CRM_Montzar/packages/shared/src/index.ts

export type UserRole = "owner" | "admin" | "sales" | "support";

export const USER_ROLES: UserRole[] = ["owner", "admin", "sales", "support"];

export const USER_ROLE_LABELS: Record<UserRole, string> = {
  owner: "مالک",
  admin: "مدیر",
  sales: "فروش",
  support: "پشتیبانی",
};

/** تنظیمات سازمانی و مدیریت کاربران */
export function canManageSettings(role: UserRole | string | null | undefined): boolean {
  return role === "owner" || role === "admin";
}

export function canManageUsers(role: UserRole | string | null | undefined): boolean {
  return role === "owner" || role === "admin";
}

/** مشاهده همه پرونده‌های سازمان (نه فقط مالکیت خود) */
export function canViewAllRecords(role: UserRole | string | null | undefined): boolean {
  return role === "owner" || role === "admin";
}

/** تغییر مالک پرونده */
export function canReassignRecords(role: UserRole | string | null | undefined): boolean {
  return role === "owner" || role === "admin";
}

export interface AuthUserDto {
  id: string;
  email: string;
  fullName: string;
  role: UserRole;
  organizationId: string;
}

export interface OrgUserDto {
  id: string;
  email: string;
  fullName: string;
  role: UserRole;
  createdAt: string;
}

export interface InviteUserRequest {
  email: string;
  fullName: string;
  password: string;
  role: Exclude<UserRole, "owner">;
}

export interface UpdateUserRoleRequest {
  role: UserRole;
}

export type DealStatus = "open" | "won" | "lost";

export interface ApiErrorBody {
  statusCode: number;
  message: string | string[];
  error?: string;
}

export interface LoginRequest {
  email: string;
  password: string;
}

export interface LoginResponse {
  accessToken: string;
  user: AuthUserDto;
}

export interface OrganizationDto {
  id: string;
  name: string;
  slug: string;
  baseCurrency: string;
  enabledCurrencies: string[];
  exchangeRates: ExchangeRateDto[];
}

export interface ExchangeRateDto {
  currency: string;
  rateToBase: number;
  updatedAt: string;
}

export interface UpdateOrgCurrenciesRequest {
  baseCurrency?: string;
  enabledCurrencies?: string[];
  /** نرخ‌ها نسبت به ارز پایه؛ ارز پایه نیازی به نرخ ندارد */
  rates?: Array<{ currency: string; rateToBase: number }>;
}

export const CURRENCY_CATALOG: Array<{
  code: string;
  labelFa: string;
  suffix: string;
}> = [
  { code: "IRR", labelFa: "ریال ایران", suffix: "ریال" },
  { code: "USD", labelFa: "دلار آمریکا", suffix: "دلار" },
  { code: "EUR", labelFa: "یورو", suffix: "یورو" },
  { code: "AED", labelFa: "درهم امارات", suffix: "درهم" },
  { code: "TRY", labelFa: "لیر ترکیه", suffix: "لیر" },
  { code: "GBP", labelFa: "پوند انگلیس", suffix: "پوند" },
];

export function currencySuffix(code: string): string {
  return CURRENCY_CATALOG.find((c) => c.code === code)?.suffix ?? code;
}

export function formatMoneyAmount(amount: number, currency = "IRR"): string {
  try {
    const n = new Intl.NumberFormat("fa-IR").format(amount);
    return `${n} ${currencySuffix(currency)}`;
  } catch {
    return `${amount} ${currency}`;
  }
}

export interface HealthResponse {
  status: "ok";
  service: string;
  timestamp: string;
}

export interface CompanySummaryDto {
  id: string;
  name: string;
}

export interface CompanyDto {
  id: string;
  name: string;
  nationalId: string | null;
  phone: string | null;
  email: string | null;
  website: string | null;
  address: string | null;
  notes: string | null;
  customFields: Record<string, unknown>;
  peopleCount: number;
  owner: UserSummaryDto | null;
  createdAt: string;
  updatedAt: string;
}

