diff --git a/apps/api/src/conversations/conversations.controller.ts b/apps/api/src/conversations/conversations.controller.ts
index 3e9dc67..078b6a7 100644
--- a/apps/api/src/conversations/conversations.controller.ts
+++ b/apps/api/src/conversations/conversations.controller.ts
@@ -1,4 +1,4 @@
-import { Body, Controller, Get, Patch, Post, UseGuards } from '@nestjs/common';
+import { Body, Controller, Get, Post, UseGuards } from '@nestjs/common';
 import { JwtAuthGuard } from '../auth/jwt-auth.guard';
 import { CurrentUser } from '../auth/current-user.decorator';
 import { RequireOrgModule } from '../billing/org-module.decorator';
@@ -6,7 +6,6 @@ import { OrgModuleGuard } from '../billing/org-module.guard';
 import {
   CreateConversationDmDto,
   CreateConversationGroupDto,
-  UpdateConversationSettingsDto,
 } from './dto';
 import { ConversationsService } from './conversations.service';
 
@@ -21,19 +20,6 @@ export class ConversationsController {
     return this.conversations.getAccess(user.userId, user.organizationId, user.role);
   }
 
-  @Get('settings')
-  settings(@CurrentUser() user: { organizationId: string; role: string }) {
-    return this.conversations.getSettings(user.organizationId);
-  }
-
-  @Patch('settings')
-  updateSettings(
-    @CurrentUser() user: { organizationId: string; role: string },
-    @Body() dto: UpdateConversationSettingsDto,
-  ) {
-    return this.conversations.updateSettings(user.organizationId, user.role, dto);
-  }
-
   @Get('session')
   session(@CurrentUser() user: { userId: string; organizationId: string; role: string }) {
     return this.conversations.getSession(user.userId, user.organizationId, user.role);
diff --git a/apps/api/src/conversations/conversations.service.ts b/apps/api/src/conversations/conversations.service.ts
index 569cec0..44bf7b6 100644
--- a/apps/api/src/conversations/conversations.service.ts
+++ b/apps/api/src/conversations/conversations.service.ts
@@ -12,9 +12,7 @@ import type {
   ConversationSettingsDto,
   PlatformConversationStatsDto,
   UpdateConversationSettingsRequest,
-  UserRole,
 } from '@mento/shared';
-import { canManageSettings } from '@mento/shared';
 import { PrismaService } from '../prisma/prisma.service';
 import { TahesabCryptoService } from '../integrations/tahesab/tahesab-crypto.service';
 import { ChatExternalClient, type ExternalRoomRow } from './chat-external.client';
@@ -59,14 +57,17 @@ export class ConversationsService {
     };
   }
 
-  async updateSettings(
+  /** ذخیره تنظیمات اتصال چت — فقط از مسیر سوپرادمین */
+  async upsertSettingsForOrganization(
     organizationId: string,
-    role: UserRole | string,
     dto: UpdateConversationSettingsRequest,
   ): Promise<ConversationSettingsDto> {
-    if (!canManageSettings(role)) {
-      throw new ForbiddenException('فقط مدیر می‌تواند تنظیمات گفتگو را تغییر دهد');
-    }
+    const org = await this.prisma.organization.findUnique({
+      where: { id: organizationId },
+      select: { id: true },
+    });
+    if (!org) throw new NotFoundException('محیط پیدا نشد');
+
     const host = this.chat.normalizeHost(dto.chatHost);
     if (!host) throw new BadRequestException('آدرس سرویس گفتگو نامعتبر است');
 
diff --git a/apps/api/src/leads/leads-import.service.ts b/apps/api/src/leads/leads-import.service.ts
index 511e1fe..2ce998a 100644
--- a/apps/api/src/leads/leads-import.service.ts
+++ b/apps/api/src/leads/leads-import.service.ts
@@ -3,9 +3,66 @@ import { Cron } from '@nestjs/schedule';
 import { Prisma } from '@prisma/client';
 import type { LeadImportJobDto } from '@mento/shared';
 import { PrismaService } from '../prisma/prisma.service';
+import {
+  parseExcelMapping,
+  previewExcel,
+  readMappedRows,
+  type ExcelFieldOption,
+  type ExcelPreviewResult,
+} from '../common/excel';
 import { LeadStagesService } from './lead-stages.service';
 import { LeadsService } from './leads.service';
 
