface WooCommerceConnectionDto {
  id: string;
  label: string;
  storeUrl: string;
  consumerKeyMasked: string;
  webhookSecretSet: boolean;
  enabled: boolean;
  lastSyncAt: string | null;
  lastHealthAt: string | null;
  lastHealthOk: boolean | null;
  lastError: string | null;
  importedOrders: number;
  createdAt: string;
  updatedAt: string;
}

export interface CreateWooCommerceConnectionRequest {
  label: string;
  storeUrl: string;
  consumerKey: string;
  consumerSecret: string;
  webhookSecret?: string;
  enabled?: boolean;
}

export interface UpdateWooCommerceConnectionRequest {
  label?: string;
  storeUrl?: string;
  consumerKey?: string;
  consumerSecret?: string;
  webhookSecret?: string | null;
  enabled?: boolean;
}

export interface WooCommerceSyncResultDto {
  fetched: number;
  created: number;
  updated: number;
  skipped: number;
  errors: string[];
}

export interface WooCommerceOrderLinkDto {
  id: string;
  wooOrderId: string;
  wooOrderNumber: string | null;
  invoiceId: string;
  invoiceNumber: string;
  status: string;
  total: number;
  currency: string;
  syncedAt: string;
}

/* ——— تلفن سازمانی / VoIP ——— */

export type VoipCallDirection = "inbound" | "outbound";

export type VoipCallStatus =
  | "ringing"
  | "answered"
  | "missed"
  | "completed"
  | "failed";

export interface VoipConnectionDto {
  id: string;
  label: string;
  enabled: boolean;
  webhookSecretSet: boolean;
  /** قالب URL برای شروع تماس؛ {number} جایگزین می‌شود */
  clickToCallUrl: string | null;
  lastEventAt: string | null;
  lastError: string | null;
  callCount: number;
  createdAt: string;
  updatedAt: string;
}

export interface CreateVoipConnectionRequest {
  label: string;
  webhookSecret?: string;
  clickToCallUrl?: string | null;
  enabled?: boolean;
}

export interface UpdateVoipConnectionRequest {
  label?: string;
  webhookSecret?: string | null;
  clickToCallUrl?: string | null;
  enabled?: boolean;
}

export type VoipSummaryStatus =
  | "none"
  | "pending"
  | "processing"
  | "done"
  | "failed"
  | "skipped";

export interface VoipCallLogDto {
  id: string;
  direction: VoipCallDirection;
  status: VoipCallStatus | string;
  fromNumber: string | null;
  toNumber: string | null;
  personId: string | null;
  personName: string | null;
  activityId: string | null;
  durationSec: number | null;
  startedAt: string;
  syncedAt: string;
  recordingUrl: string | null;
  transcript: string | null;
  summary: string | null;
  summaryStatus: VoipSummaryStatus | string;
  summaryNoteId: string | null;
  summaryError: string | null;
}

export interface VoipClickToCallRequest {
  number: string;
  personId?: string;
}

export interface VoipWebhookEvent {
  /** شناسه یکتای تماس در سانترال */
  callId: string;
  direction: VoipCallDirection;
  status: VoipCallStatus | string;
  from?: string;
  to?: string;
  startedAt?: string;
  endedAt?: string;
  durationSec?: number;
  /** لینک فایل ضبط (برای خلاصه خودکار) */
  recordingUrl?: string;
  /** متن آمادهٔ تماس؛ اگر باشد STT رد می‌شود */
  transcript?: string;
  /** برای سازگاری با فیلدهای رایج دیگر */
  caller?: string;
  callee?: string;
}

/* ——— رزرو و نوبت‌دهی ——— */

export type ReservationStatus =
  | "pending"
  | "confirmed"
  | "canceled"
  | "done";

export const RESERVATION_STATUSES: ReservationStatus[] = [
  "pending",
  "confirmed",
  "canceled",
  "done",
];

export const RESERVATION_STATUS_LABELS: Record<ReservationStatus, string> = {
  pending: "در انتظار",
  confirmed: "تأیید شده",
  canceled: "لغو شده",
  done: "انجام شده",
};

export interface ReservationServiceDto {
  id: string;
  name: string;
  description: string;
  durationMinutes: number;
  /** روزهای هفته ۰=یکشنبه … ۶=شنبه (JS getDay) */
  workDays: number[];
  dayStartHour: number;
  dayEndHour: number;
  isActive: boolean;
  createdAt: string;
  updatedAt: string;
}

export interface CreateReservationServiceRequest {
  name: string;
  description?: string;
  durationMinutes: number;
  workDays?: number[];
  dayStartHour?: number;
  dayEndHour?: number;
  isActive?: boolean;
}

export type UpdateReservationServiceRequest =
  Partial<CreateReservationServiceRequest>;

export interface ReservationAppointmentDto {
  id: string;
  serviceId: string;
  serviceName: string;
  personId: string;
  personName: string;
  assigneeId: string | null;
  assigneeName: string | null;
  startsAt: string;
  endsAt: string;
  status: ReservationStatus;
  notes: string | null;
  createdAt: string;
  updatedAt: string;
}

export interface CreateReservationAppointmentRequest {
  serviceId: string;
  personId: string;
  assigneeId?: string | null;
  startsAt: string;
  status?: ReservationStatus;
  notes?: string | null;
}

export interface UpdateReservationAppointmentRequest {
  serviceId?: string;
  personId?: string;
  assigneeId?: string | null;
  startsAt?: string;
  status?: ReservationStatus;
  notes?: string | null;
}

export interface ReservationSlotDto {
  startsAt: string;
  endsAt: string;
}

export interface ReservationListResponse {
  items: ReservationAppointmentDto[];
  total: number;
}