export interface CreateCompanyRequest {
  name: string;
  nationalId?: string;
  phone?: string;
  email?: string;
  website?: string;
  address?: string;
  notes?: string;
  customFields?: Record<string, unknown>;
  ownerId?: string | null;
}

export type UpdateCompanyRequest = Partial<CreateCompanyRequest>;

export interface LoyaltyTierSummaryDto {
  id: string;
  name: string;
  minPoints: number;
  color: string | null;
}

export interface PersonDto {
  id: string;
  firstName: string;
  lastName: string;
  fullName: string;
  email: string | null;
  phone: string | null;
  mobile: string | null;
  position: string | null;
  notes: string | null;
  customFields: Record<string, unknown>;
  loyaltyPoints: number;
  loyaltyTier: LoyaltyTierSummaryDto | null;
  company: CompanySummaryDto | null;
  owner: UserSummaryDto | null;
  createdAt: string;
  updatedAt: string;
}

export interface CreatePersonRequest {
  firstName: string;
  lastName: string;
  email?: string;
  phone?: string;
  mobile?: string;
  position?: string;
  notes?: string;
  companyId?: string | null;
  customFields?: Record<string, unknown>;
  ownerId?: string | null;
}

export type UpdatePersonRequest = Partial<CreatePersonRequest>;

export interface PaginatedResponse<T> {
  items: T[];
  total: number;
  page: number;
  limit: number;
}

export interface PersonSummaryDto {
  id: string;
  fullName: string;
}

export interface UserSummaryDto {
  id: string;
  fullName: string;
}

export interface PipelineStageDto {
  id: string;
  name: string;
  position: number;
  isWon: boolean;
  isLost: boolean;
}

export interface PipelineDto {
  id: string;
  name: string;
  isDefault: boolean;
  stages: PipelineStageDto[];
}

export interface DealDto {
  id: string;
  title: string;
  amount: number | null;
  currency: string;
  status: DealStatus;
  source: string | null;
  lostReason: string | null;
  notes: string | null;
  tags: string[];
  isStale: boolean;
  isRotten: boolean;
  customFields: Record<string, unknown>;
  expectedCloseAt: string | null;
  position: number;
  pipelineId: string;
  stageId: string;
  person: PersonSummaryDto | null;
  company: CompanySummaryDto | null;
  owner: UserSummaryDto | null;
  lineItems: DealLineItemDto[];
  createdAt: string;
  updatedAt: string;
}

export interface PipelineBoardStageDto extends PipelineStageDto {
  deals: DealDto[];
  totalAmount: number;
}

export interface PipelineBoardDto {
  pipeline: PipelineDto;
  stages: PipelineBoardStageDto[];
}

export interface CreatePipelineRequest {
  name: string;
}

export interface CreateDealRequest {
  title: string;
  pipelineId?: string;
  stageId?: string;
  amount?: number | null;
  currency?: string;
  source?: string;
  notes?: string;
  tags?: string[];
  isStale?: boolean;
  isRotten?: boolean;
  expectedCloseAt?: string | null;
  personId?: string | null;
  companyId?: string | null;
  ownerId?: string | null;
  customFields?: Record<string, unknown>;
  lineItems?: DealLineItemInput[];
}

export interface UpdateDealRequest {
  title?: string;
  amount?: number | null;
  currency?: string;
  source?: string;
  notes?: string;
  tags?: string[];
  isStale?: boolean;
  isRotten?: boolean;
  lostReason?: string | null;
  expectedCloseAt?: string | null;
  personId?: string | null;
  companyId?: string | null;
  ownerId?: string | null;
  customFields?: Record<string, unknown>;
  lineItems?: DealLineItemInput[];
}

export interface MoveDealRequest {
  stageId: string;
  position?: number;
}

export type ActivityType = "call" | "meeting" | "task" | "note";
export type ActivityStatus = "open" | "done" | "canceled";
export type ActivityPriority = "very_low" | "low" | "medium" | "high" | "very_high";
export type ActivityFilter = "today" | "overdue" | "upcoming" | "done" | "all";