+const LEAD_ALIASES: Record<string, string> = {
+  title: 'title',
+  name: 'title',
+  shop: 'title',
+  نام: 'title',
+  نامفروشگاه: 'title',
+  فروشگاه: 'title',
+  عنوان: 'title',
+  contactname: 'contactName',
+  owner: 'contactName',
+  مالک: 'contactName',
+  مسئول: 'contactName',
+  ناممالک: 'contactName',
+  ناممخاطب: 'contactName',
+  mobile: 'mobile',
+  phone: 'mobile',
+  tel: 'mobile',
+  موبایل: 'mobile',
+  شماره: 'mobile',
+  شمارهتماس: 'mobile',
+  تلفن: 'phone',
+  تلفنثابت: 'phone',
+  city: 'city',
+  شهر: 'city',
+  region: 'region',
+  منطقه: 'region',
+  محله: 'region',
+  trade: 'trade',
+  صنف: 'trade',
+  رسته: 'trade',
+  source: 'source',
+  منبع: 'source',
+  منبعلید: 'source',
+  notes: 'notes',
+  توضیحات: 'notes',
+  یادداشت: 'notes',
+};
+
+const LEAD_FIELDS: ExcelFieldOption[] = [
+  { key: 'title', label: 'نام / فروشگاه', required: true },
+  { key: 'mobile', label: 'موبایل', required: true },
+  { key: 'contactName', label: 'نام مخاطب / مالک' },
+  { key: 'phone', label: 'تلفن' },
+  { key: 'city', label: 'شهر' },
+  { key: 'region', label: 'منطقه' },
+  { key: 'trade', label: 'صنف' },
+  { key: 'source', label: 'منبع' },
+  { key: 'notes', label: 'توضیحات' },
+];
+
 @Injectable()
 export class LeadsImportService {
   private readonly logger = new Logger(LeadsImportService.name);
@@ -17,6 +74,22 @@ export class LeadsImportService {
     private readonly leads: LeadsService,
   ) {}
 
+  preview(file: Express.Multer.File): Promise<ExcelPreviewResult> {
+    return previewExcel(file, LEAD_ALIASES, LEAD_FIELDS);
+  }
+
+  async rowsFromFile(
+    file: Express.Multer.File,
+    mappingRaw?: string,
+  ): Promise<Array<Record<string, string>>> {
+    const rows = await readMappedRows(
+      file,
+      LEAD_ALIASES,
+      parseExcelMapping(mappingRaw),
+    );
+    return rows.map((r) => this.normalizeRow(r));
+  }
+
   async enqueue(
     organizationId: string,
     createdById: string,
diff --git a/apps/api/src/leads/leads.controller.ts b/apps/api/src/leads/leads.controller.ts
index 429590e..a175a91 100644
--- a/apps/api/src/leads/leads.controller.ts
+++ b/apps/api/src/leads/leads.controller.ts
@@ -25,7 +25,6 @@ import { CurrentUser } from '../auth/current-user.decorator';
 import type { Actor } from '../common/record-scope';
 import { OrgModuleGuard } from '../billing/org-module.guard';
 import { RequireOrgModule } from '../billing/org-module.decorator';
-import { cellStr } from '../common/excel';
 import { brand } from '@mento/shared';
 import {
   AssignLeadsDto,
@@ -139,36 +138,43 @@ export class LeadsController {
     );
   }
 