/* ——— مدیریت لیدها ——— */

export type LeadAssignRule = "round_robin" | "equal_split";

export interface LeadStageDto {
  id: string;
  name: string;
  position: number;
  color: string;
  showOnBoard: boolean;
  isConverted: boolean;
  isLost: boolean;
  isUnqualified: boolean;
  leadCount?: number;
}

export interface CreateLeadStageRequest {
  name: string;
  color?: string;
  showOnBoard?: boolean;
  isConverted?: boolean;
  isLost?: boolean;
  isUnqualified?: boolean;
}

export interface UpdateLeadStageRequest {
  name?: string;
  color?: string;
  showOnBoard?: boolean;
  isConverted?: boolean;
  isLost?: boolean;
  isUnqualified?: boolean;
  position?: number;
}

export interface LeadDto {
  id: string;
  title: string;
  contactName: string | null;
  mobile: string;
  phone: string | null;
  city: string | null;
  region: string | null;
  trade: string | null;
  source: string | null;
  notes: string | null;
  estimatedValue: number | null;
  stageId: string;
  stageName: string;
  position: number;
  assigneeId: string | null;
  assigneeName: string | null;
  lastContactAt: string | null;
  nextFollowUpAt: string | null;
  convertedPersonId: string | null;
  convertedAt: string | null;
  archivedAt: string | null;
  daysInStage: number;
  hasLogo: boolean;
  createdAt: string;
  updatedAt: string;
}

export interface LeadEventDto {
  id: string;
  type: string;
  title: string;
  body: string | null;
  actorId: string | null;
  createdAt: string;
}

export interface CreateLeadRequest {
  title: string;
  mobile: string;
  contactName?: string | null;
  phone?: string | null;
  city?: string | null;
  region?: string | null;
  trade?: string | null;
  source?: string | null;
  notes?: string | null;
  estimatedValue?: number | null;
  stageId?: string;
  assigneeId?: string | null;
  nextFollowUpAt?: string | null;
}

export interface UpdateLeadRequest {
  title?: string;
  mobile?: string;
  contactName?: string | null;
  phone?: string | null;
  city?: string | null;
  region?: string | null;
  trade?: string | null;
  source?: string | null;
  notes?: string | null;
  estimatedValue?: number | null;
  stageId?: string;
  assigneeId?: string | null;
  nextFollowUpAt?: string | null;
  lastContactAt?: string | null;
}

export interface MoveLeadRequest {
  stageId: string;
  position?: number;
}

export interface AssignLeadsRequest {
  leadIds: string[];
  assigneeId: string;
}

export interface BulkLeadStageRequest {
  leadIds: string[];
  stageId: string;
}

export interface AutoAssignLeadsRequest {
  rule?: LeadAssignRule;
  leadIds?: string[];
  assigneeIds?: string[];
  onlyUnassigned?: boolean;
}

export interface LeadCallLogRequest {
  outcome?: string;
  body?: string;
  nextFollowUpAt?: string | null;
  stageId?: string;
}

export interface LeadNoteRequest {
  body: string;
}

export interface LeadFollowUpRequest {
  nextFollowUpAt: string;
  body?: string;
}

export interface ConvertLeadRequest {
  firstName?: string;
  lastName?: string;
  createIfMissing?: boolean;
}

export interface ConvertLeadResult {
  lead: LeadDto;
  personId: string;
  createdPerson: boolean;
}

export interface LeadDuplicateCheckResult {
  exists: boolean;
  kind: "lead" | "person" | null;
  id: string | null;
  title: string | null;
}

export interface LeadImportJobDto {
  id: string;
  fileName: string | null;
  status: string;
  totalCount: number;
  processedCount: number;
  successCount: number;
  duplicateCount: number;
  errorCount: number;
  errorSamples: string[];
  startedAt: string | null;
  finishedAt: string | null;
  createdAt: string;
}

export interface LeadImportRow {
  title?: string;
  contactName?: string;
  mobile?: string;
  phone?: string;
  city?: string;
  region?: string;
  trade?: string;
  source?: string;
  notes?: string;
}

export interface LeadStatsDto {
  total: number;
  newCount: number;
  unassigned: number;
  byAssignee: Array<{ userId: string; fullName: string; count: number }>;
  callsLogged: number;
  withFollowUp: number;
  interested: number;
  converted: number;
  lost: number;
  conversionRate: number;
}

export interface LeadBoardColumnDto {
  stage: LeadStageDto;
  leads: LeadDto[];
}