export type CustomFieldEntity = "person" | "company" | "deal";
export type CustomFieldType = "text" | "number" | "date" | "boolean" | "select";

export interface CustomFieldDefinitionDto {
  id: string;
  entityType: CustomFieldEntity;
  key: string;
  label: string;
  fieldType: CustomFieldType;
  options: string[];
  required: boolean;
  position: number;
  isActive: boolean;
  createdAt: string;
  updatedAt: string;
}

export interface CreateCustomFieldRequest {
  entityType: CustomFieldEntity;
  label: string;
  key?: string;
  fieldType?: CustomFieldType;
  options?: string[];
  required?: boolean;
  position?: number;
  isActive?: boolean;
}

export interface UpdateCustomFieldRequest {
  label?: string;
  fieldType?: CustomFieldType;
  options?: string[];
  required?: boolean;
  position?: number;
  isActive?: boolean;
}

export interface DealSummaryDto {
  id: string;
  title: string;
}

export interface ActivityDto {
  id: string;
  type: ActivityType;
  status: ActivityStatus;
  priority: ActivityPriority;
  title: string;
  description: string | null;
  dueAt: string | null;
  durationMinutes: number | null;
  reminderAt: string | null;
  completedAt: string | null;
  person: PersonSummaryDto | null;
  company: CompanySummaryDto | null;
  deal: DealSummaryDto | null;
  assignee: UserSummaryDto | null;
  createdBy: UserSummaryDto | null;
  createdAt: string;
  updatedAt: string;
}

export interface CreateActivityRequest {
  title: string;
  type?: ActivityType;
  priority?: ActivityPriority;
  description?: string;
  dueAt?: string | null;
  durationMinutes?: number | null;
  reminderAt?: string | null;
  personId?: string | null;
  companyId?: string | null;
  dealId?: string | null;
  assigneeId?: string | null;
}

export interface UpdateActivityRequest {
  title?: string;
  type?: ActivityType;
  status?: ActivityStatus;
  priority?: ActivityPriority;
  description?: string | null;
  dueAt?: string | null;
  durationMinutes?: number | null;
  reminderAt?: string | null;
  personId?: string | null;
  companyId?: string | null;
  dealId?: string | null;
  assigneeId?: string | null;
}

export interface ActivitySummaryDto {
  today: ActivityDto[];
  overdue: ActivityDto[];
  upcoming: ActivityDto[];
  todayCount: number;
  overdueCount: number;
}

export type NoteType =
  | "general"
  | "call_result"
  | "meeting"
  | "important"
  | "warning"
  | "next_action";

export interface NoteAttachmentDto {
  id: string;
  fileName: string;
  mimeType: string;
  sizeBytes: number;
  createdAt: string;
}

export interface NoteDto {
  id: string;
  title: string | null;
  body: string;
  noteType: NoteType | string;
  pinned: boolean;
  color: string | null;
  tags: string[];
  reminderAt: string | null;
  person: PersonSummaryDto | null;
  company: CompanySummaryDto | null;
  deal: DealSummaryDto | null;
  author: UserSummaryDto | null;
  attachments: NoteAttachmentDto[];
  createdAt: string;
  updatedAt: string;
}

export interface CreateNoteRequest {
  title?: string;
  body: string;
  noteType?: NoteType | string;
  pinned?: boolean;
  color?: string;
  tags?: string[];
  reminderAt?: string | null;
  personId?: string | null;
  companyId?: string | null;
  dealId?: string | null;
}

export interface UpdateNoteRequest {
  title?: string | null;
  body?: string;
  noteType?: NoteType | string;
  pinned?: boolean;
  color?: string | null;
  tags?: string[];
  reminderAt?: string | null;
  personId?: string | null;
  companyId?: string | null;
  dealId?: string | null;
}

export type NoteAiSuggestionStatus =
  | 'pending'
  | 'applied'
  | 'dismissed'
  | 'failed';

export type MemorySourceType = 'note' | 'manual';

export interface NoteAiNextActionDto {
  title: string;
  description?: string;
  dueAt?: string | null;
}