+  @Post('import/preview')
+  @UseGuards(RolesGuard)
+  @Roles('owner', 'admin')
+  @UseInterceptors(
+    FileInterceptor('file', {
+      storage: memoryStorage(),
+      limits: { fileSize: 15_000_000 },
+    }),
+  )
+  importPreview(@UploadedFile() file?: Express.Multer.File) {
+    if (!file?.buffer?.length) {
+      throw new BadRequestException('فایل ارسال نشده');
+    }
+    return this.imports.preview(file);
+  }
+
   @Post('import/file')
   @UseGuards(RolesGuard)
   @Roles('owner', 'admin')
-  @UseInterceptors(FileInterceptor('file'))
+  @UseInterceptors(
+    FileInterceptor('file', {
+      storage: memoryStorage(),
+      limits: { fileSize: 15_000_000 },
+    }),
+  )
   async importFile(
     @CurrentUser() user: Actor,
     @UploadedFile() file?: Express.Multer.File,
+    @Body('mapping') mapping?: string,
   ) {
     if (!file?.buffer?.length) {
       throw new BadRequestException('فایل ارسال نشده');
     }
-    const wb = new ExcelJS.Workbook();
-    await wb.xlsx.load(Uint8Array.from(file.buffer) as unknown as ExcelJS.Buffer);
-    const sheet = wb.worksheets[0];
-    if (!sheet) throw new BadRequestException('برگه اکسل خالی است');
-    const headerRow = sheet.getRow(1);
-    const headers: string[] = [];
-    headerRow.eachCell({ includeEmpty: true }, (cell, col) => {
-      headers[col - 1] = cellStr(cell.value);
-    });
-    const rows: Array<Record<string, string>> = [];
-    sheet.eachRow({ includeEmpty: false }, (row, rowNumber) => {
-      if (rowNumber === 1) return;
-      const obj: Record<string, string> = {};
-      headers.forEach((h, i) => {
-        if (!h) return;
-        obj[h] = cellStr(row.getCell(i + 1).value);
-      });
-      if (Object.values(obj).some((v) => v.trim())) rows.push(obj);
-    });
+    const rows = await this.imports.rowsFromFile(file, mapping);
+    if (!rows.length) {
+      throw new BadRequestException('ردیفی برای ایمپورت نیست');
+    }
     return this.imports.enqueue(
       user.organizationId,
       user.userId,
diff --git a/apps/api/src/platform/platform.controller.ts b/apps/api/src/platform/platform.controller.ts
index 1da39ab..9a3d7fe 100644
--- a/apps/api/src/platform/platform.controller.ts
+++ b/apps/api/src/platform/platform.controller.ts
@@ -20,6 +20,7 @@ import {
   UpdatePlatformOrganizationDto,
   UpdatePlatformStatusDto,
 } from './dto';
+import { UpdateConversationSettingsDto } from '../conversations/dto';
 import { PlatformAuthGuard } from './platform-auth.guard';
 import type { PlatformActor } from './platform-jwt.strategy';
 import { PlatformService } from './platform.service';
@@ -129,6 +130,19 @@ export class PlatformController {
     return this.platform.updateOrganizationModules(id, dto);
   }
 
+  @Get('organizations/:id/conversations/settings')
+  getOrganizationConversationSettings(@Param('id') id: string) {
+    return this.conversations.getSettings(id);
+  }
+
+  @Patch('organizations/:id/conversations/settings')
+  updateOrganizationConversationSettings(
+    @Param('id') id: string,
+    @Body() dto: UpdateConversationSettingsDto,
+  ) {
+    return this.conversations.upsertSettingsForOrganization(id, dto);
+  }
+
   @Patch('memberships/:id')
   setMembershipActive(
     @Param('id') id: string,
diff --git a/apps/web/src/components/ExcelImportFlow.vue b/apps/web/src/components/ExcelImportFlow.vue
index 3544443..036b14a 100644
--- a/apps/web/src/components/ExcelImportFlow.vue
+++ b/apps/web/src/components/ExcelImportFlow.vue
@@ -13,7 +13,7 @@ const props = defineProps<{
 
 const emit = defineEmits<{
   start: [];
-  done: [ImportContactsResult];
+  done: [ImportContactsResult | Record<string, unknown>];
   fail: [string];
   settled: [];
 }>();
@@ -64,9 +64,13 @@ async function postImport(file: File, map?: Record<string, string>) {
   if (map && Object.values(map).some(Boolean)) {
     form.append('mapping', JSON.stringify(map));
   }
-  const { data } = await api.post<ImportContactsResult>(props.importPath, form, {
-    headers: { 'Content-Type': undefined },
-  });
+  const { data } = await api.post<ImportContactsResult | Record<string, unknown>>(
+    props.importPath,
+    form,
+    {
+      headers: { 'Content-Type': undefined },
+    },
+  );
   return data;
 }
 
diff --git a/apps/web/src/layouts/AppLayout.vue b/apps/web/src/layouts/AppLayout.vue
index 3ae1246..2bc3763 100644
--- a/apps/web/src/layouts/AppLayout.vue
+++ b/apps/web/src/layouts/AppLayout.vue
@@ -64,7 +64,8 @@ const salesActive = computed(() =>
 );
 const activitiesActive = computed(() => pathIn(['/activities']));
 const notesActive = computed(() => route.path === '/notes' || route.path.startsWith('/notes/'));
-const supportActive = computed(() => pathIn(['/tickets', '/conversations']));
+const conversationsActive = computed(() => pathIn(['/conversations']));
+const supportActive = computed(() => pathIn(['/tickets']));
 const automationsActive = computed(
   () =>
     route.path.startsWith('/settings/automations') ||
@@ -91,13 +92,13 @@ const settingsActive = computed(() =>
     '/settings/tahesab',
     '/settings/woocommerce',
     '/settings/voip',
-    '/settings/conversations',
     '/settings/faq',
   ]),
 );
 const moreSectionActive = computed(
   () =>
     notesActive.value ||
+    conversationsActive.value ||
     supportActive.value ||
     loyaltyActive.value ||
     reportsActive.value ||
@@ -492,6 +493,18 @@ onUnmounted(() => {
             </button>
           </div>
 
+          <RouterLink
+            v-if="moduleAllowed('conversations')"
+            to="/conversations"
+            class="nav-item"
+            title="گفتگو"
+            :class="{ 'router-link-active': conversationsActive }"
+            @click="closeHub(); closeMenu()"
+          >
+            <UiIcon name="chat" :size="collapsed ? 20 : 18" />
+            <span>گفتگو</span>
+          </RouterLink>
+
           <RouterLink
             to="/notes"
             class="nav-item"
@@ -831,6 +844,16 @@ onUnmounted(() => {
           <UiIcon name="document" :size="18" />
           <span>یادداشت‌ها</span>
         </RouterLink>
+        <RouterLink
+          v-if="moduleAllowed('conversations')"
+          to="/conversations"
+          class="nav-item"
+          :class="{ 'router-link-active': conversationsActive }"
+          @click="closeHub(); closeMore()"
+        >
+          <UiIcon name="chat" :size="18" />
+          <span>گفتگو</span>
+        </RouterLink>
         <button
           class="nav-item nav-fold-btn"
           type="button"
diff --git a/apps/web/src/lib/nav-hubs.ts b/apps/web/src/lib/nav-hubs.ts
index 129b783..e081255 100644
--- a/apps/web/src/lib/nav-hubs.ts
+++ b/apps/web/src/lib/nav-hubs.ts
@@ -247,12 +247,6 @@ export const NAV_HUBS: NavHubDef[] = [
     shortcuts: [
       { to: '/tickets/new', title: 'تیکت جدید', icon: 'plus', module: 'tickets' },
       { to: '/tickets', title: 'تیکت‌ها', icon: 'chat', module: 'tickets' },
-      {
-        to: '/conversations',
-        title: 'گفتگو',
-        icon: 'chat',
-        module: 'conversations',
-      },
     ],
     cards: [
       {
@@ -263,14 +257,6 @@ export const NAV_HUBS: NavHubDef[] = [
         tint: 'peach',
         module: 'tickets',
       },
-      {
-        to: '/conversations',
-        title: 'گفتگوی درون‌سازمانی',
-        desc: 'پیام خصوصی و گروه بین همکاران',
-        icon: 'chat',
-        tint: 'violet',
-        module: 'conversations',
-      },
     ],
   },
   {
@@ -484,15 +470,6 @@ export const NAV_HUBS: NavHubDef[] = [
         module: 'voip',
         admin: true,
       },
-      {
-        to: '/settings/conversations',
-        title: 'گفتگوی درون‌سازمانی',
-        desc: 'اتصال به سرویس چت (Host و API Key)',
-        icon: 'chat',
-        tint: 'violet',
-        module: 'conversations',
-        admin: true,
-      },
       {
         to: '/settings/faq',
         title: 'FAQ',
diff --git a/apps/web/src/router/index.ts b/apps/web/src/router/index.ts
index 2325648..ec09e70 100644
--- a/apps/web/src/router/index.ts
+++ b/apps/web/src/router/index.ts
@@ -349,12 +349,6 @@ export const router = createRouter({
           component: () => import('@/views/VoipSettingsView.vue'),
           meta: { roles: ['owner', 'admin'] as UserRole[] },
         },
-        {
-          path: 'settings/conversations',
-          name: 'conversations-settings',
-          component: () => import('@/views/ConversationsSettingsView.vue'),
-          meta: { roles: ['owner', 'admin'] as UserRole[] },
-        },
         {
           path: 'settings/faq',
           name: 'faq-settings',
diff --git a/apps/web/src/views/ConversationsSettingsView.vue b/apps/web/src/views/ConversationsSettingsView.vue
deleted file mode 100644
index 78f5930..0000000
--- a/apps/web/src/views/ConversationsSettingsView.vue
+++ /dev/null
@@ -1,147 +0,0 @@
-<script setup lang="ts">
-import { onMounted, reactive, ref } from 'vue';
-import { RouterLink } from 'vue-router';
-import axios from 'axios';
-import { api } from '@/lib/api';
-import type { ConversationSettingsDto, UpdateConversationSettingsRequest } from '@mento/shared';
-import { UiButton, UiCard, UiField, UiInput, UiPageHeader } from '@/components/ui';
-
-const loading = ref(false);
-const saving = ref(false);
-const error = ref('');
-const ok = ref('');
-
-const form = reactive({
-  chatHost: '',
-  apiKey: '',
-  uploadUrl: '',
-  downloadUrl: '',
-});
-const apiKeySet = ref(false);
-
-async function load() {
-  loading.value = true;
-  error.value = '';
-  try {
-    const { data } = await api.get<ConversationSettingsDto>('/conversations/settings');