export interface NoteAiMemoryExtractDto {
  content: string;
  category?: string;
}

export interface NoteAiPayloadDto {
  nextAction: NoteAiNextActionDto | null;
  memoryItems: NoteAiMemoryExtractDto[];
  summary?: string;
}

export interface NoteAiSuggestionDto {
  id: string;
  noteId: string;
  status: NoteAiSuggestionStatus;
  payload: NoteAiPayloadDto | null;
  errorMessage: string | null;
  analyzedAt: string | null;
  createdAt: string;
  updatedAt: string;
}

export interface ApplyNoteAiSuggestionRequest {
  applyNextAction?: boolean;
  memoryIndices?: number[];
  nextAction?: NoteAiNextActionDto;
  memoryItems?: Array<{ index: number; content: string }>;
}

export interface MemoryItemDto {
  id: string;
  personId: string;
  content: string;
  sourceType: MemorySourceType;
  sourceId: string | null;
  confirmedBy: UserSummaryDto | null;
  createdAt: string;
  updatedAt: string;
}

export interface CreateMemoryItemRequest {
  personId: string;
  content: string;
}

export interface UpdateMemoryItemRequest {
  content: string;
}

export interface ImportContactsResult {
  created: number;
  skipped: number;
  errors: Array<{ row: number; message: string }>;
}

export interface ProductDto {
  id: string;
  name: string;
  sku: string | null;
  description: string | null;
  unitPrice: number | null;
  currency: string;
  isActive: boolean;
  createdAt: string;
  updatedAt: string;
}

export interface CreateProductRequest {
  name: string;
  sku?: string;
  description?: string;
  unitPrice?: number | null;
  currency?: string;
  isActive?: boolean;
}

export interface UpdateProductRequest {
  name?: string;
  sku?: string | null;
  description?: string | null;
  unitPrice?: number | null;
  currency?: string;
  isActive?: boolean;
}

export interface DealLineItemDto {
  id: string;
  productId: string | null;
  name: string;
  quantity: number;
  unitPrice: number;
  currency: string;
  position: number;
  lineTotal: number;
}

export interface DealLineItemInput {
  productId?: string | null;
  name: string;
  quantity: number;
  unitPrice: number;
  currency?: string;
}

export type NotificationType =
  | "activity_assigned"
  | "activity_overdue"
  | "deal_moved"
  | "note_reminder"
  | "ticket_assigned"
  | "automation"
  | "system";

export interface NotificationDto {
  id: string;
  type: NotificationType | string;
  title: string;
  body: string | null;
  link: string | null;
  entityType: string | null;
  entityId: string | null;
  readAt: string | null;
  createdAt: string;
}

export interface NotificationsListDto {
  items: NotificationDto[];
  unreadCount: number;
}

export type LeadFormFieldType = "text" | "email" | "phone" | "textarea";

export type LeadFormMapTo =
  | "person.firstName"
  | "person.lastName"
  | "person.email"
  | "person.mobile"
  | "person.phone"
  | "person.position"
  | "deal.title"
  | "deal.notes"
  | "notes";

export interface LeadFormFieldDto {
  id: string;
  key: string;
  label: string;
  fieldType: LeadFormFieldType | string;
  required: boolean;
  mapTo: LeadFormMapTo | string;
  position: number;
}

export interface LeadFormDto {
  id: string;
  name: string;
  publicToken: string;
  isActive: boolean;
  createPerson: boolean;
  createDeal: boolean;
  pipelineId: string | null;
  source: string | null;
  thankYouMessage: string | null;
  redirectUrl: string | null;
  assigneeIds: string[];
  fields: LeadFormFieldDto[];
  publicPath: string;
  createdAt: string;
  updatedAt: string;
}

export interface LeadFormFieldInput {
  key?: string;
  label: string;
  fieldType: LeadFormFieldType | string;
  required?: boolean;
  mapTo: LeadFormMapTo | string;
  position?: number;
}