-    form.chatHost = data.chatHost;
-    form.uploadUrl = data.uploadUrl;
-    form.downloadUrl = data.downloadUrl;
-    apiKeySet.value = data.apiKeySet;
-    form.apiKey = '';
-  } catch (e) {
-    if (axios.isAxiosError(e) && e.response?.status === 403) {
-      error.value = 'ماژول گفتگو برای این محیط فعال نیست.';
-    } else {
-      error.value = 'بارگذاری تنظیمات ناموفق بود.';
-    }
-  } finally {
-    loading.value = false;
-  }
-}
-
-async function save() {
-  saving.value = true;
-  error.value = '';
-  ok.value = '';
-  try {
-    const payload: UpdateConversationSettingsRequest = {
-      chatHost: form.chatHost.trim(),
-      uploadUrl: form.uploadUrl.trim() || undefined,
-      downloadUrl: form.downloadUrl.trim() || undefined,
-    };
-    if (form.apiKey.trim()) payload.apiKey = form.apiKey.trim();
-    const { data } = await api.patch<ConversationSettingsDto>('/conversations/settings', payload);
-    apiKeySet.value = data.apiKeySet;
-    form.apiKey = '';
-    ok.value = 'ذخیره شد.';
-  } catch (e) {
-    if (axios.isAxiosError(e)) {
-      error.value =
-        (e.response?.data as { message?: string })?.message ?? 'ذخیره ناموفق بود.';
-    } else {
-      error.value = 'ذخیره ناموفق بود.';
-    }
-  } finally {
-    saving.value = false;
-  }
-}
-
-onMounted(() => void load());
-</script>
-
-<template>
-  <div class="page">
-    <UiPageHeader
-      title="تنظیمات گفتگوی درون‌سازمانی"
-      subtitle="اتصال به سرویس گفتگو (REST و WebSocket) — هر محیط CRM جداگانه."
-    >
-      <template #actions>
-        <RouterLink to="/conversations" class="link-back">بازگشت به گفتگو</RouterLink>
-      </template>
-    </UiPageHeader>
-
-    <p v-if="error" class="banner err">{{ error }}</p>
-    <p v-if="ok" class="banner ok">{{ ok }}</p>
-
-    <UiCard v-if="!loading" class="form-card">
-      <UiField label="Host سرویس چت" hint="بدون https — مثال: chat.montest.ir">
-        <UiInput v-model="form.chatHost" dir="ltr" autocomplete="off" />
-      </UiField>
-      <UiField
-        :label="apiKeySet ? 'API Key (برای تغییر وارد کنید)' : 'API Key'"
-        hint="فقط روی سرور ذخیره می‌شود."
-      >
-        <UiInput v-model="form.apiKey" type="password" dir="ltr" autocomplete="new-password" />
-      </UiField>
-      <UiField label="آدرس آپلود فایل">
-        <UiInput v-model="form.uploadUrl" dir="ltr" />
-      </UiField>
-      <UiField label="آدرس پایه دانلود فایل">
-        <UiInput v-model="form.downloadUrl" dir="ltr" />
-      </UiField>
-      <div class="actions">
-        <UiButton :disabled="saving" @click="save">
-          {{ saving ? 'در حال ذخیره…' : 'ذخیره' }}
-        </UiButton>
-      </div>
-    </UiCard>
-    <p v-else class="muted">در حال بارگذاری…</p>
-  </div>
-</template>
-
-<style scoped>
-.page {
-  max-width: 640px;
-  margin: 0 auto;
-  padding: 1rem 1.25rem 2rem;
-}
-.link-back {
-  font-size: 0.9rem;
-  color: var(--brand);
-}
-.banner {
-  padding: 0.65rem 0.85rem;
-  border-radius: 10px;
-  margin-bottom: 0.75rem;
-}
-.banner.err {
-  background: #fef2f2;
-  color: #b91c1c;
-}
-.banner.ok {
-  background: #ecfdf5;
-  color: #047857;
-}
-.form-card {
-  display: grid;
-  gap: 1rem;
-}
-.actions {
-  display: flex;
-  justify-content: flex-end;
-}
-.muted {
-  color: var(--muted);
-}
-</style>
diff --git a/apps/web/src/views/ConversationsView.vue b/apps/web/src/views/ConversationsView.vue
index fe205e3..ddaa8ed 100644
--- a/apps/web/src/views/ConversationsView.vue
+++ b/apps/web/src/views/ConversationsView.vue
@@ -1,6 +1,5 @@
 <script setup lang="ts">
 import { computed, nextTick, onMounted, ref, watch } from 'vue';
-import { RouterLink } from 'vue-router';
 import axios from 'axios';
 import { api } from '@/lib/api';
 import type {
@@ -8,13 +7,11 @@ import type {
   ConversationPeerDto,
   ConversationRoomDto,
 } from '@mento/shared';
-import { useAuthStore } from '@/stores/auth';
 import { formatClockFa, toFaDigits } from '@/lib/jalali';
 import { useOrgChat } from '@/lib/useOrgChat';
 import UiIcon from '@/components/UiIcon.vue';
 import UserAvatar from '@/components/UserAvatar.vue';
 
-const auth = useAuthStore();
 const access = ref<ConversationAccessDto | null>(null);
 const rooms = ref<ConversationRoomDto[]>([]);
 const peers = ref<ConversationPeerDto[]>([]);
@@ -188,11 +185,8 @@ onMounted(() => {
         <h1>گفتگو</h1>
         <p class="sub">فضای زنده برای هماهنگی تیم — بدون پیام‌رسان بیرونی.</p>
       </div>
-      <div class="head-actions">
+        <div class="head-actions">
         <span class="ws-pill" :data-state="status">{{ status === 'open' ? 'آنلاین' : '…' }}</span>
-        <RouterLink v-if="auth.user?.role === 'owner' || auth.user?.role === 'admin'" to="/settings/conversations" class="gear">
-          <UiIcon name="settings" :size="18" />
-        </RouterLink>
       </div>
     </header>
 
diff --git a/apps/web/src/views/LeadsView.vue b/apps/web/src/views/LeadsView.vue
index 8f91bb4..f006ba6 100644
--- a/apps/web/src/views/LeadsView.vue
+++ b/apps/web/src/views/LeadsView.vue
@@ -17,6 +17,7 @@ import {
   UiPageHeader,
 } from '@/components/ui';
 import UiIcon from '@/components/UiIcon.vue';
+import ExcelImportFlow from '@/components/ExcelImportFlow.vue';
 import PhoneContactsImport from '@/components/PhoneContactsImport.vue';
 import {
   filterPhoneContacts,
@@ -120,7 +121,6 @@ const assignOpen = ref(false);
 const stageOpen = ref(false);
 const assignUserId = ref('');
 const bulkStageId = ref('');
-const fileInput = ref<HTMLInputElement | null>(null);
 const importJob = ref<LeadImportJobDto | null>(null);
 const createOpen = ref(false);
 const createBusy = ref(false);
@@ -935,27 +935,28 @@ function startImportPoll(jobId: string) {
   importTimer = setInterval(() => void pollImport(jobId), 1500);
 }
 
-async function onImportFile(ev: Event) {
-  const input = ev.target as HTMLInputElement;
-  const file = input.files?.[0];
-  input.value = '';
-  if (!file) return;
+function onExcelImportStart() {
   busy.value = true;
-  error.value = '';
   okMsg.value = '';
-  try {
-    const form = new FormData();
-    form.append('file', file);
-    const { data: job } = await api.post<LeadImportJobDto>('/leads/import/file', form, {
-      headers: { 'Content-Type': 'multipart/form-data' },
-    });
-    importJob.value = job;
-    startImportPoll(job.id);
-  } catch {
+  error.value = '';
+}
+
+function onExcelImportDone(result: Record<string, unknown> | LeadImportJobDto) {
+  const job = result as LeadImportJobDto;
+  if (!job?.id) {
     error.value = 'ورود فایل ناموفق بود.';
-  } finally {
-    busy.value = false;
+    return;
   }
+  importJob.value = job;
+  startImportPoll(job.id);
+}
+
+function onExcelImportFail(message: string) {
+  error.value = message;
+}
+
+function onExcelImportSettled() {
+  busy.value = false;
 }
 