export interface CreateLeadFormRequest {
  name: string;
  createPerson?: boolean;
  createDeal?: boolean;
  pipelineId?: string | null;
  source?: string | null;
  thankYouMessage?: string | null;
  redirectUrl?: string | null;
  assigneeIds?: string[];
  fields?: LeadFormFieldInput[];
}

export interface UpdateLeadFormRequest {
  name?: string;
  isActive?: boolean;
  createPerson?: boolean;
  createDeal?: boolean;
  pipelineId?: string | null;
  source?: string | null;
  thankYouMessage?: string | null;
  redirectUrl?: string | null;
  assigneeIds?: string[];
  fields?: LeadFormFieldInput[];
}

export interface PublicLeadFormDto {
  name: string;
  thankYouMessage: string | null;
  fields: Array<{
    key: string;
    label: string;
    fieldType: LeadFormFieldType | string;
    required: boolean;
  }>;
}

export interface SubmitLeadFormRequest {
  values: Record<string, string>;
}

export interface SubmitLeadFormResponse {
  ok: true;
  thankYouMessage: string | null;
  redirectUrl: string | null;
}

export type QuoteStatus =
  | "draft"
  | "sent"
  | "accepted"
  | "rejected"
  | "expired";

export interface QuoteLineItemDto {
  id: string;
  productId: string | null;
  name: string;
  quantity: number;
  unitPrice: number;
  currency: string;
  position: number;
  lineTotal: number;
}

export interface QuoteDto {
  id: string;
  number: string;
  title: string;
  status: QuoteStatus | string;
  currency: string;
  notes: string | null;
  validUntil: string | null;
  totalAmount: number;
  person: PersonSummaryDto | null;
  company: CompanySummaryDto | null;
  deal: DealSummaryDto | null;
  owner: UserSummaryDto | null;
  lineItems: QuoteLineItemDto[];
  createdAt: string;
  updatedAt: string;
}

export interface CreateQuoteRequest {
  title: string;
  status?: QuoteStatus | string;
  currency?: string;
  notes?: string;
  validUntil?: string | null;
  personId?: string | null;
  companyId?: string | null;
  dealId?: string | null;
  fromDealId?: string | null;
  lineItems?: DealLineItemInput[];
}

export interface UpdateQuoteRequest {
  title?: string;
  status?: QuoteStatus | string;
  currency?: string;
  notes?: string | null;
  validUntil?: string | null;
  personId?: string | null;
  companyId?: string | null;
  dealId?: string | null;
  lineItems?: DealLineItemInput[];
}

export type InvoiceStatus =
  | "draft"
  | "issued"
  | "partially_paid"
  | "paid"
  | "canceled";

export type PaymentMethod =
  | "cash"
  | "transfer"
  | "card"
  | "check"
  | "other";

export type InstallmentStatus = "pending" | "paid" | "canceled";

export interface InvoiceLineItemDto {
  id: string;
  productId: string | null;
  name: string;
  quantity: number;
  unitPrice: number;
  currency: string;
  position: number;
  lineTotal: number;
}

export interface PaymentDto {
  id: string;
  amount: number;
  currency: string;
  method: PaymentMethod | string;
  paidAt: string;
  notes: string | null;
  installmentId: string | null;
  createdAt: string;
}

export interface InvoiceInstallmentDto {
  id: string;
  position: number;
  dueDate: string;
  amount: number;
  currency: string;
  status: InstallmentStatus | string;
  paidAt: string | null;
  paymentId: string | null;
}

export interface InvoiceDto {
  id: string;
  number: string;
  title: string;
  status: InvoiceStatus | string;
  currency: string;
  notes: string | null;
  issuedAt: string | null;
  dueDate: string | null;
  totalAmount: number;
  paidAmount: number;
  remainingAmount: number;
  person: PersonSummaryDto | null;
  company: CompanySummaryDto | null;
  deal: DealSummaryDto | null;
  quote: { id: string; number: string; title: string } | null;
  owner: UserSummaryDto | null;
  lineItems: InvoiceLineItemDto[];
  payments: PaymentDto[];
  installments: InvoiceInstallmentDto[];
  createdAt: string;
  updatedAt: string;
}