 function onPhoneImportStart() {
@@ -1034,22 +1035,20 @@ onBeforeUnmount(() => {
           <span class="btn-full">خروجی اکسل</span>
           <span class="btn-short">خروجی</span>
         </UiButton>
-        <UiButton
-          variant="ghost"
-          size="sm"
+        <ExcelImportFlow
+          preview-path="/leads/import/preview"
+          import-path="/leads/import/file"
           :disabled="busy"
-          @click.stop="fileInput?.click()"
+          @start="onExcelImportStart"
+          @done="onExcelImportDone"
+          @fail="onExcelImportFail"
+          @settled="onExcelImportSettled"
         >
-          <span class="btn-full">ورود از اکسل</span>
-          <span class="btn-short">ورود</span>
-        </UiButton>
-        <input
-          ref="fileInput"
-          type="file"
-          accept=".xlsx,.xls,.csv"
-          hidden
-          @change="onImportFile"
-        />
+          <UiButton variant="ghost" size="sm" :disabled="busy">
+            <span class="btn-full">ورود از اکسل</span>
+            <span class="btn-short">ورود</span>
+          </UiButton>
+        </ExcelImportFlow>
         <input
           ref="logoFileInput"
           type="file"
@@ -1565,9 +1564,18 @@ onBeforeUnmount(() => {
       <template #action>
         <div class="empty-actions">
           <UiButton variant="primary" @click="openCreate">ثبت لید جدید</UiButton>
-          <UiButton v-if="isAdmin" variant="ghost" :disabled="busy" @click="fileInput?.click()">
-            ورود از فایل
-          </UiButton>
+          <ExcelImportFlow
+            v-if="isAdmin"
+            preview-path="/leads/import/preview"
+            import-path="/leads/import/file"
+            :disabled="busy"
+            @start="onExcelImportStart"
+            @done="onExcelImportDone"
+            @fail="onExcelImportFail"
+            @settled="onExcelImportSettled"
+          >
+            <UiButton variant="ghost" :disabled="busy">ورود از فایل</UiButton>
+          </ExcelImportFlow>
         </div>
       </template>
     </UiEmptyState>
diff --git a/apps/web/src/views/adm/AdmOrganizationsView.vue b/apps/web/src/views/adm/AdmOrganizationsView.vue
index a907354..9e36ef8 100644
--- a/apps/web/src/views/adm/AdmOrganizationsView.vue
+++ b/apps/web/src/views/adm/AdmOrganizationsView.vue
@@ -4,10 +4,12 @@ import axios from 'axios';
 import type {
   ApplyBillingPlanRequest,
   BillingPlanCode,
+  ConversationSettingsDto,
   CreatePlatformOrganizationRequest,
   OrgModuleKey,
   PlatformOrganizationDto,
   PlatformUserDto,
+  UpdateConversationSettingsRequest,
   UpdatePlatformOrganizationRequest,
   UserRole,
 } from '@mento/shared';
@@ -55,6 +57,16 @@ const editForm = reactive({
 const moduleDraft = ref<OrgModuleKey[]>([]);
 const savingModules = ref(false);
 
+const chatForm = reactive({
+  chatHost: '',
+  apiKey: '',
+  uploadUrl: '',
+  downloadUrl: '',
+});
+const chatApiKeySet = ref(false);
+const savingChat = ref(false);
+const chatLoadedFor = ref<string | null>(null);
+
 function fieldLabel(value?: string | null) {
   if (!value) return '—';
   return isBusinessField(value) ? BUSINESS_FIELD_LABELS[value] : value;
@@ -98,6 +110,7 @@ async function toggleOpen(org: PlatformOrganizationDto) {
     openId.value = null;
     detail.value = null;
     editingId.value = null;
+    chatLoadedFor.value = null;
     return;
   }
   openId.value = org.id;
@@ -108,11 +121,56 @@ async function toggleOpen(org: PlatformOrganizationDto) {
     );
     detail.value = data;
     moduleDraft.value = [...(data.enabledModules ?? [])];
+    await loadChatSettings(org.id);
   } catch (e) {
     error.value = apiError(e, 'بارگذاری اعضا ناموفق بود');
   }
 }
 
+async function loadChatSettings(orgId: string) {
+  try {
+    const { data } = await platformApi.get<ConversationSettingsDto>(
+      `/platform/organizations/${orgId}/conversations/settings`,
+    );
+    chatForm.chatHost = data.chatHost;
+    chatForm.uploadUrl = data.uploadUrl;
+    chatForm.downloadUrl = data.downloadUrl;
+    chatApiKeySet.value = data.apiKeySet;
+    chatForm.apiKey = '';
+    chatLoadedFor.value = orgId;
+  } catch (e) {
+    error.value = apiError(e, 'بارگذاری تنظیمات گفتگو ناموفق بود');
+  }
+}
+
+async function saveChatSettings(orgId: string) {
+  savingChat.value = true;
+  error.value = '';
+  success.value = '';
+  try {
+    const payload: UpdateConversationSettingsRequest = {
+      chatHost: chatForm.chatHost.trim(),
+      uploadUrl: chatForm.uploadUrl.trim() || undefined,
+      downloadUrl: chatForm.downloadUrl.trim() || undefined,
+    };
+    if (chatForm.apiKey.trim()) payload.apiKey = chatForm.apiKey.trim();
+    const { data } = await platformApi.patch<ConversationSettingsDto>(
+      `/platform/organizations/${orgId}/conversations/settings`,
+      payload,
+    );
+    chatApiKeySet.value = data.apiKeySet;
+    chatForm.apiKey = '';
+    chatForm.chatHost = data.chatHost;
+    chatForm.uploadUrl = data.uploadUrl;
+    chatForm.downloadUrl = data.downloadUrl;
+    success.value = 'تنظیمات گفتگو ذخیره شد';
+  } catch (e) {
+    error.value = apiError(e, 'ذخیره تنظیمات گفتگو ناموفق بود');
+  } finally {
+    savingChat.value = false;
+  }
+}
+
 function startEdit(org: PlatformOrganizationDto) {
   editingId.value = org.id;
   editForm.name = org.name;
@@ -469,6 +527,51 @@ onMounted(() => {
             </div>
           </div>
 