export interface InvoiceInstallmentInput {
  dueDate: string;
  amount: number;
  currency?: string;
}

export interface CreateInvoiceRequest {
  title: string;
  status?: InvoiceStatus | string;
  currency?: string;
  notes?: string;
  issuedAt?: string | null;
  dueDate?: string | null;
  personId?: string | null;
  companyId?: string | null;
  dealId?: string | null;
  quoteId?: string | null;
  fromDealId?: string | null;
  fromQuoteId?: string | null;
  lineItems?: DealLineItemInput[];
  installments?: InvoiceInstallmentInput[];
}

export interface UpdateInvoiceRequest {
  title?: string;
  status?: InvoiceStatus | string;
  currency?: string;
  notes?: string | null;
  issuedAt?: string | null;
  dueDate?: string | null;
  personId?: string | null;
  companyId?: string | null;
  dealId?: string | null;
  quoteId?: string | null;
  lineItems?: DealLineItemInput[];
  installments?: InvoiceInstallmentInput[];
}

export interface CreatePaymentRequest {
  amount: number;
  currency?: string;
  method?: PaymentMethod | string;
  paidAt?: string;
  notes?: string;
  installmentId?: string | null;
}

export interface SalesGoalDto {
  id: string;
  title: string;
  periodStart: string;
  periodEnd: string;
  targetAmount: number;
  currency: string;
  notes: string | null;
  user: UserSummaryDto | null;
  createdAt: string;
  updatedAt: string;
}

export interface CreateSalesGoalRequest {
  title: string;
  periodStart: string;
  periodEnd: string;
  targetAmount: number;
  currency?: string;
  notes?: string;
  /** فقط مالک/مدیر؛ در غیر این صورت هدف برای خود کاربر */
  userId?: string | null;
}

export interface UpdateSalesGoalRequest {
  title?: string;
  periodStart?: string;
  periodEnd?: string;
  targetAmount?: number;
  currency?: string;
  notes?: string | null;
  userId?: string | null;
}

export interface SalesForecastDto {
  periodStart: string;
  periodEnd: string;
  currency: string;
  /** مجموع اهداف هم‌پوشان با بازه */
  targetAmount: number;
  /** معاملات برنده‌شده در بازه */
  wonAmount: number;
  /** معاملات باز فعلی */
  openPipelineAmount: number;
  /** پیش‌بینی ساده: تحقق + ۴۰٪ کاریز باز */
  forecastAmount: number;
  progressPercent: number | null;
  openDealsCount: number;
  wonDealsCount: number;
  goals: SalesGoalDto[];
}

export type TicketStatus =
  | "open"
  | "in_progress"
  | "waiting"
  | "resolved"
  | "closed";

export type TicketPriority = "low" | "normal" | "high" | "urgent";

export interface TicketMessageDto {
  id: string;
  body: string;
  isInternal: boolean;
  author: UserSummaryDto | null;
  createdAt: string;
}

export interface TicketDto {
  id: string;
  number: string;
  subject: string;
  description: string | null;
  status: TicketStatus | string;
  priority: TicketPriority | string;
  person: PersonSummaryDto | null;
  company: CompanySummaryDto | null;
  deal: DealSummaryDto | null;
  assignee: UserSummaryDto | null;
  reporter: UserSummaryDto | null;
  resolvedAt: string | null;
  slaDueAt: string | null;
  firstRespondedAt: string | null;
  slaBreached: boolean;
  csatScore: number | null;
  csatComment: string | null;
  csatAt: string | null;
  messages: TicketMessageDto[];
  createdAt: string;
  updatedAt: string;
}

export interface CreateTicketRequest {
  subject: string;
  description?: string;
  status?: TicketStatus | string;
  priority?: TicketPriority | string;
  personId?: string | null;
  companyId?: string | null;
  dealId?: string | null;
  assigneeId?: string | null;
}

export interface UpdateTicketRequest {
  subject?: string;
  description?: string | null;
  status?: TicketStatus | string;
  priority?: TicketPriority | string;
  personId?: string | null;
  companyId?: string | null;
  dealId?: string | null;
  assigneeId?: string | null;
  csatScore?: number | null;
  csatComment?: string | null;
}

export interface CreateTicketMessageRequest {
  body: string;
  isInternal?: boolean;
}

export interface FaqArticleDto {
  id: string;
  question: string;
  answer: string;
  category: string | null;
  isPublished: boolean;
  position: number;
  createdAt: string;
  updatedAt: string;
}

export interface CreateFaqArticleRequest {
  question: string;
  answer: string;
  category?: string;
  isPublished?: boolean;
  position?: number;
}

export interface UpdateFaqArticleRequest {
  question?: string;
  answer?: string;
  category?: string | null;
  isPublished?: boolean;
  position?: number;
}

/** ساعات مهلت پاسخ اول بر اساس اولویت */
export const TICKET_SLA_HOURS: Record<TicketPriority, number> = {
  urgent: 4,
  high: 8,
  normal: 24,
  low: 48,
};

/* ——— پرتال مشتری (OTP) ——— */

export interface PortalOrgInfoDto {
  name: string;
  slug: string;
}

export interface PortalRequestOtpRequest {
  mobile: string;
}

export interface PortalRequestOtpResponse {
  ok: true;
  /** فقط در حالت توسعه / دمو وقتی SMS واقعی وصل نیست */
  devCode?: string;
  expiresInSeconds: number;
}

export interface PortalVerifyOtpRequest {
  mobile: string;
  code: string;
}

export interface PortalPersonDto {
  id: string;
  fullName: string;
  mobile: string | null;
}

export interface PortalLoginResponse {
  accessToken: string;
  person: PortalPersonDto;
  organization: PortalOrgInfoDto;
}

export interface PortalCreateTicketRequest {
  subject: string;
  description?: string;
  priority?: TicketPriority | string;
}

export interface PortalCreateMessageRequest {
  body: string;
}

export interface PortalCsatRequest {
  csatScore: number;
  csatComment?: string | null;
}

export interface PortalTicketDto {
  id: string;
  number: string;
  subject: string;
  description: string | null;
  status: TicketStatus | string;
  priority: TicketPriority | string;
  resolvedAt: string | null;
  csatScore: number | null;
  csatComment: string | null;
  messages: Array<{
    id: string;
    body: string;
    createdAt: string;
    fromStaff: boolean;
  }>;
  createdAt: string;
  updatedAt: string;
}

/* ——— گزارشات و داشبورد ——— */

export interface ReportsDashboardDto {
  from: string;
  to: string;
  currency: string;
  sales: {
    openCount: number;
    wonCount: number;
    lostCount: number;
    openAmount: number;
    wonAmount: number;
    lostAmount: number;
    winRate: number;
  };
  funnel: Array<{
    stageId: string;
    stageName: string;
    pipelineName: string;
    count: number;
    amount: number;
  }>;
  activities: {
    open: number;
    done: number;
    overdue: number;
    byType: Array<{ type: string; count: number }>;
  };
  team: Array<{
    userId: string;
    fullName: string;
    wonAmount: number;
    wonCount: number;
    activitiesDone: number;
  }>;
  tickets: {
    open: number;
    resolved: number;
    closed: number;
    slaBreached: number;
    avgCsat: number | null;
    csatCount: number;
  };
  peopleCreated: number;
}

export interface HomeDashboardKpiDto {
  key: string;
  label: string;
  value: number;
  changePercent: number | null;
  changeLabel: string;
}

export interface HomeDashboardAlertDto {
  key: string;
  tone: 'urgent' | 'warning' | 'success' | 'info';
  text: string;
  link?: string;
}

export interface HomeDashboardTrendPointDto {
  monthKey: string;
  monthLabel: string;
  amount: number;
}

export interface HomeDashboardSourceDto {
  label: string;
  count: number;
  percent: number;
}

export interface HomeDashboardTopCustomerDto {
  id: string;
  name: string;
  dealCount: number;
  rank: number;
}

export interface HomeDashboardDto {
  currency: string;
  kpis: HomeDashboardKpiDto[];
  alerts: HomeDashboardAlertDto[];
  salesTrend: HomeDashboardTrendPointDto[];
  sources: HomeDashboardSourceDto[];
  topCustomers: HomeDashboardTopCustomerDto[];
}