+          <div class="chat-settings">
+            <div class="modules-head">
+              <strong>تنظیمات گفتگو</strong>
+              <button
+                class="btn"
+                type="button"
+                :disabled="savingChat || chatLoadedFor !== org.id"
+                @click="saveChatSettings(org.id)"
+              >
+                {{ savingChat ? 'ذخیره…' : 'ذخیره گفتگو' }}
+              </button>
+            </div>
+            <p class="chat-hint">
+              Host، API Key و آدرس آپلود/دانلود — فقط از سوپرادمین و برای همین محیط.
+            </p>
+            <div class="chat-grid">
+              <label>
+                <span>Host سرویس چت</span>
+                <input
+                  v-model="chatForm.chatHost"
+                  dir="ltr"
+                  placeholder="chat.example.ir"
+                  autocomplete="off"
+                />
+              </label>
+              <label>
+                <span>{{ chatApiKeySet ? 'API Key (برای تغییر وارد کنید)' : 'API Key' }}</span>
+                <input
+                  v-model="chatForm.apiKey"
+                  type="password"
+                  dir="ltr"
+                  autocomplete="new-password"
+                />
+              </label>
+              <label>
+                <span>آدرس آپلود فایل</span>
+                <input v-model="chatForm.uploadUrl" dir="ltr" />
+              </label>
+              <label>
+                <span>آدرس پایه دانلود فایل</span>
+                <input v-model="chatForm.downloadUrl" dir="ltr" />
+              </label>
+            </div>
+          </div>
+
           <p v-if="!detail?.members?.length" class="muted">عضوی ثبت نشده.</p>
           <ul v-else>
             <li v-for="member in detail.members" :key="member.membershipId">
@@ -716,6 +819,33 @@ label span {
   border: 1px solid var(--line);
 }
 
+.chat-settings {
+  display: grid;
+  gap: 0.75rem;
+  padding: 0.85rem;
+  border-radius: 12px;
+  background: #f5f3ff;
+  border: 1px solid #e9e5ff;
+}
+
+.chat-hint {
+  margin: 0;
+  font-size: 0.82rem;
+  color: var(--muted);
+}
+
+.chat-grid {
+  display: grid;
+  grid-template-columns: repeat(2, minmax(0, 1fr));
+  gap: 0.75rem;
+}
+
+@media (max-width: 720px) {
+  .chat-grid {
+    grid-template-columns: 1fr;
+  }
+}
+
 .modules-head,
 .mod-group-head {
   display: flex;
diff --git a/packages/shared/src/index.ts b/packages/shared/src/index.ts
index 9f58ba1..1fa5c31 100644
--- a/packages/shared/src/index.ts
+++ b/packages/shared/src/index.ts
@@ -199,7 +199,7 @@ export const ORG_MODULE_LABELS: Record<OrgModuleKey, string> = {
   woocommerce: "ووکامرس",
   voip: "تلفن سازمانی",
   reservations: "رزرو و نوبت‌دهی",
-  conversations: "گفتگوی درون‌سازمانی",
+  conversations: "گفتگو",
 };
 
 export const ORG_MODULE_GROUPS: Array<{
@@ -358,7 +358,7 @@ export const ROLE_PERMISSION_ITEMS: Array<{
   { key: "notes", label: "یادداشت‌ها" },
   { key: "reports", label: "گزارش‌ها" },
   { key: "audit", label: "لاگ فعالیت کاربران" },
-  { key: "conversations", label: "گفتگوی درون‌سازمانی" },
+  { key: "conversations", label: "گفتگو" },
   { key: "conversations_groups", label: "ساخت گروه گفتگو" },
 ];