/** برد پروژه / کاریز کارت */
export interface ProjectBoardStageDto {
  id: string;
  name: string;
  position: number;
}

export interface ProjectBoardDto {
  id: string;
  name: string;
  isDefault: boolean;
  stages: ProjectBoardStageDto[];
}

export interface ProjectCardDto {
  id: string;
  title: string;
  notes: string | null;
  position: number;
  boardId: string;
  stageId: string;
  person: PersonSummaryDto | null;
  company: CompanySummaryDto | null;
  deal: { id: string; title: string } | null;
  owner: UserSummaryDto | null;
  createdAt: string;
  updatedAt: string;
}

export interface ProjectBoardColumnDto extends ProjectBoardStageDto {
  cards: ProjectCardDto[];
}

export interface ProjectBoardBoardDto {
  board: ProjectBoardDto;
  stages: ProjectBoardColumnDto[];
}

export interface CreateProjectBoardRequest {
  name: string;
}

export interface CreateProjectCardRequest {
  title: string;
  boardId?: string;
  stageId?: string;
  notes?: string;
  personId?: string | null;
  companyId?: string | null;
  dealId?: string | null;
  ownerId?: string | null;
}

export type UpdateProjectCardRequest = Partial<CreateProjectCardRequest>;

export interface MoveProjectCardRequest {
  stageId: string;
  position?: number;
}

/** باشگاه مشتریان */
export interface LoyaltyTierDto {
  id: string;
  name: string;
  minPoints: number;
  position: number;
  color: string | null;
  memberCount?: number;
}

export interface CreateLoyaltyTierRequest {
  name: string;
  minPoints: number;
  color?: string | null;
}

export type UpdateLoyaltyTierRequest = Partial<CreateLoyaltyTierRequest>;

export interface AdjustLoyaltyPointsRequest {
  delta: number;
  reason?: string;
}

export interface LoyaltyMemberDto {
  id: string;
  fullName: string;
  mobile: string | null;
  email: string | null;
  loyaltyPoints: number;
  loyaltyTier: LoyaltyTierSummaryDto | null;
  company: CompanySummaryDto | null;
}

/** اتوماسیون اگر/آنگاه */
export type AutomationTrigger = "deal_won" | "ticket_resolved";
export type AutomationAction =
  | "create_activity"
  | "create_notification"
  | "add_loyalty_points";

export const AUTOMATION_TRIGGER_LABELS: Record<AutomationTrigger, string> = {
  deal_won: "معامله برنده شد",
  ticket_resolved: "تیکت حل شد",
};

export const AUTOMATION_ACTION_LABELS: Record<AutomationAction, string> = {
  create_activity: "ساخت فعالیت",
  create_notification: "ارسال اعلان",
  add_loyalty_points: "افزودن امتیاز باشگاه",
};

export interface AutomationRuleConfig {
  title?: string;
  body?: string;
  assigneeId?: string | null;
  notifyUserId?: string | null;
  activityType?: "call" | "meeting" | "task" | "note";
  points?: number;
}

export interface AutomationRuleDto {
  id: string;
  name: string;
  isActive: boolean;
  trigger: AutomationTrigger;
  action: AutomationAction;
  config: AutomationRuleConfig;
  createdAt: string;
  updatedAt: string;
}

export interface CreateAutomationRuleRequest {
  name: string;
  trigger: AutomationTrigger;
  action: AutomationAction;
  isActive?: boolean;
  config?: AutomationRuleConfig;
}

export type UpdateAutomationRuleRequest = Partial<CreateAutomationRuleRequest>;

export const APP_NAME = "Mento CRM";
export const APP_NAME_FA = "منتو";
export const API_PREFIX = "api";